Reviews for Appstle℠ Subscriptions App

We launched a new subscription service with Appstle in December 2021. Ran into some snags early on (configuration errors), however their chat-based support has been amazing throughout. There's always someone available to walk us through the process within 5min.

Reading through the reviews of Appstle overall you get the impression of a very slick app and support. This unfortunately has not been my experience at all. The support at Appstle have not been able to help me to migrate from Bold Subscriptions which is one of the top shopify apps for subscriptions. Every day I try (this has been a multi-day exercise) a new person appears in support. So the conversation starts from zero again. I had hoped this would lead to someone new who understand the migration process and how to do it from Bold, but no one seems to know. I'm guessing that all the reviews for this app are from people who haven't used subscriptions before. So perhaps the overly positive rating is due to a lack of experience in subscriptions. It looked a bit suspicious with the 5 rating, and some reviews stating that they changed their review after the install. If you are aiming to migrate from any other subscription app I'd think about it twice. The app may work in itself, but if you can't get it set up with your existing subscribers smoothly - then I (you'll) never know. More detail on the support given for migration: 1. They ask you for two files but don't explain how to populate or get them from your existing systems 2. The two files contain subscription and customer data in a specific format they want (problem 1 - you'd think a company trying to acquire new customers like me would put some time into understanding how to get the migration data they need - but they haven't - no one in the company knows where to get the data) 3. I've returned countless files and been told sometimes they are partially correct, and other times (amusingly) the same files are now all incorrect 4. You can ask as many questions as you like but it seems they've been told to be friendly but give no actual support. So you get friendly messages that waste your time and apologise for not being helpful. Extremely disappointing. Recommendation to Appstle - take a note from any tech startup - work on your onboarding process and make it as easy as possible. Not impossible. It seems you're investing your time in the wrong places if you want to grow and take market share from other subscription apps.

The team at Appstle has been incredible. We are a small company, but they have worked with us like we are very important to them and helped us resolve our problem quickly.

Great customer support by Prarthana! Helped get through all the setup and configuration in now time and even help me migrate previous subscriptions to the new app. Totally recommended! I had another popular subscriptions app but it had an external checkout which was confusing for my customer and it didn't offer many of the great functionalities that Appstle do. Thank you guys keep it up :)

I used this app to set up a monthly subscription for my business. The agent that helped me was quick and efficient. I love this app and service!

The app is super easy to use, and gives a great free trial for those just starting out, then offers some paid options after 50 subscriptions. aweome! Kehanvi saved the day for my store, I had a small issue with a button and a simple change on her end and my subscriptions were up and running again!! Super fast and friendly service, she even customized my button to be in sync with the color theme of my website. Amazing service!!!!

This app is awesome! Nadeem helped me integrate the subscription plans into my new theme in 3 minutes. He did it himself and he even changed the color scheme to match my website! Love it! Thank you so much for your quick help. He told me that they are a small company of 15 around the world. I am all about supporting small business. Great job Appstle team! Keep up the great work!

The best customer service ever you can receive on Shopify. The application is working great and, Mann was patient with all my questions. Cheers

They were very helpful. Easy to setup a store with this subscription service. I will definitely recommend to my friends.

it is really helping me to grow subscriptions. I had another system that was terrible, but this one is great. Also the customer service is fantastic.

awesome app and awesome customer support! had a lot of help from the support chat to set everything app, was working really fast. recharge before was a huge mess, nothing worked.

Overall very happy with the app, it's easy to use and the team have been super responsive and helpful on chat whenever I have a question. Still early days, but I got a few subscriptions going now and is a great automation to have to help you grow and help your customers to set up ongoing orders. Good value compare to some other similar apps. Although you do need to have the Business level in order for your customers to be able to edit and change their orders. Definitely recommend if you're looking at branching out into subscriptions. Thanks Appstle, glad I got a recommendation from a friend to give you guys a go.

vitasei

2022-02-08

United States

Excellent customer service and a great app that has helped me to increase my sales. No issues, perfect so far!

PeakScents

2022-02-07

United States

The team at Appstle has been incredibly helpful with the set up of this app in my store. So far it has been a great experience and it all is working!

The support is gamechanger. They helped me figured a glitch caused by other apps that was preventing their app from being accessed properly

Easy to use app and great customer service. Highly recommended for any business owners who have subscription service!

Great support. Prarthana was fantastic, problems sorted within minutes. Help with installation was immense and very professional. Recommended.

I have just downloaded the app and so far everything looks great and seems easy and straightforward to use, I contacted support with a couple of questions and they responded within a couple of minutes. I’m looking forward to going live with our subscription boxes. The subscription option has worked great. I just had a issue which was resolved within minutes , the issue had occurred due to us changing the theme of our website which we didn’t realise at the time. Excellent customer service all round !!

So far so good, works great, support is great, fits perfectly with my theme, you'd never know it was a third party add-on.

quick response. seems to be a very good project. quick response. seems to be a very good project. quick response. seems to be a very good project.

Fantastic, outstandig Support, Best Recurring App for Shopify! Also helping on Sunday, 1.st class Support!

The app is clean and attractive, and easy to use once set up. The Appstle team is the best! They are constantly available, and able to address every set-up issue quickly and efficiently. Do schedule yourself time to get the app up & running, especially if you are importing previous subscriptions from another app. It's a process, but well worth the time & attention to detail to preserve your valuable customer relationships (and hard-earned subscriptions!) It's not a plug & play in 5 minutes app; plan on spending some time in the chat box to tweak it to your satisfaction. It's absolutely worth it, and not at all painful. The team is so helpful and patient, and always there when you need them.

The app is working perfectly and has great customer support, Very quick in response. They can help with any issue any time.

We had a few hiccups while getting started with our subscription and Appstle's customer service was always a chat away and responded within seconds! Service like this is hard to find! Way to go Appstle!

Amazing app with a lot of settings and customisations. And really quick and helpful support. Thank you!