Reviews for Yotpo Email Marketing & SMS

Shoutout Quin!

PL was very nice, and friendly. The communication was very consistent.

i had a customer service officer named Regie, amazing service and made things very swift and easy for me. Thank you

MARNIE E was great, very helpful!

Very quick and easy to get your account validated. Marnie helped me and made the process even faster.

Great customer service! John was very helpful and was able to resolve an issue I was having with Email marketing. Highly Recommend!!

Really great customer support ,Keano was a great help.

John D the best <3

quick an easy

was a great help Joann C helped me set up the policy on my website

Very helpful and quickly responsive. AJ was really helpful.

Setup super fast and easy, Customer service amazing! Marine was super helpful, Than You!

MARNIE WAS VERY HELPFUL!

AJT IT THE GOAT love working with him

Experiencing challenges with the SMSBump app on Shopify. Despite sending messages to various segments, including predictive, high AOV, and multiple custom segments, there's no display of CTR or conversion stats. Customer service attributing it to delays doesn't address the issue. Additionally, the balance figure isn't updating upon sending SMS, creating uncertainty about consumption. Is there a bug affecting performance? Previously generated decent revenue, but now facing a decline, especially critical for our upcoming Black Friday sale. Urgent resolution needed for continued reliance on SMS revenue. Thank you. Update for 23 Dec 2023 Firstly, I submitted a refund request several weeks ago and, to date, have not received any email response regarding the status of my request. Given that we have been loyal users of your platform for many years, I expected a more prompt and efficient resolution to our concerns. It has come to my attention that due to new Singapore regulations, I am required to register a new sender ID. My frustration stems from the fact that this crucial information was not communicated to us earlier, especially considering the impact on our profitability. It is disheartening to discover such critical details only after running campaigns that yielded no revenue. Secondly, I encountered a perplexing issue with the app's functionality, which I brought to the attention of Joann from your customer service team. Unfortunately, the interaction only added to my frustration as Joann seemed to struggle to comprehend the nature of my concern. I explained that the preview text displayed a length of 1 SMS when I created my copy, but after sending it, I was charged for 2 SMS. Instead of addressing the issue at hand, Joann repeatedly duplicated the SMS to illustrate that it was indeed 2 SMS, completely missing the point of my inquiry. This lack of understanding and failure to acknowledge the challenge at hand was both unhelpful and frustrating. As a long-term user of your platform, I expected a higher level of service and communication. I urge you to address these issues promptly and transparently, as they significantly impact our trust in your service. I appreciate your attention to this matter and look forward to a swift resolution.

PL 10/10

Nice team to help anytime . Special Thanks to Joann C for helping me smoothly.

my experience was confusing at first. couldnt understand why nothing was working. i got in contact with QUIN in customer service and they were so so so so so patient and helpful. really relived the stress of figuring it out! i had no idea none of my privacy or return policy or contact info was on my page. thank you for your time and patience and i will be a long time partner!

I would great help

Very grateful for all of the support AJ T lended me while setting up my account. Every single issue was addressed and I am off to a great start!

PL was quick and efficient in helping me.

PL helped so much when setting up my account! Thanks PL!

Great thanks PL

PL was great! She helped me with my verification process and it was super quick. She was really friendly :)

Very good service.