Reviews for Amazon MCF by ByteStand

Let me start off by saying that I didn't mind paying $85 a month for this app because of the customer service. There are many apps on here that are much cheaper, and Amazon even has a free one! I'm a very busy business owner and dealing with customer service agents can be a very time consuming task. Cara is great! The problem is, she's not always there. She will be there on chat, but when chat's not available you get this other agent named Todd. He's rude, condescending and quite unwilling to help. It's a complete 180 from Cara. I'm not sure if I'm going to continue using the app, but if I don't, it won't be because of Cara. Why would anyone want to spend their hard earned money with a company that treats their customers this way?

Cara is the person who you speak to when there's a problem and she is as good as it gets in her role. When I installed the app I had a lot of setting issues in Shopify and Amazon that were preventing things from working. I first requested help through the app and within minutes received an email from Cara suggesting what I could try, giving me her phone number to call, or allowing me to book a video call so we could share screens and walk through the settings together. I opted for the video call and Cara guided me through everything and shared a few tips as well. Everything is now setup and working perfectly. Thank you Cara!

Top tier app, Top tier Customer Support, 10/10

Seriously so happy with this app. It has been seamlessly fulfilling my Shopify -> FBA (multi-channel fulfillment) for over a year. When an issue came up today with integration I had the best customer support to get things up and running again. Cara chatted with me immediately through the help app. When things got a little more complicated she gave me a call. She took the time to walk me through every step and thoroughly checked to make sure all the integrations were set up properly. Now my orders from multiple channels are being automatically fulfilled by Amazon. Cara, I really appreciate the help and the peace of mind knowing that things are set up correctly. If you're thinking of using ByteStand just do it. It automates fulfillment and they have a great customer service team if you need help setting things up along with way. Thank you ByteStand!

I can highly recommend this app because I use it for shopify and amazon in Europe especially Germany. Before this app we used one called Billbee and after a couple of weeks and bad support still not working. I was confused when this app was set up after a couple of hours. After some questions everything was done in only two days. Today the support agent Cara asked me if I need help with anything. I had a question for shipping and everything was done after a few minutes. This was in the Chat and that was the perfect service from Cara. Great app and time saver for e-commerce.

Hands down the best customer service! You can feel secure knowing if there’s ever an issue it will be resolved. The app works seamlessly and customer service is top notch. I highly recommend!

Absolutely amazing customer service!!! Highly recommend.

Customer service and support in getting up and running is probably some of the best I've seen, they were insanely helpful and proactive in getting everything dialed in and running! Thank you Cara!

Amazing support from Cara, she was able to solve our issue and answered any questions we had when transferring from Woocommerce to Shopify

Using it for more than 2 years now. It just does the job and since the store needs expanded, customer support (cheers Cara) is absolutely tops to ensure I'm up to the latest developments. All five stars and beyond!

I installed this app because I already have amazon FBA inventory and thought it would be very convenient to be able to get shopify orders fulfilled by amazon FBA. It was pretty easy to set up, but when I got stuck I contacted customer support. Cara was amazing! She even created a video so I could understand how it works. She was quick to respond and made sure I understood the step by step process. I'm so glad I found this!

Great, seemless, had no issues in two years and good customer support.

I've had to contact customer support and they were excellent! Quick to understand my issue and help, Cara was amazing and solved my problem in less than 10 minutes. She even stayed on with me as I fixed the issue on my end and tested everything. I couldn't ask for more. Excellent customer service. Thanks Cara!

Cara is the best, she helped get everything integrated seamlessly and was quick too. Would highly recommend this app to make your life easier

This app was simple to install, we did make one error though- so I reached out to customer service, and support agent Cara helped me right away! It only took a few moments and found and fixed my issue. Total setup time was at most 15 minutes, including the trouble shooting. I am very happy with Bytestand!

Excellent app, so easy to use and so simple, not overcomplicated. Great customer service if things pop up, highly recommended!

Excellent support to work through any of the technical details that I hadn't set up correctly. They even filmed a short video to show me exactly what I had missed, and then were able to request collaborator status to help me make the adjustment. Super helpful. The prices are definitely not cheap for the various country and feature add ons, and it definitely made me question if this was really going to pay off. Perhaps not appropriate for smaller sellers, and they could consider a volume based initial discount to make it more approachable. But my trial ends tomorrow and I have a confidence that I can expand this channel enough to compensate for the fees over time, especially as I grow my SKU count.

Amazon FBA /MCF by ByteStand has been a lifesaver, making the MCF - Shopify integration super smooth and easy. Setup is simple and their support - especially Cary - is just awesome. Highly recommended !!

Great service with a great product and pretty easy to use. Worth the price. Give it a trial run and see.

Cara from customer support helped us set the app up on all 3 of our stores, which makes the integration process so easy. Once up and running we haven't run into any issues and if we have any questions customer support is always helpful and gets back to you quickly if they are offline. Would definitely recommend!

I installed the app and had some problems first. But the customer service was really great and fast. Especially thank you to Cara!

I think this app it's a great added value for all the merchants are now selling on amazon FBA and wants to connect the FBA to their store. It was a bit tricky in the first moment, but Cara from the customer service it's a star and helped me solve all the problems and now let me go live with a new store.

Excellent customer support and this app does exactly as it says it does. This program integrates with my Amazon account without any issues. 10/10 would recommend!

Boba Inc.

2023-07-20

United States

Customer service is always timely and the problem is always addressed and explained with great clarity so that the same issue is detectable if it ever reoccurs. Definitely a well supported application with great capability that continue to improve.

Ember Snacks

2023-07-18

United Kingdom

This app is great in fulfilling all our subscription orders and the customer support, especially Cara, has been excellent in helping us with app set up issues. Highly recommended!