Reviews for AfterShip Order Tracking

Update: March 4, 2024 - I really don't recommend this application at all. I paid $11.00 USD a month to use the basic email notification functions. Yesterday, I found out it doesn't synchronize some of my orders, which means some customers don't receive notifications at all. I quickly contacted their customer service, and guess what? It took 2 customer service representatives and over 2 hours online, waiting and chatting with them to check my problem, only to get a response saying, 'I have already forwarded your concern to the backend team, and they will try to fix your issue. I will update you as soon as we get any update from the backend team.' Today, I received an email from AfterShip stating, 'Hi, I hope you are doing well. I have checked, and this tracking number is of Royal Mail. That is why it is not getting synced to AfterShip, as Royal Mail shipments are only supported in the Premium and above plans.' Okay, I think it's incredibly ridiculous. If certain tracking options are not included in my plan, why did it take 2 hours for them to figure out the issue, completely wasting my time and money? I will never use it again. There are better alternatives. Don't stick with this one; it basically does nothing and does a poor job at synchronization. ---------- Feb 29, 2024: Nitin.K was very helpful and a kind guy, he answered all my questions professionally, I'm grateful for how efficient the his support is.

Très bien

AfterShip Tracking offers outstanding customer service. They helped me rectify a critical error on my e-commerce site without any disruption to the shipping or delivery process. I am highly impressed with their dedication and commitment, and I'll always recommend their app.

great app

Exceptional Support from Nitin! I recently encountered some issues setting up the tracking page for my Shopify store. Nitin from AfterShip Tracking was incredibly helpful in troubleshooting the problems. His expertise and dedication ensured a smooth setup process. Thanks to Nitin's assistance, my tracking page is now up and running seamlessly. Highly recommend AfterShip for their excellent customer support!

The help I received was great and the assistant resolved my issue very quickly.

Application intuitif et facile à installer. Correspond à ce que je recherchais. Je recommande.

MUST HAVE APP ! Amazing customer support , Priti is absolutely outstanding with everything what I was asking her , one more time THANK YOU SO MUCH Priti ! , everything in that app is so easy to understand and effective to companies on them start as mine! Wish you all the best !

Excellent customer service. Would highly recommend.

Spoke to Garvita on helpdesk. Extremely helpful and knowledgeable

Great app, free option until you reach certain amount of sales, Priti helped with everything I needed.

good plugin, fast support

good work

Sarnash was super helpful and responsive. Excellent customer service!

I enjoyed especially the great customer service from Nitin, really his customer service was excellent. Would recommend.

Saransh was excellent. We hopped on a quick call...shared screens and resolved all issues!

I have been using multiple apps, but the AfterShip Tracking app stands out in terms of customer service. Their team is very attentive to feedback, always available to answer users' questions, and frequently communicate product updates or changes.

fantastic customer service, thank you

Fantastic support

Effective in marketing and proffesionalism

Quick and very helpful!!!!

Great customer support !! By Nitin Kunwar

Thank you for taking the time to share your feedback with us. We truly value all forms of feedback as it helps us to continuously improve our products and services, and ultimately enhance the overall experience for our customers. We are always open to suggestions and appreciate understanding the needs of our users so that we can meet their expectations and provide an engaging experience. If you require any assistance with the app, please do not hesitate to contact us via the live chat option available on your account or by emailing us at support@aftership.com. We are committed to ensuring that your experience with us is nothing short of exceptional and we strive to earn a 5-star rating from you. Best regards, Team AfterShip

great

Garvita is the best. Amazing service