Reviews for Amazon MCF by ByteStand

great customer service, top notch. App works great, automates my issues away

I wanted to like this app, but it didn't meet expectations. As a small shop with just a few SKUs, I hoped for a simple solution to handle Amazon MCF fulfillment. Unfortunately, getting it to work required more effort than expected. The manual fulfillment setup was confusing and not intuitive. Orders didn't show up at first, and when I finally got one in, the fulfillment failed due to a vague "Invalid Rate Name" error. It took several emails and a custom troubleshooting video from support to figure it out. ByteStand's support rep, Cara, was helpful and responsive. Still, it's telling that store access is often needed, which suggests the app is not designed with ease of use in mind. The interface also feels clunky and outdated. It makes navigation harder than it should be. Important settings like "Flex" and rate mapping are buried in confusing menus, and there is no real dashboard overview or SKU table to give you confidence that everything is working properly. Then there's the pricing. The app looks like it starts at $25 per month, but it only includes basic fulfillment with fixed manual rates. If you want core features like inventory syncing, which should be standard, you must upgrade to at least $40 per month. It adds up quickly. The pricing structure is not transparent; other users have pointed out the same issue in their reviews. Ultimately, I removed the app. If you're a large store with technical resources, it's worth the setup time and extra costs. But this probably isn't it for small businesses looking for a smooth, affordable solution. Thank you for giving our app a try and for taking the time to share your feedback We understand that setting up ByteStand MCF Shipping can be complex, especially for small shops, which is why our team (including Cara, who you mentioned!) works hard to provide personalized support. We're glad to hear the custom setup video helped get things working for you, and we appreciate your kind words about Cara's responsiveness. We've built ByteStand to handle a wide range of fulfillment workflows, which can make things feel more technical up front — especially if our setup videos aren’t used from the start. We’ll continue to improve onboarding to make the experience smoother for everyone, regardless of store size. Regarding pricing: we aim to be transparent and fair based on features used, and we work hard to keep our starting tier accessible at $25/month. While we don’t offer custom discounts, we’re always open to feedback and are proud to support businesses of all sizes with powerful tools that can scale with their needs. We truly appreciate you giving ByteStand a shot and wish your business all the best. If you ever decide to revisit, we’re here to help.

Great app and great service. We needed this to help with our order fulfilment. The team not only helped us set it all up but also sent us video's as they made the changes so we could see/learn how to do it ourselves. The service they provide is truly miles ahead of any other tool/app I've used in the past.

ByteStand provided us with the perfect solution to integrate our Shopify store with our seller account, saving us a ton of time and hassle with 3PL warehouses. It's perfect for people who already have a seller account and want to expand their business to Shopify. The setup and interface of the app are very simple, ease of use! We ran into a few hiccups during setup so we reached out to the support team and Cara was very responsive and helpful. Now we're good to go! PS: Do watch the video guide on YouTube to get all the settings configured correctly!

Incredible customer support from Cara. Probably the best I've experienced from any Shopify app. Strongly recommend if you are looking for a solution to connect Shopify > Amazon MCF.

Amazing app and even better support! After days of waiting on Amazon MCF to figure out why my Shopify orders were being declined, I deleted the app and installed Amazon MCF by ByteStand. A few hours later and a little help from support, I was able to send off my 37 orders that were waiting!

Great customer service! Had some issues while setting up, was fixed in no time

This great app! Made some mistakes on setup too and reached out to support, Cara was lifesaver and had the flow up and running correctly in no time! The recorded walkthrough on my store highlighting issues & fixes was so helpful.

Cara was excellent, provided me a screen recording for specific issue and solved everything for me.

I can't say enough good things about my experience with ByteStand's customer support, especially Cara! She was incredibly patient, knowledgeable, and thorough in walking me through the entire app setup process. From configuring fulfillment settings to ensuring my products synced correctly, she made everything seamless and easy to understand. Cara went above and beyond to answer all my questions, troubleshoot issues, and provide clear, step-by-step guidance. Her professionalism and friendly demeanor made what could have been a complicated setup feel effortless. If you're using ByteStand and need assistance, you're in great hands with Cara! Highly recommend both the app and their top-notch customer service. Thank you, Cara, for your outstanding support!

Really easy to use and the support provided by Cara was world class.

Bytestand is great!! Amazing team and a super useful tool.

I would recommend Bytestand with others since it helps us have a smooth fulfilment the customer support is really helpful!

This is the app. Get this one. It works really well and the customer service is on point. There were a couple times Amazon changed something up and they needed to update the software. Sometimes that meant orders could not be shipped during that window. Each time this happened the company was upfront and transparent about the change. Additionally, they provided clear instructions on what to do after the change was made. Seriously, this is a set it and forget it app. You are all good.

I’ve been using the Amazon MCF app for about a week now, and honestly, it’s been a game-changer. The setup? Super easy—no headaches or confusing steps. The integration with Amazon is so seamless and intuitive that it almost feels like it’s built right into Shopify. One of the biggest bonuses for me? The inventory syncing. I don’t have to stress about overselling or manually updating stock—it’s all handled for me. The live Amazon shipping rates at checkout are a nice touch too, and they give customers accurate shipping options without me lifting a finger. Their support team is amazing. Quick responses, helpful advice, and they really know their stuff. Also loving that it works with Amazon’s Buy With Prime automatically. Highly recommended!

Great app and super good support from Cara.

Cara from customer service, resolved my issue very effectively, she even went the extra mile and made a conference call to resolve my Issue, keep it Cara. Thank you so much

Great customer service from their team member Cara. Very fast and helpful. Made the program super easy to use!

The best app to connect MCF with your Shopify store. And without a doubt, absolutely TOP customer service!

Schnelle Hilfe bei Problemen, erklären alles gut und verständlich, Fehlersuche erfolgt zügig. Sehr zu empfehlen

The amazing app works smoothly and super fast. Cara helped us with everything we needed. I highly recommend both solution and support

I join the chorus of people singing the praises of Cara, ByteStand and the ByteStand team. The app itself is seamless, intuitive and effective, it does exactly what it's supposed to do and does it very well. As for the support, I cannot say enough about Cara and the incredible (lightning fast, kind, thoughtful, easy to understand) support she provides, it is truly next-level and she goes absolutely above and beyond. You and your store would find yourself in very good company with the ByteStand app and Cara (and their behind-the-scenes team).

Cara's customer service is top notch. I like that they respond very fast to issues. Love the app

There was an order-preventing issue that appeared from a third party software, and Bytestand support was great and helped me fix the issue very quickly.

Cabeau

2024-12-10

Bytestand is the best connector from Shopify to our global MCF business. After doing an exhaustive run through regarding shipping rates, we realized MCF was our best option and Bytestand has made it possible to connect to Amazon Fulfillment on a global level. Their customer service is next level and whenever I break something - they are always there with a solution. I highly recommend using the Bytestand app/service.