Reviews for Yotpo Product Reviews & UGC

I encountered an issue with the review carousel display on my homepage, but Ruzsel J from chat support had it fixed in under 15 minutes. It was the quickest and most hassle-free customer service I've ever had. I highly recommend Yotpo products for their excellence, not to mention their UI design is absolutely stellar!

These guys are amazing. I came to them this morning with a litany of issues and one by one, they swatted them down like a bunch of flies. guys, thank you so much for making my morning less stressful.

Service support disponible et compréhensif Installation faite instantément.

John was incredible in helping me setting up my account! Many thanks!

Doner P. Was amazing! He was able to assist me within minutes with no issue.

I spoke with this agent name Doner who is very helpful and efficient in providing answers and taking action to what my concern about. You should have all your agent like that

Jeorge Kenneth V helped me solve a problem I was having that ended up having to do with my facebook settings - i actually learned alot of the business integrations on the fb side and then the yotpo social push and meta integrations worked perfectly - very patient, took full time to help me - very much appreciated this excellent customer service for this top notch app. Head and shoulders customer support above other apps I have used in the past like smile.io and stamped - they weren't bad - but no live chat like yotpo!

Thier customer service is absolutely wonderful!! They helped me do so so much to make my site look beautiful and be so user friendly. This app is crazy worth your while! Check them out!!! Thanks Arven for your time and patience :)

I am telling my fellow sellers a cautionary tale. I have been with Yotpo for 7 years.. a long time in the e-commerce world. I have watched this company transition and what has become apparent is 1- there are major speed issues with all yotpo products on your shopify store 2- you will experience Google Console issues and they will expect you and your dev team to invest time to assist with a fix with no economic benefit to you 3- you will experience cost increases year over year and 4- they will have no loyalty to you if you are an older client or if your business goes through a hard season Of course, companies need to make money but their business model has slowly pulled in things like SMS. What this means for you, fellow retailer, is that you will lose compatibility with critical channels (like say, Attentive for SMS). Their response? Just move to us... bundle and save- and they treat the precious company you've built like a cable and telephone contract. This insidious way of doing business is bad for all small businesses. There are plenty of better options that won't weigh down your site, cause SEO issues and throw compatibility roadblocks into the mix (as well as save you a considerable amount of cash). This is my 15th year running my brand. My reviews are few and far between for stack tech however when I see predatory contract management that hurts business and overall operations I am compelled to share it to prevent the heartache and replatforming we are now going to undertake.

Angelo S was super patient and very helpful. He is one of the best customer service reps I have encountered and helped me solve a few problems

Rhenant was very helpful and went above and beyond what I needed help on. Appreciate the support, thanks again.

Daniel helped us get reviews published onto our site seemlessly!

John G was absolutely wonderful, very patient, and extremely helpful. Couldn't ask for better customer service and support :)

Exceptional Service and Expertise from John G at Yotpo I recently had the pleasure of working with John G from Yotpo for installing review widgets on my new store, and I must say, the experience was nothing short of exceptional. From the get-go, John G exhibited a deep understanding of the Yotpo platform and its integration capabilities. What truly sets John G apart is his customer-centric approach. He listened attentively to my needs, ensuring that the review widgets were customized to fit the unique style and layout of my store. His suggestions were not only practical but also aimed at enhancing user experience and engagement on my site.

Joian Z was very efficient in helping me resolve my issue quickly and smoothly . 10/10 customer service.

great

Thank you Rhenant for being so helpful and supportive. The customer service is always prompt, thanks a lot!

Fantastic assistance by Joian Z. Got all the help I needed as well as guiding on how to do the kind of changes I wanted by myself for future reference. Love it!

the experience was super great chill person understood everything i was even on youtube and i couldnt understand thank you so much ruzsel john nabong

Ruzsel J was super helpful, got my reviews carousel setup in minutes!

helpful support

Wow! This customer service experience by Daniel P. outclasses any other type of support I have received from other app developers. I highly recommend anyone to use YOTPO for you website!

We just added the app to our Shopify platform and very impressed on all the features. I reached out to chat with Doner and was assisted almost immediately and questions answered. I really appreciate it! Thank you.

Very bad! The website says you can edit simple things within your brand kit and it will display those changes across email and on-site widgets. Until you try and then they say you need to upgrade to the most expensive plan to make the changes because those aren't included despite what the clear verbiage says. They do not want to help you, just upsell you.

Nickel me service client. Merci Daniel pour votre aide