Reviews for Yotpo Product Reviews & UGC

Yotpo is the best review app out there! They have the best feature but also, and this one is important to me, best support service. They always answered my questions quickly. Thanks Yotpo!

I just added this app and can already tell this is going to be great! Their customer service is fantastic, looking forward to using Yotpo!

We have been using Yotpo for quite a while now and love it, easy to set up and it has certainly helped with our sales. More importantly, the support is second to none, we had a small issue with our store recently and it was addressed by Howell extremely quickly. 5 Stars Yotpo Thank You!

The support is very reactive. Solved a problem in a very fast timeline so we can merge our older reviews.

I'm rating the great service I received from Doner P. It can be hard as a soloprenuer doing everything on your own, so I really appreciate when I am able to get help through Yotpo Support to help me get things fixed, done quickly and correctly! Thanks for your help Doner! Also got great service from Eunice. After getting a bit of a run around from another representative that didn't fix the issue I was having, I luckily got my support ticket assigned to Eunice who was GREAT! She resolved my issue within 24 hours.

I was having trouble with moderation of my reviews and Nick S. helped me resolve my issue quickly and efficiently! Thank you!

Very fast response time. Answered most of my questions. Was hoping for more clarity around auto-review sending.

Moss Amigos

2022-02-09

United States

I am using this app to run our loyalty program and I am very happy with the capabilities. To get a bit more advanced you do have to upgrade, but the small business bronze plan has a lot of capabilities. Donald U provided amazing customer support. I use Yotpo for Reviews as well.

Yotpo is the greatest Howell Keith R has that customer service. Love the app price could be better once you go above 500 reviews but what the heck everyones got to make money

I have been using Yotpo for a couple of months. The Yotpo support has always been amazing. Anytime there is an issue, I am able to get in touch with someone on direct chat and for the most part, all of my questions and issues have been handled quickly and well. My most recent interaction was with Howell Kieth, and the support I received was fantastic. Based on my experience with the customer support alone, I would give Yotpo 5 stars. I am giving 4 stars because the Yotpo platform is not fantastic - it is slow, buggy, and not easy to modify design and function without accessing higher tiered plans and manual CSV file editing. Additionally, some desirable features (such as integrations with Klaviyo and other apps) are only accessible on plan tiers that are far out of reach for the average small business. All in all, the customer support and documentation make up for the platform headaches, and I look forward to using Yotpo further.

Very helpful and great communication. Would like the plans to be a little cheaper for the upgrade. Thanks

Great and quick customer service! Was very surprised how fast and helpful support was. I recommend this app to anyone!

Love the app, very easy to use and the support is great. Every-time I have a problem or I need their help they are always available and ready to help.

Lemuel from Yotpo was an a great help and extremely patient with me. I honestly wouldn't of fixed the issue myself - thank you so much!

Robertini L - Absolutely fantastic service - If I had spoken with Robertini in the first place than I would of stayed with Yotpo. Most help i've had from anyone.

Had an issue adding the custom widget code to the theme and went to the support. It was AMAZING. Robertini checked everything, working for several hours into my site. All you need and more.

We had the pleasure of working with Nick S, he was so patience, thorough and kind. He went above and beyond for our team, and we could not be more delighted at the leval of his service. Nick deserves a raise and should be looked at for many other opportunities to come. We are very thankful and grateful for his leavel of service. Thank you Nick for all you do! Yotpo, keep up the great wrok with employees like Nick S.

Great application and service, really. Thank you! The assistance responds immediately and helps you for any doubts, very comprehensive.

I just installed the app and it has worked as expected from day 1. The chat support is extremely helpful and a great feature of this app.

Have used Yotpo for a couple years and I love how it brings social proof to my site...I just updated my Shopify theme and I was having trouble getting Yotpo code to work again, but when I reached out through their chat, the representative Donald U was super helpful and fixed everything for me!! highly recommend Yotpo

tutto okkk. servizio assistenza ottimo. applicazione davvero utile per gestire tutte le recensioni, consigliata

We recently installed a new theme on our shopify store. We had issues getting the reviews to display on any of our pages. We reached out and were immediately contacted to address the issue. Doner was quick, asked where we would like items to display and did the work very quickly. We could be happier with the service we received and are thrilled with Doners quick response and friendly service.

Great product! I was pretty floored by the customer support I received, even when using the free tier. Very, very impressive stuff — head and shoulders above other review apps. Thanks for your help, Howell Keith R!

It does a good job of getting reviews and has good support, the features are very functional and help drive sales.

I had an issue that i couldn't solve by myself. I had to contact support, and to my surprise they had a very fast response and great support. Thank you Lemuel for your assistance!!