Reviews for Yotpo Product Reviews & UGC

Manny from customer service was amazing! He noticed that my star rating was not updated and he was able to make all the changes and even helped me customize the appearance of it on my site. I did not have to touch a thing.

We are using the paid version of the app to manage our reviews. It works well to manage and moderate content and post helpful reviews from real buyers. An additional bonus is helping incentivize customers to leave real feedback, which results in reoccurring purchasers and shared experiences on our store. Customer service agent Kenneth assisted in resolving a setup challenge I had and all is working well - Thank you.

Craft and Lore

2021-09-24

United States

Great app, great functionality, and great customer support when needed. Really effective in helping prompt customers to leave feedback, which helps move product. Thanks guys!

loved the service I was provided very helpful I was helped with adding my review snippet back on my site once I changed my theme. Kaiser helped me very nice

Manny was fantastic. Walked me through every step to get my issue resolved and also had a couple of suggestions for me that were helpful.

frontierenaturalmeats

2021-09-22

United States

It's working well for getting reviews and ratings. Their chat is very responsive if you have any issues.

This app is great, needed customer support and it was quick and simple. Top notch service and assistance whenever needed.

Great application, still on the free version but will upgrade as soon as the number of review requests increases. And the customer support service is excellent, quick and efficient! Highly recommended!

Very quick support right after the request! All issues fixed! App works correctly. Thanks again!!!!!

If you care about design of your store and how reviews are displayed then please do not use this app. The CSS editor is insanely expensive, the basic version of the display widget is crap.

My Support Agent Orly was great. He was very helpful and polite in answering all of my questions and got all of my concerns addressed. Great experience with Yotpo!

We have been very happy with Yotpo across our international websites, and using visual reviews & Q&A features is very beneficial for our product. Yotpo's support is very helpful, I felt well taken care of! Highly recommended.

An update! Yotpo is the best! They solve my problems with the new theme update effectively! This app is easy to set up - the best support team is available 24/7! Tons of Cool Features + Easy Review Requests and many more!

The app has been great for our business, and the customer service is excellent when we switched to a new theme and ran into some problems with how the reviews showed. Rinu was great at investigating and finding the problem and corrected it for us right away.

Eunice from Yatpo helped me get all of my old reviews transferred and set up we had a few issues with the template but after the help it was smooth sailing!

L'assistenza clienti è impeccabile. Sono sempre attivi 24h/7 su 7, molto amichevoli e professionisti. L'applicazione fa il suo dovere, unica pecca è il costo davvero elevato... infatti se volete tutte le funzioni dovete spendere diverse migliaia di €

The app works great, and I have found the customer service team to be quick and very helpful in sorting out any issues I had during setup.

Great app and used on many stores of mine. Highly recommended and is clean and is very suited compared to other review apps. Very helpful communication from Ed on the live chat

UPDATE: Once again, fantastic, personable, instant help/service & support from the Yotpo live chat agent (Eunice this time). Just can't fault them. I've used Yotpo for a few years, and when I moved my shop from GoDaddy to Shopify, my non-techy, non-spread-sheety brain REALLY struggled to migrate my reviews and get my Yotpo properly set up for nobookswereharmed.co.uk I reached out to Yotpo's live chat service, and can't express how helpful and patient every single Yotpo representative was. It took a number of weeks, dozens of live chats and a silly number of emails to get the problems (caused by me!) sorted, and all the way through, staff remained polite, helpful and empathetic, and even though they and I all knew it was all MY fault, no one ever expressed exasperation with me. Reviews are SO important to instill confidence in potential new customers, especially for a tiny business such as mine, and I'd have been so upset if I'd had to lose 6/7 years of glowing reviews. Can't recommend Yotpo enough, and THANK YOU again to any staff who read this review ♥

Manny helped me a lot! Best customer service I have ever had! 1 hour of patience, tips and quick answers. Good job!

Please don't let this app fool you! The installation is very intrusive and you will leak your store info and your clients names and email! After the installation Safari promoted me that my password had been leaked! Also the setup process is complicated and need to use an external panel to manage! Do yourself a favor and go with the FREE! oficial Shopify reviews widget I installed in 5 minutes and its way! better looking than this one! I regret even submit my store info to this terrible and very lousy developed widget

I wanted to customize my widget and carousel and Manny from Live chat helped me get that done asap. Great customer service.

I needed help uploading CSV files for manual reviews and used the chat function and had Ed help me out and set it all up for me and also then proactively noticed that my website widget wasn't set up so did this on my behalf. really great service. Thanks Ed for your help

Didn’t get a chance to use the app so i contacted customer service to have it removed from my site and Manuel really helped a lot. I hope everyone experiences his great customer service :)

Great customer service, answered all of my questions and helped to swiftly set up the store. Impressed by features so far!