Reviews for Yotpo Email Marketing & SMS

regie was helpful

Don helped me a lot with everything I needed to get my customers in the loop with email and sms messages. Appreciate it Don!

Have great Help and thank you to John D for helping me and being understanding in my confusing.

This review is specifically based on the app's support. I installed the app and went through it in great detail. For the most part it is user-friendly. I had a few questions and reached out to the online support. I was connected to PL. PL is fast, friendly, and extremely knowledgeable. I had several questions and she was able to answer them like rapid fire. She was also able to troubleshoot and expedite any technical assistance I needed. Before reaching out to support, I was ready to find another app, as I wasn't sure if this one would meet my needs. It has so far and I am happy. Thank you. Update: Received excellent service from Keano today. The support staff is quick and knowledgeable. It gives me the confidence needed to move forward in my tasks. UPDATE: Joann was patient and knowledgeable. I felt confident in the information that I received.

John D. was very helpful and patient! He explained the entire process to me and gave me the reassurance I needed to be confident in this service provider.

Very friendly and helpful! Don was superb!

Thank you for your help Marnie, brilliant service

So far the app is easy to set up and navigate!!!

i love them

Fast solution. His name is Don.

DonB did an amazing job getting me up and running. I was surprised that I was able to get real time assistance on a Sunday morning.

Marnie was a great help and such a nice person

Excellent, consistent customer service. Every time I reach out, my issues are worked through in their entirety. The same day. It's clear that the customer support agents know what they are doing and have technical training. Great service by Keano and his colleagues. Night and day from many of the other digital platforms I've used.

Impossible to open the apps. White page nothing appears since 2 days...

When I say that there customer support is some of the best ive witnessed, I am not lying, shoutout to Keano for helping me with everything!

I was not understanding how to verify my toll free number. However I found a link on needing to add verbiage to my store policies. Once done I chatted in to validate. Djan was very fast and helpful. Made sure i was escalated due to release date. 5 stars.

Marnie was awesome. super quick

I should admit that I am lucky as I just got a chance to work with SMSBump. In fact, SMSbump played a huge role in turning my company’s communication strategy into a real game-changer owing to its impeccable user interface and functionality. Nevertheless, it is AJ’s superb customer service that deserves a special mention. AJ was helpful as he addressed my few worries and questions. He had a lot of information about the platform, and he slowly guided me through each phase, making sure that I utilized SMSBump’s abilities to their full extent. The thing that amazed me more is AJ’s commitment to resolving problems quickly and efficiently. He did not give me standard solutions, but rather listened to me and offered customized aid. Few times does one come across a competent and genuinely caring customer support like AJ who perfectly exhibited these characteristics. AJ’s high degree of professionalism and expertise is a reflection on what kind of company SMSBump is. SMSBump is a perfect option on account of its easy-to-use platform and excellent client services. Finally, my encounter with SMSBump together with the exceptional guidance from AJ has totally pleased me. Therefore, I strongly recommend SMS bump to any one looking forward to having a good SMS marketing, and thank AJ for his great assistance. Congratulations, SMSBump team. You’ve created an actual valuable product and service.

AJ was very pleasant to work with. I was having a few issues with understanding the flow of things and checking to ensure things were setup properly. Very helpful and great customer service.

Great features and their support is excellent. PL is awesome!

@AJ T Thanks to AJ, I received excellent help with the app. I had a few issues that needed to be resolved. However, through AJ's persistent and repeated support, this app is now working quite well. I also understand everything better now. So, if anything is not working for you, contact support in the chat. Great assistance! Highly recommended.

la personne du chat m'a aidé à régler mon problème et m'a donné toutes son attention

Joann C was amazing this evening. I was having issues with setting up my account and she guided me through with ease. It took a lot of pressure off me due to this all being new to me! She was amazing :) Thank you so much Joann!

The customer support is very dedicated. I contacted them to ask about best practices using SMSbump and Klaviyo. Princess S (PL) was very honest in advising me on how I should set up, not trying to force me to follow what is beneficial for SMSBump, but guiding me to what is best for me, and also what I want. Shout out to Princess S and the team!

Very friendly, patent and helpful thank you PL she was able to help me with my smsbump which I really apperciate.