Reviews for AfterShip Returns & Exchanges

After ship is extremely easy to set up and very user friendly. I did not receive any returns yet using the app so I can only comment on the setup. My merchandise is that good!

love the way its setup, easy to work around elements and easy to install!

Good to keep tracking of your returns.

We use it on 3 of our brands and it works perfectly for us!

This app is amazing so easy to use

This app is amazing. So easy to use and it looks good to boot.

Great apps that help me a lot!!

Good about this app: 1. have own subdomain URL for the return page 2. Absolutely free! 3. Easy to follow instructions for customer 4. Providing a link for return on shop gives customer more confidence when making a purchase decision. Suggestion: 1. Provide a place for the customer to submit returning item shipment track number. 2. Good to have exchange instruction template.

The app is great and very easy to navigate!

Makes handling returns very easy, and compares favorably with other return applications.

I think its a great app that helps me to easily offer return options www.nguweedshirts.com

Super easy to use and track returns with this - it integrates perfectly with Shopify

Easy to set up and use. definitely recommend. It would be nice if the app sent an email to inform me of a return started by a customer.

One of the best Return Management Plugins ever created in Shopify. Now the Team is hassle free with the support of this tool. Returns have now been automated with AfterShip Returns Center and have now reduced additional manpower for managing returns. Thank you Team for this wonderful tool!

This app is nothing but Lit! Great service & very reliable. Highly recommend it. - Team Lit-Projexx -

MUST HAVE and CANT THANK YOU ENOUGH

This greatly eased the burden of starting my first online store. I figured developing a returns policy would be a headache, but AfterShip made the process simple!

Rarr

2017-10-18

United States

On a basic level its a great app - it makes a streamlined process for customers to process a return on their own. However there are some missing key features that are lacking: 1. You cannot make custom emails. The ones they've written do not look professional and at times had poor grammar. 2. Not possible to process an exchange (maybe your customer got the wrong size, a faulty product, etc.) 3. You cannot create a set of custom parameters based on circumstances. For example you cannot specify how returns are handled for international purchases, purchases of items on sale, etc. 4. The it takes you to an outside page rather than allowing it to be done within your page. Some main updates would make it a great app, as the integration was quite easy and straight forward to use. RARR Sportswear www.rarr.com

I did some quick test (but not submitting the return) and the app seems to work well. Still to be 100% sure when we get one - Ohh God forbids! My only qualm at this stage is the logo size restriction. It would be good if you can allow for a larger logo size. Thanks for this free app. [UPDATED: Oct 18 10:45 AEDT] It would be good to insert the store home page link into the store logo, so when customer click the logo, it takes them back to home page. The "Go to store" menu is kind of blend in with other text, a bit hard to see.

This app is great, makes the returns process so much easier and trackable. Easy to setup, easy to add own custom subdomain but most importantly it allows you to give clear return instructions to customers.

Definitely is a game-changer for my customers and site. This app is easy to use, very intuitive and most importantly, great support available!

It is a very good app. Love it!

Great app, does what it says.

Pelvic Pain Solutions

2017-10-16

United States

Definitely is a game-changer for my customers and site. This app is easy to use, very intuitive and most importantly, great support available!

Helped my customers if they are having difficulty