Reviews for Yotpo Product Reviews & UGC

Great app. Only complaint is that it costs way too much to do things that should be basic functionality such as Q&A and commenting. EDIT: Changing our review from 3 to 1 star. Yotpo's service has decreased dramatically. They told us we could upgrade to a $49/mo. plan to enable commenting on reviews. What they didn't tell us was that this would cap our MAPS at 150/month. Also, customer service is extremely slow and they've outsourced it so that you only get emails at 1AM and have to wait 24 hours to get a response. Very disappointed considering we've been using this app for over a year now and this is how we are treated. We will probably uninstall soon and move to a better competitor.

This app helped us create a steady stream of revenue from our customers, encouraging them to buy more, and offering them discounts for their reviews.

This app is helping us build the trust in our website. Only have the free version but I like the idea of sharing the reviews on social media.

Free plan is convenient way to gather some reviews but beyond 50 reviews you'll be looking at absurd pricing (min $5K annually) with no way to trial the premium features. They may be great but I'll never find out since there is no trial. Primary beefs - Annoying that prices aren;t stated on an available page, you are forced to take a sales call - Prices are presented as monthly, but since they only bill annually, I perceive it as a smokescreen to real pricing. - No trial - If the product is so great, why do I have to spend nearly $5,000 ($399 monthly X 12) to “test” ROI? - the free version does not do anything I can't do with competeing low cost software, so I would suggest you start with something else rather than switching when you hit 50 reviews

I've been using Yotpo for a few years now and I must say I am very pleased with the service. With online business popping up everyday Yotpo keeps your business relevant within the clients eyes with real verified reviews. Thank you!

Been using Yotpo for a few months and upgraded to premium because of the features we wanted. Have to say the customer support was also premium as well, they installed rich snippets for me when I got totally stuck and was thinking I would have to pay someone to get it done. Really first class, with a business like ours we rely very much on our reviews in getting new site visitors to purchase and Yotpo most definitely does that. The ability to post a review direct from the email is a killer feature. Get it! Edited. Aug 2016.I was on the $30 monthly plan (now $399!!!!) and I uninstalled it despite the warnings that my plan was no longer available. Why would I do that you may ask ? Simple, I wanted the benefits of inline SEO where the reviews themselves are in html not Javascript and can appear in organic Google search results.Very useful for keywords, that would have meant me forking out, wait for it, $499! May even have gone up now, can't tell as they no longer have open pricing. I looked around and there are new kids on the block that were not around when I went with Yotpo. I am now with Judge Me, $15 monthly with everything that I wanted and customer service that is simply awesome, it rivals Yotpo with it's features and will no doubt outpace it the way theydevelop it. As others have mentioned I think the Yotpo pricing now puts it out of reach of all but the biggest stores. Even then I am left wondering why anyone in their right mind would want to shell out that sort of cash for a product that offers little, if any, benefit of it's far cheaper competitors.

We have used Yotpo since we opened on Shopify, it has proven to be a great app with excellent customer response engagement and an easy dashboard.

I really like this program a lot - I wish the pricing was set up so it wasn't such a big jump to access the premium... we're a small site with not a lot of reviews or traffic. But in any case - awesome app!

Yotpo sales had enough time to call me multiple times, but I hate it when installed there is no email/ chat or phone support available. I am waiting for 3 days for a response from the contact form, and the app is not doing well. Have an app, have support, period.

Textualtees

2016-07-28

United States

Yotpo is one greedy company. They suck you in with the "Free" card and then if you want any of the extra features it turns into big bucks and a year contract. On top of the big bucks, they limit how many reviews you can request and then you have to pay an overage fee per review. Save yourself some time and money and go with the Shopify review app.

Recently installed this app for www.easyorganic.com.au and had reviews on my product page within an hour.

Installed this on www.consigneddesigns.com - Luxury Consignment and saw a difference in hours. Couldn't be happier!

great way to get "free" marketing

Literally the only app that doesn't disclose pricing. Support takes about a month to respond as well.

Horrible customer service, horrible response, they blocked me from all social pages, they charged me after I cancelled the account, I had to call and cancel again and they promised it was cancelled and acted like I was the moron. I'm still getting emails saying I'm going to get charged overages etc because I've exceeded my limit. HELLO I CANCELLED MY F@#$%$# ACCT and uninstalled the stupid app. You Morons get your ASDFASDGASDF$TW$RT together!!!! YOUR APP SUCKS YOU WANT $300 A MONTH TO DO WHAT Product Reviews by Shopry will do and do BETTER for just $30. Do not use this app. use Shopify Reviews and then install SHOPRY Product Reviews Addon App. It's $30 instead of $300, they have great customer service unlike these jerks and they have more robust features. YOU SUCK YOTPO YOU FREAKIN SUCK!!!

Lifestylebyps

2016-07-14

India

The best any store owner can use for reviews. So far this app has been wonderful. Very easy to install and when we did have a question, the staff was quick to answer and solved our queries.

It works as expected. We don't have a plethora of reviews coming in, but then we have a tiny presence online. But if you need a review app this is a must go to.

Yotpo is great. It's been awesome receiving REAL feedback from happy customers that receive an order from the store. I truly appreciate the feedback. It seems to be a little inconsistent in actually showing under the product, but from a management standpoint, it's nice to know that customers are enjoying my tshirts.

Great review app! Boosts new customer confidence!

Very disappointed in Yotpo's service! I wish I hadn't used this app to start with and sent this out to our customers as they have written reviews and I just cannot publish them and I don't want to ask them to write reviews again. I've reached out several times and a lady named Lucy is very slack in getting back to me. I will be removing this app. Customer service is very poor. EDIT: Manager reached out to me and apologised for their service. However, I will still not be using their app even though it has everything I want - the pricing is out of my price range. I'm adding an extra 2 stars as they did try and reach out and fix their error.

Got good support in migrating from wordpress, looks like a good system, will make the leap to paid service soon

Its a catch 22 with these guys the app works well for us and im sure it helps improve sales but it is bloody expensive. I think these guys could catch more fish if it was a little cheaper or there base option had more perks. Be warned Yotpo some smart fella will come along and build a better app and charge less and you will lose your customers. Probably one or more of your employees are thinking that now! Still gave 4 stars because it works and does build customer confidence as long as your not selling rubbish.

We've been using Yotpo for about 2 years and haven't had any problems. They even helped to mark up the content so that review stars show up in google search. Customer service was on point any time we needed them.

Black Pearl Candle Co

2016-07-01

United States

Not happy. While using Yotpo for free before they changed how their app works, I collected 6 reviews. But, that's all the app could do. Collect reviews and nothing else. If you want everything else, it's something like $300 per month. Disappointing. I wanted to learn more about their pricing structure, but instead, they want me to talk to some random guy over the phone to talk to me about how Yotpo can benefit my shop. Well, of course it would benefit my shop. It's just TOO EXPENSIVE. Make the pricing structure public for crying out loud.

Very disappointed in the price structure - $4000 a year for small business is just not doable.