Reviews for Yotpo Product Reviews & UGC

Rhenant was very helpful

Joan Z, I am very satisfied with your work and service. You have helped me solve the problem very well. Thank you, Have a wonderful day

Very helpful customer service from Ruzsel J. Quick respond and hope the problem can be saved very soon.

I am very pleased with Yotpo service. Ruzsel was very patient and helpful.

Joian Z was very helpful and solved the problem for us!

Works fine out of the box if you don't want to make changes. However, customizations are very limited. Maybe it's just the theme we use, but I've experienced a lot of issues with alignment and display on our collection pages and product pages. Be warned: there is no way out of the box to resize anything. I updated to their "3.0 widgets" and the UI is definitely a downgrade. As someone with little coding experience, it's frustrating that I can't make that many changes without contacting support. Reviews are supposed to be a trust signal to customers, yet there are layout and spacing inconsistencies right out of the box. How come I can't resize the stars or text to match the style of the rest of my site? If your collection pages have 2 product columns, the review stars will probably cause alignment issues. Again, I'd expect there to be some customizations that let me align and resize UI elements. This is not the case and will require coding experience. Their support is friendly enough. Any problems usually get fixed, but not without a lot of back and forth. With there being so many review app options out there, Yotpo just takes more effort than it's worth to make it work right.

The app is good, but the customer service takes way to long to get help. The help was good once connected but the wait was not acceptable.

We were assisted enthusiastically by Ruzsel J and Arven to get imported reviews set up. We migrated from BigCommerce multistore to Shopify, which was a process due to the complications of having a multistore front. However, Ruzsel put in a lot of effort to make sure I was not frustrated due to their great attitude. Thank you.

I needed some technical help today, and Ruzsel J was awesome! They found and fixed the issue super fast. Thanks for being so kind and helpful, Ruzsel!

Joian Z was super quick and helpful with getting our reviews widget updated!

I had trouble showing reviews on my reviews page. I reached out to their support, and Arven quickly helped me by suggesting the Reviews Tab & SEO page widget. Thanks to this widget, my reviews are now displayed nicely on a specific page. Good support and a simple solution!

Doner P was really useful and super quick to answer my questions and help me with my issues. The necessary changes were made whilst I was online. Thank you Doner P! John G managed to sort everything out for me today, was super quick and helpful and everything seems to be working on my website! Thanks again

I needed help updating some information and Joian Z helped me so much and made it so easy for me. Thanks Again

Brilliant, and John G from the help icon got my issues (well me not knowing what the hell is going on) sorted asap.

Great app, awesome support from Ruzsel J

Great onboarding and easy to use app. Support from Ruzsel J was fast and effective.

Great customer support! and all around great app. I worked with Warley to help me get something resolved on the weekend and was helped out in no time.

App is really good, Doner P helped fix issues once again, i had swiftly which is much appreciated. I will be using this app to build my brand awareness. Very happy! Give him a raise! Defo recommend.

Amazing help - Arven was fantastic and helped us solve all of our coding issues. Spent as long as we needed with him and was polite and friendly throughout.

Daniel P helped with all my questions and provided screenshots. Thanks Daniel!

The App does everything I need for my Onlineshop and even if I have special wishes concerning the functionality or the layout the Yotpo support, like Manny, is always there to help me in a quick and very friendly way. Today Allant M. was very helpful and quick in moving the review bar on my homepage. Such a great and really helpful support! My full five stars recommendation! Today another request was solved very quickly by Nick. :-) John G. helped in October 2023. He did a great and quick job updating all widgets on my site. Very positive communication! Fully recommended :-) 5 stars!

I like that the app offers in-email reviews, I've already seen more reviews come through vs. from our other review email-campaign from a different app. Daniel P was so patient helping me upgrade my widget, saving me lots of time.

Always works pretty well but the "growth support heros" really help you out if you have any difficulties. Shout out to John G. for helping me out today! Thank you team :)

Excellent so far. Recommend. Really great to have 24/7 support. John G. is super helpful. Yotpo should be in your e-comm stack.

It has been great so far. Had one issue but the team was quick to help me resolve it which is always nice when you are trying to do these things by yourself.