Reviews for Yotpo Product Reviews & UGC

Amazing, Lemuel Yotpo was great and really sorted my issue out in minutes! Highly recommend. The star reviews is a great addition to any website

Daniel did a wonderful job fixing a little glitch in the theme. Customer support is great and fast!

Joian was amazing! They were able to quickly understand my issue and resolved it for me with no hassle. I really appreciate all of their help. :)

Great app, and the service agent Sugar is very nice patience and knowledgeable, guide me step by step to setup the widget. Thank you so much!

GREAT COMMUNICATION WE HOPE CAN STICK TOGTHER Im not very technical and they help me to do want I looking for so far Thank you

Great app! Really great support team that helps answer any questions and sets up things for you so you don't have to :)

Worked with Rhemy R, he was professional and patient as I had a few changes that needed to take place which took some time. Logged back in for another correction too with no issue

Kaka'ako Kasuals

2022-09-15

United States

I worked with Simoun Francis S and he helped me reimport my reviews on a product that was accidentally deleted. A lifesaver! Thank you so much! I was so sad to lose our valuable reviews but he was able to restore them.

Simoun Francis from the support is super helpful. With the help provided, we are able to move forward quickly to launch reviews on our site!

Makes it so easy to collect reviews! Whenever I need help I am able to connect with an agent very quickly. James helped me recently so I could manually request reviews on a specific product I am trying to grow.

Dermaly Shop

2022-09-15

Canada

Very helpful and eager to help install or adjust things for you. Was trying to set up a coupon code snippet.

Works well. Immediately increased my response rate for review solicitations. Eileen provided excellent support. A very useful tool since Yotpo increased the services on the lower-tier plans. Many ways to use this platform. The only drawback is that the emails can't be timed to the actual delivery notice, so international ones often arrive before the product, which annoys people. UPDATE: I signed up for the Prime plan because I was told that it would show rich snippets on google and make the site review show up on the Google SERP. We met all the criteria, but these still did not show up, even given months for google to recognize them. YOTPO tried a few fixes and finally gave up and told me to contact Google, who, of course, blew me off. So, I would say that based on my experience, that feature is not functional. And that would be okay if I hadn't paid a premium for many months specifically to have that feature work. Not so very happy

The product is decent, but if you need support, they will jack your site up. They worked on my site yesterday and broke a bunch of stuff, now nobody is responding. Do not waste you time on these guys, it is only good until you need support, then you are screwed! WASTE OF MONEY!!!

Really good customer service from this app. I had a problem with something and tried to chat with an agent and it was quick. The agent knows what he is doing and very helpful. Kenneth John M, thanks for helping. I appreciate it. Edit: Customer service has helped me again. Thanks to Happy Sheen for helping. Very accommodating and helped me the entire time. Great agent. Cheers.

Had John Today, walked me through everything. so helpful and quick, wouldn't be anywhere else, thank you

The YotPo support goes above and beyond. Ronel R was so easy to deal with and provided a solution to every question we had. Thanks again.

I was having some trouble with the widget but Simoun Francis was such a helpful support rep! I am positive he and the advanced support team will help resolve my issue.

The review app and widgets have really helped our store convert users into customers. The support team is also very responsive and efficient. Thank you for all your help!

Overall best reviews app there is that should be part of your Shopify tech stack. Great experience and customer service, quick responses and always jumps in to help. Just had a great support experience with Rhenant. Thanks!

Great support from Reiner D who helped me with many questions that I had in a timely and informative manner.

Love how fast and quick the support team is at Yotpo! Very helpful! Nick and Allent helped me so much with importing our reviews. Very thankful! Djan from customer service has also been super helpful looking into our reviews backend and answering any questions I have! Joian Z has been so great as well!

Love the ease and efficinecy of this app and the rewards we receive as a result. Reviews are essential as they make us a better company learning from our customers and help others try when they may not have otherwise. thank you especially to Simoun Francis from YOTPO, he was quick to respond to an issue I had and being solution driven, fixed it with speed and a virtual smile

swift reply from the customer support. Fixed my problem immediately, but apparently it could only be done at their end... I wish I could have done it myself without needing help from customer support. Overall the app is worth it :) Another thing I'm not happy with is that the language of the new widget can't be change yet

Simoun Francis S was very helpful and quick! He helped me with my website and made it an easy process, I'm thankful for such knowledgeable customer support.

Great support from Simoun Francis S in switching our account over to or new website, effortless and great service.