Reviews for Yotpo Email Marketing & SMS

Melvin helped me set up my SMS, was really easy, recommend

Melvin was incredibly helpful. Thanks!

PL helped me a bunch with the support and was quick with everything.

Marnie was very helpful with getting me setup

Support was awesome Jay helped me to validate my account with patience and efficiency!

The customer support was amazing and the app works very well.

i was requested to check the support team to have my account verified before sending text message, John D. was so informative and patience... providing answers to my question and my account is now verified... much appreciated John.

Princess was really helpful she help me with my verification. It was so great this my first time using the app Big Thank PL

Very helpful support via online chat, PL particularly ensured that all my queries were dealt with appropriately. I would recommend Yotpo

Very good App, thank you Joann C for your help

the support, specifically PL, was very helpful and efficient.

Do not use Yotpo as they have shady business practices and poor customer support. We made a big mistake signing a yearly contract for Yotpo SMS, Reviews, UGC, and Rewards. 1. Yotpo offered four free months of services by signing a yearly contract with them but still charged us $5,245.80 USD for the most recent quarter when the free months were supposed to begin (at the end of the contract). This is explicitly stated in our contract with them. When I brought this to their attention, they said they'd look into it, and it has already been weeks without an update. 2. If you use Yotpo SMS there is a "reloadable" balance to fund your messages. However, it turns out according to their terms of service this reloadable is nonrefundable, even if you stop using Yotpo for SMS. We currently have $5,681.42 USD in that account which is now just "Yotpo Bucks". I understand this is in their terms of service, but it is simply an unethical business practice. 3. If they try to sell you on the benefit of having an account manager with them just ignore it. Their account managers have a high turnover rate and hardly get back to you. Don't make the same mistake as us as it might cost you $11,000 as it did for us unless we enter litigation. I wish Shopify had higher standards and considered "terms of service" and customer support before approving an app into their Certified App Program.

John D provided a welcoming and amazing customer service experience. This app is very easy to use and the help is quick and thorough.

Marnie was very helpful, straightforward, and friendly overall just amazing.

Great app as far as i know, its working pretty fine, John D is a great support

Un service support parfait et à l'écoute ! Je remercie tout particulièrement Rock N pour son aide.

Consiglio questa applicazione, già abbastanza conosciuta per chi fa SMS marketing. Inoltre, non è necessario sottoscrivere un abbonamento: si pagano solo gli SMS inviati dall’automazione. Ringrazio Rock del supporto clienti per aver chiarito in modo efficace i miei dubbi su alcuni aggiornamenti dell'app.

best!!! I tried Klaviyo, Mailchimp, Seguno, pushowl in one day, all of those famous apps have issues. Thank you devs!!! you understand what users need and this app is amazing and touches the ground!!! keep going!!

The customer service is very good and very helpful. Thanks Rock.

Rock was excellent

So far completely satisfied with this app. It's very easy to set, performance is acceptable even compare to more expensive products, pricing is fair and their support team chat is wonderful. Overall I think it's a great choice for Shopify businesses.

Update - I just had to verify SMS and Melvin was an awesome rep. Helped me to verified. still have to wait a week or so. I’m giving 5 stars because I know they are trying. However if you use the free version you will get texts from customers but you can’t read or reply to them unless you upgrade. That’s not acceptable on my end to leave customers hanging. It needs to be changed. Either remove that capability for the free version or limit the amount of customers. Other than that it seems to perform ok.

Have to say I'm very pleased with the assistance I received from Princess... thank you!!!

princess help me today and i am glad talking to her sheis so kind and helpful. she resolve every issue very kindly patiently she is a rockstar.

Very reliable app. Customer service is good PL help me with my verfication process