Reviews for Yotpo Email Marketing & SMS

They take the time to help until a solution is found. They are attentive and kind. I'm glad I signed up. I recommend to everyone because of their competence.

thank you my virtual assitant was fast with the response and it was a smooth conversation and problem solved!

Very ideal app because it effectively executes everything needed to secure subscribers and grow your business.

Their support team are extremely unprofessional and unknowledgeable of any other marketing platforms when attempting a migrate over. Update: After a few more conversations with the reps I was able to get my lists approved and imported from my previous SMS Marketing platforms. I was previously using Omnisend and Manychat; however I needed to find a program that could do everything that those two dashboards do into a single platform. So far I really enjoy the app. However, there should be a way to bulk edit campaigns/duplicate campaigns so I do not have to continually remove their SMS image. Sorting Campaigns by send date would be beneficial when managing multiple campaigns. I do not understand why the application gives the option to select "import list" but nothing happens, then you have to reach out to their support team to proceed. This option should be removed from the application or when importing a list directly into the application then will go through an approval process from their team. Segmentation is also much more limiting than I would like. We have a bi-weekly ordering deadline so I need more options than "Hasn't ordered since last week" or "Hasn't ordered since a specific date". I have a 3 day and 4 day ordering window which I was able to have proper segments in Omnisend. This puts a little more tedious and manual work on my part when setting up campaigns in advance. I still use Omnisend for email so an integration with Omnisend would be an amazing feature to add. Our campaigns are scheduled to launch in September, I'll be able to have a full comprehensive review once I have completed my first campaign.

I've had a great experience so far with this app. The support team extremely fast in their response time and helpful.

Support was awesome! Mladen is the man! Trying the app with my friends reccomendation, so far seems great!

One of the best Text Marketing App. Easy to use, Easy to install and efficient. Fast support service.

I just started using it, and I am in the process of setting it up. I am impressed with the quick support provided by their team.

I love the app and the customer service is great!! If I could I would give another 5 stars Just for the customer service they are a great help!!

Great costumer service! So far nothing could be done better. I need to fidget around more before more feedback. But thank you!

excellent app and excellent customer service, i love it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Amazing app and support. Harry was very helpful. Very recommended the ROAS in this app is insane.

Absolutely amazing service from Harry! I had some issues installing the app and setting up some things. And in such a quick and helpful response I've managed to fix and set up everything I need! Thanks for all the help SMSBump!!

This app is awesome and I would like to highlight the assistance from Harry !!! Really appreciate it when you receive a great and kind support!!!!

awesome boi, harry is the man!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Excellent app and excellent attention from the technical support, they always worried about following up on the issue. Thank you Again!

This app is insanely good. Gave me a 14000% roi on my a d spend! I would highly recommend to every single ecom owner! We really enjoyed the abandonment cart sequence!

Very good this application helped me a lot, I was very alive and they helped me in less than 1 minute, one of the fastest sports I've ever seen

Nice app that is highly effective, and really nice customer service (Harry) that helped me a lot. Keep up the good work guys!

Great service. I was walked through the entire setup process. I would highly recommend this app to anyone looking to get started with text message marketing!

Has some good features but its disappointing they don't have a mobile template version for the floating button pop up. It covers the whole page and is quiet ugly. Wish I could create a initial pop up and if users would exit out, it would stay as a button in the bottom corner to be reopened again. Postscript does this...

I'm happy with this app, it pays for itself in the revenue it generates, it doesn't quite deliver what some of the promotional videos claim but it does deliver. As it is free app with the exception of the actual messaging cost, there is not much to complain about

amazing customer support :) guided me through from start to finish setting up my SMS BUMP marketing

For a customer service based app, where is the customer service? Couple issues that have been recurring for me. (In my niche there tends to be a lot of abandoned carts, and they get recovered.) Problems: 1. I have had multiple instances where my customers have purchased and then they receive the first abandoned cart text. It also shows there has been a purchase amount. Put yourself in the customer's shoes... you just received an email confirmation for the order and also a text saying that you left your cart abandoned.... ? 2. Texts (my replies to my beloved) are not getting sent through, causing my customer service team extra work for something that is a basic function. Thankfully my customer service team is A+ and our customers are super understanding. Proposed solution: 1. Somehow do not send customers who have purchased these texts.. Merge profiles, take into order amount, do whatever it takes.. just please don't confuse the customers. 2. Reply on the chat. It's currently a non-holiday 7/22/2020 at 4:30 pm. Hopefully it's some sort of glitch (as I have to keep relaying to my customers) that can be fixed soon.

Happy with this app, great customer service too! Really cheap to send messages too!