Reviews for Yotpo Product Reviews & UGC

it's a great app but the only downside is if you switch platform, you can't move the reviews to the new selling platform though the reviews are still in your yotpo's control panel.

This could be really good however there is no middle ground between the free app which is incredibly limited to the pro and power house levels which are crazily expensive - between $399 and $800 per month. I also have received about 10 emails from Yotpo all saying the same thing which I don't quite get? Their pricing structure is all wrong. I would have genuinely bought this product if it had a better introductory offer to see how some of the pro features work. Not sure how anyone can see the benefits of this app when you can't get to try them out on even a trial or reduced fee basis. The free version of the app is also now not accessible from my shopify website and the password reset function doesn't work. If you want to charge this amount of money for something you need to get the basics right! Not that impressed i'm affraid.

Really good review system, a bit limited on the free version that small businesses use... but of course they want you to buy the full version! Sadly the full version is massively expensive and would put most business owners (like myself) off the product when there are free versions that are better and easier to use. That said, it does work and it looks great on your site.

simple to install and use great clear instruction.

Excellent and quite simply a necessity for every e-commerce business.

Scalisiskincare

2016-11-05

United States

So far so good. The app was relatively easy to install. There was a huge jump in price from the basic to the premium so we didn't do it. Now, there isn't pricing listed for premium, you have to call them. Not smart. I liked the idea of premium because it included the option of posting reviews to facebook - now we can do this using KIT. So, Yotpo is great for the basic program, I recommend it highly. I don't see why you would want to opt for the unknown priced premium package.

Caljava Online

2016-11-02

United States

We really enjoy working with Yotpo Reviews. It's been an easy process. We feel it really helps ad value to the items shown and the email reminders are helpful sales tools as well.

Worldofmoose

2016-10-29

United Kingdom

Awful customer service (unless you want to upgrade) We used to love Yotpo but since we updated our theme and lost the app we have been trying to get some help with reinstalling. Terrible service! No response to four attempts to contact them. We looked at upgrading our Yotpo account but the prices seem to leap up and we just can't afford it for a small business.

Support is none existent. I wrote about 4 messages but gotten no response. App deleted.

The incredible amount of reviews they have speaks for itself. This app really does their job well, the support team are super friendly, and if you are ever looking to utilize the most out of reviews, try syncing this with the "Kit" app. It will work even better!

Nice app - Got many reviews for my store https://variation.in/

The Application itself is amazing. We had a five star review up before they decided they really wanted to get greedy. The guy who helped us set it up was super helpful and did everything we wanted. The issue we had was the gigantic price increase. We were paying 9,000 dollars a year for the program, which is more than any other program we have by 2x, and this year after renewal they contacted us saying they wanted 14,000 this year. A 5,000 dollar increase from the year before. The guy who pitched it to me was a complete car salesman type and really just makes you feel like a victim of the deal. "Well our program is worth it. O our guy didn't say this was a promotional yearly discount?" I have 0 apps in my store that change their pricing. Even shopify doesn't change their pricing when you go month to month. It is a very shady and sad business tactic and I remember seeing a lot of 1 star reviews on here regarding it and now they are 5 again. I am not sure what that is about but here we are.

This app has been absolutely great. I am getting positive reviews WAY more consistently than I was before using the shopify reviews app. I really like that you can customize the time between the customers purchase and the email they get to request a review. Most items in my store are made to order, so this has been really helpful as customers typically have to wait 1-2 weeks for their orders to ship. Thank you!

Pretty decent, a little complicated but works great.

Each Yotpo review adds valuable SEO for any of our products on our site. Yotpo is clean and easy to use - the widget is easily customisable. Come and see us at https://www.soundseasy.com.au/

Great product. Allows me to collect reviews to help others select the correct product

Silicagelly

2016-10-18

Malaysia

Great app for review addon in store. -- Buy quality high absorption silica gel & desiccant packets online at SilicaGelly. Moisture absorbers & dehumidifiers to keep your stuff fresh & dry. Free worldwide shipping. https://www.silicagelly.com/

Our company has been using Yotpo for quite some time now. We almost never provide reviews (which is odd really as we want every one of our clients to review our products using Yotpo!!). However, we are today after seeing lots of 1 Star ratings on Shopify. Our team does do not understand the 1 Star reviews on Shopify. Our experience with Yotpo has been among the best of any app vendor across all our platforms. We have needed Yotpo support maybe 5-6 times and each time the response was friendly and efficient. If I had one complaint (and seriously, it not really a big issue) is the constant positioning of features to upgrade too. For example, Comments etc. Heck, like us they have to try and drive upsellng and conversions just like any business so I respect it - even if they are a little heavy with the visuals. At least I know they keep developing new features. So in full disclosure - 67 designs is just a customer of Yotpo services through Shopify. We have zero relationship with anyone at Yotpo or their backers. We just use their review app and will do so until such times they ever drop away from the good customer care we've experienced to date.

Red Beard Sailing

2016-10-14

United States

App is limiting, and interface is complicated. Their support team is non-existent. Avoid at all costs, it'll take even more time when you have to switch to a different review app like me.

The app would be great if it worked and if support assisted in getting it to work, ive spent the last month trying to get through yotpo support and no luck

BEWARE! I don't usually leave such bad reviews but yotpo deserves it. I added yotpo reviews to my store just after I started my store 1 year ago. Since then, I've had thousands of product reviews added through Yotpo! Great right? No. I'll admit, I like that yotpo emails my customers automatically after 14 days, requesting their product review which then goes live on my product pages. My BIGGEST issue is that yotpo's reviews do not show in google (rich snippets). Rich snippets are important to show potential customers in google search, google shopping etc. a product's star rating and number of customer reviews. To get access to rich snippets with yotpo, you're asked to sign up for their 'pro plan'. Their pro plan is $4,788 per year. I just want rich snippets! I've asked if they can just add rich snippets, but they don't offer 'a la carte pricing'. Pretentious much? Guess what? Shopify's original review app offers rich snippets. There are also 3rd party apps that work with Shopify's review app that email your customers automatically after 14 days, asking for their review. This review is then added to Shopify's original review app and shown live on your store. That's great news, right? I'll just export my yotpo reviews and import them into Shopify's reviews app. Who needs yotpo? Well NOPE! Despite being told yotpo's reviews will upload to Shopify's original reviews app without trouble, yotpo's CSV format is completely different to Shopify's. This leaves me stuck with using crappy yotpo without rich snippets. Don't make my mistake - stick with Shopify's original review app. /end-rant>

I find it very useful to get the reviews from customers but i do get emails to remind me there are ones waiting to be updated but there are not any as i update them according to receiving them otherwise very good

great and very easy to use! thank you. We love it at www.hautephones.com

Hi,I just used it.It looks very well.Goog App.

Writing a review to warn other store owners. Please look for alternatives prior to installing this app. We used Yotpo for years, but their pricing keeps going up, customer service is extremely slow and most of the features that you actually need will cost you hundreds, if not thousands a year. I get it that their business model is for large stores (Shopify Plus customers), but thats not where it started and the costs of running it is prohibitive for most business. Since when having a review system should cost you MORE than what you pay Shopify itself? As another review highlighted, you could hire a full-time freelancer for the kind of plans they have. Thanks but no thanks.