Reviews for Yotpo Product Reviews & UGC

I had some glitch in using the app initially. I reached out for help twice and both times, got great help by the customer service. I am still in trial but will definately upgrade to get even better service.

Doner P helped me within a few minutes, all perfect! Ask to center aligned the star ratings on product pages.

We've only just installed this app but received excellent support whilst setting up. Would recommend - so far!!

Clean layout on my site I was having trouble but once I reached out for help they were responsive fast and got it up and going for me in no time thank you so much for helping out

I just installed the app on my Shopify store and as it had been collecting reviews for some months I instantly had over 300 reviews that are good. I worked with Lemuel Yotpo to do this and that person was really helpful and they did all the work. I just came back and worked with Nick and he updated my information and got the site in great shape. He was great to work with, really smart and fast and understood the changes I wanted to make

Ran into a few issues with the widget. James E did an awesome job resolving this issue. One of the best tech support hands down!

App is easy to set up and works well. We've had a few issues but the support has been great - Radly was especially helpful.

Great customer service! We had some issues with integrating it with a third party app (a page builder) and Eduardo Reinier from Yotpo helped us quickly and answered all of our questions. Thank you!

Nick S was so helpful and prompt with his reply and working on the problem i had. Got help with exactly what i needed. Thanks Nick and Yotpo!

PoetryDesigns

2022-03-21

Australia

Great Customer by Eunice. Answered all questions patiently. Always available when you need them the most. Thank you.

Eunice was very helpful! We had an issue with duplicate reviews and they quickly helped to fix it. Would recommend

This app is super helpful and useful in collecting reviews. The support team is very reactive and fast. A Special thank you for John Kenneth for assisting me and answering all of my questions. Totally satisfied of this tool !

Radly was very quick at helping me solve my problem, great service and very helpful. five stars!!!!!

Thanks to Radly for helping me getting started on testing reviews and providing a solution with manual test reviews requests.

Greate app, not what I expected, but great experience, very helpful, some experience could improve though

Kennth was very helpful on solving my issues. Nice app and detailed admin screens. The only issue is that app is pricy, other than that everything is smooth.

Donald in Support was stellar! He hung in there with me until the very end, even after I accidentally disconnected him! Yotpo is difficult for some people to use, and I am one of them. Donald was so polite and expedient he restored my faith in Yotpo. Most of all though he was perceptive in understanding my problem when other people in support were unable to do so. He did this, despite my inability to articulate it properly. Amazing guy! Thank you!

James was really helpful. Answered my question quickly to resolve the issue. I highly recommend YOTPO.

Howell was great! Really helped me a lot, thank you for all the assistance. I was confused at first but the direct and clear instructions and custom HTML coding he did for me was excellent!

Support is very helpful and friendly. Sadly, upgrading the plan was too expensive for us and the design didn't fit well into our shop.

In the process of setting up but great, super fast support so far. James Yotpo has been a great help! So has Allent...

Orly was fantastic and fixed my problem right away. I was very impressed! Great customer support and quick resolution. Orly knew exactly what to do.

I have spent DAYS trying to find the right app. I've been so angry and frustrated but THIS is the app!!! I wanted a review page where all my reviews were. Who knew that was such an ask. This was my last app I was going to try before I gave up and I'm so glad I did. I reached out to customer support and Eunice is a WIZARD!!!! Not only did Eunice do all the work for me getting it installed but my page is fully functional and set up and its everything I wanted!!! It was so so so easy! ZERO effort on my part! Side note, it only took a few minutes! Best customer service I've had in days!!! Thank you Eunice for saving me and removing all my stress!

I find this app a little pricey and it hasn't returned a high number of reviews for my business yet. 780 review requests sent, only 24 reviews received. But the support with integration has been amazing. So helpful.

Hairlaya

2022-03-18

United States

It is a nice and good to use review app. Ronel R helped me to solve my issue with quick response and a good attitude. Thank him very much.