Reviews for Yotpo Product Reviews & UGC

Dagne Dover

2022-01-27

United States

Vergian was patient, detailed, and super helpful! Our team has had such a great experience with all our Yotpo representatives.

I use this app to have customers review product and display for future customers. Keith has helped me add reviews on products to display

Yotpo product reviews work amazing, we wanted to tweak the plugin a bit and Ronel was super helpful, everything was done in few minutes and now looks exactly as we wanted it. Thanks a lot once again.

Had a support query, this was answered really quickly and the issue resolved Thank you for your help

I just started to use this App and so far it has been working really good. Their customer support is excellent, they are willing to help every time you need. Specially James and Ronel, who helped me with many questions I recently had.

Just installed, Looks great excited to start using it fully! Nick S Helped me so much in getting it to work. Awesome job!

The customer service i received from Eduardo.R was fast and efficient , he helped with the installing of the widgets because i was having a difficult time with it. I'm really grateful for his patience and his work ethic. I will definitely give a feedback after i see some results.

Great customer service and flexible plans for different business needs. Recently had a good experience with Chat help, aided by "Happy S".

Had an awesome experience with the support team courtesy of Howell Keith R. He made the required changes quickly and efficiently and showed great patience and consideration.

This is our go to review collection app for multiple stores. With automated review requests, a robust free plan, analytics and a fantastic support team there is so much to love about this app. It's easy to set up on your own, but if you can't manage their support staff is always there to help. I've talked with Nick on multiple occasions, and he is always quick to respond and a great problem solver -- a real rarity with Shopify app support!

Nick was super helpful and awesome! We are very excited to be using Yotpo again, for both reviews and loyalty rewards!

Thanks to Radly, who helped me out with a few questions regarding our account. For us YOTPO is the best solution for collecting reviews, because of the many possibilities to get in touch with your customers. Highly recommended

Wow Radly was incredibly helpful!! I'm very excited to have this app all set up. Couldn't have done it without the tech support feature.

I'm currently testing multiple review tools. I ended up installing another review app that is localized to my market. Yotpo gives the free version up to 50 order per month that is a great starting point for small businesses.

Customer service is brilliant, the app is also very user friendly. Will recommend people to use it. very nice

Leetie Lovendale

2022-01-24

United States

We have used this app for a while & the customer service is fantastic. Started with Free plan for a couple years - now upgrading. Still received great service even with the FREE plan!

When I changed my theme to a new one, I had two choices either to use Shopify's Product Review or Yotpo. I was struggling to choose which one to go to even though someone recommended Yotpo. I am so glad I chose Yotpo as it provided more functionality for conversion. But the key deciding factor why chose Yotpo without hesitation was the level of support I received from Eduardo R today via chatbox. He was very efficient and knowledgeable and nothing was too hard for him. I came from an IT senior management background and I managed numerous people if I was to hire I will have Eduardo any time. I can't thank him enough for how valuable support he provided me today. Eduardo placed the product review where I want it to appear and he solved all of my product review-related problems and ratings. Thank you so very much, Eduardo. My heartfelt thanks to you. from the very happy customer of your technical support

Kenneth John M. was of great help! We were able to export all of our Google Reviews and implement it into a carousel on our home page! Great app.

We collect reviews on autopilot & the Yotpo team are super helpful. Keith jumped into my shopify & helped integrate the reviews carousel & product page reviews! love it

amazing.. i needed help with adding the widget and Gimbert was the best help.. issue was sorted in minutes..

Fixed my issue very quickly! thank you so very much! Kenn was very helpful and made it easy. Can't thank you enough!

Nick was ever so helpful. He went above and beyond, not only helping me with my initial issue but he fixed other issues that he noticed on my website. Great service, thank you Nick.

Product support with Donald was outstanding! Perfect help from someone who knew the product very well!

Awesome customer support even on the free plan! Special thanks to Caroline who's very professional, as well as Eunice more recently. I definitely recommend this tool which adds great value to my website.

App is working perfectly and the customer service that helped onboard the widgets on to the site were a breeze to work with. 100% recommend yopto for your reviews and loyalty rewards as well.