Reviews for Yotpo Product Reviews & UGC

Valhalla Spa Organics

2022-08-03

United States

I've been using them for 7 years now and every time I needed help they bent over backwards to get my store up and running again. Highly recommend.

Theyre great at what they do! They always give you the help you need whenever you're running into trouble.

Good app, customizable widgets & emails, great support, works with Shopify 2.0. I would recommend this app.

Great conversion rate booster. Love it. I think anyone who is serious about ecommerce should get it.

Amazing service, would recommend these to anyone looking for a review service for there e-commerce store

I need a little help setting up my reviews on my new Shopify site. Ronel R. at customer service helped me fast and correctly. Wonderful help.

Great customer service - I worked with Doner P. who helped me fix my account access on a Sunday night! I also worked with Reinier D. who helped me add the Star Rating widget to my collections page! J Kenn T also helped me with placing a gallery on my home page Great customer service from Radly E. on 8/2/2022 on how to send manual product review requests!

The pricing is not transparent from the beginning. I've had the app installed for a couple of years. In that time frame, we've upgraded our plan a couple times from the free plan. We got to the point where I wanted to use their unique coupon code generator. The app says "click here to upgrade". I click there. I upgrade. It still says I need to upgrade. Contacted them. Come to find out that what it told me to upgrade to, does not actually include the feature I was trying to get. Weird then why would it have me "click to upgrade". After much probing and no straight forward answers, they finally proceed to tell me there is a minimum of $8,000 investment annually for the plan that includes a unique coupon generator (it does also include other features in said plan). I am now looking for a better and more affordable alternative for my small business.

I can totally recommend the App! I was installed quickly without any troubles and since then I collected many reviews. Also the customer service (my contact was Nick S) is great. Never experienced such a good customer service - many thanks!

Nick helped me get started with Yotpo when I had a bunch of questions in hour one! Great to be able to chat with someone right away!

I use this app on our DTC store and love it. The customer service and help as I learn the platform has been really good. I worked with a person named Rhem on a pretty specific issue that required a fair amount of technical assistance and they worked with me on it for a period of several days until we had a solution. Customer service is almost as important as the functioning of the app itself and YotPo has delivered. Reviews are rolling in!

I use this app to get customers reviews for my online business. I had an issues today and chatted with Warly. Warly was knowledge and quickly help me fix my issue.

The customer service of Yotpo is awesome! Howell is the staff from support agent who helped me today. Nice and patient!

Great customer service and a great product. Really helped me collect truthful and honest reviews from customers. Would recommend!

We're using Yotpo to collect reviews from our customers. It's easy to use and when we have doubts on how to do an specific action we've contacted the Support Team by chat. Howell Keith provided the articles with the steps we needed to follow and was helpful during the process :)

I was very satisfied with the help that Albert provided when I needed help on the App. I enjoy the app Customers seem happy to respond.

Great Product, their customer support Nick is very helpful, responsive, and professional, this app is my go-to option.

Great customer service. Always reply promptly. I have had a lot of issues with this app sadly, but they always help me. Might be my theme that has been the issue some times. It is one of the best reviews apps as far as I can see. And I have used them for a couples of years now.

Had issue with imported reviews mis-allocated to the wrong product and their customer service was very helpful and quick to fix the issue. Very happy that support was available on a Saturday.

Best Customr suppot, James Yotpo perfect Job, I m very satisfied with this app, I have reviews and my customers are happy

James was a big help. He installed the app on my Shopify store website so I could display my reviews.

did great. answered all my questions and got what i needed done fast and to the point. well recommended

Great customer service! Needed some help with the installation and Ronel R was super helpful and made the changes in less than 5minutes.

Chat support works very well. Doner was very helpful and attentive to solve an installation issue. Thanks

Great customer service, great application! Rhemy R resolved the issues that we were experiencing almost immediately.