Reviews for AfterShip Order Tracking

Good

estou gostando, muito interessante. Ainda preciso usar mais um pouco. Por enquanto é isso.

good to use

Thanks mam Garvita for assisting me and adding of extention :)

Priya helped me very much! Everything become much clear after her help

.

Very useful app. Communicating with customers according to their tracking status is very important to increase loyalty, and this app will help you do that.

Easy to use and very helpful.

Trust and Secure !

Great serive love the software

One of the things I liked about this app was the easy-to-use live order tracking feature. It made it convenient to keep track of important information on orders and ensure their timely delivery. Definitely a nice feature to have in an app like this.

As someone who places a high value on customer service, I have found the AfterShip Tracking app to be one of the more impressive ones out there. Their support team was extremely helpful, providing me with accurate and timely information whenever I needed it. In terms of customer service, this app is top-notch.

Saransh is truly a very professional and patient individual, an excellent English customer service expert! He answered all my questions... But the Chinese customer service in their company is absolutely terrible. There's a person named Jason Zhu, extremely arrogant and irrational. He's the worst customer service representative I have ever encountered.

great customer service

Overall a great app with great customer service and technical help if needed. Rajat was extremely helpful and solved my issues quickly and efficiently.

very helpful apps with awesome integrations. helped me make sense of shipping from multiple platforms.

As a new user, I would like to mention to fast response and great assistance. I had a great call with Gravita and she helped me in all ways to solve my problems and questions. I come back to say that after my first review, I continue to be satisfied with the support that is provided. Gravita helped me again many times to solve technical and logical problems. Continue this good work, it means a lot.

The app is user friendly and the support is quick patient and also user friendly. Their line of apps integrate well with my shop.

Great functionality for my business!

great and kind - thank you!

Nitin Kunwar Was very helpful. Got it set up. Excited to how it will transform SISU

Awesome App and highly appreciate the help from Priva!

服务很好

Update: March 4, 2024 - I really don't recommend this application at all. I paid $11.00 USD a month to use the basic email notification functions. Yesterday, I found out it doesn't synchronize some of my orders, which means some customers don't receive notifications at all. I quickly contacted their customer service, and guess what? It took 2 customer service representatives and over 2 hours online, waiting and chatting with them to check my problem, only to get a response saying, 'I have already forwarded your concern to the backend team, and they will try to fix your issue. I will update you as soon as we get any update from the backend team.' Today, I received an email from AfterShip stating, 'Hi, I hope you are doing well. I have checked, and this tracking number is of Royal Mail. That is why it is not getting synced to AfterShip, as Royal Mail shipments are only supported in the Premium and above plans.' Okay, I think it's incredibly ridiculous. If certain tracking options are not included in my plan, why did it take 2 hours for them to figure out the issue, completely wasting my time and money? I will never use it again. There are better alternatives. Don't stick with this one; it basically does nothing and does a poor job at synchronization. ---------- Feb 29, 2024: Nitin.K was very helpful and a kind guy, he answered all my questions professionally, I'm grateful for how efficient the his support is.

Great so far! I use it with Loox to collect reviews after delivery is complete.