Reviews for Yotpo Email Marketing & SMS

I had some questions and Joann was wonderful in assisting. I'm looking forward to using this app more.

Aplicativo muito top, para aumentar as conversões via e-mail e SMS marketing. Eu recomendo muito para todos

Customer service is absolutely unresponsive. They put a banner ad up that prevents the ability to log in and, after at least 5 times attempting to contact them over a 2 week span, they never once responded. I have been using SMSBUMP for 5 years so the app is ok when it works. But, if the app breaks, good luck getting hold of someone to help you out.

Super service. Bon service client trés agréable et facile à comprendre. N'hésitez pas à télécharger l'application.

App has everything one could need, and customer support is 10/10. I would recommend giving this a shot.

I've been using SMSBump for a very long time, for all of my stores. A must have for all e-commerce owners. Simple and easy to setup. great support team too.

Amazing help, saved me tons of time and had a great experience while doing it. Im not sure if I can but I think next time being on the phone with support will be even better

Honestly love the app. Support is also really helpful and on the ball. The SMS flows and automation are a no-brainer. You have to have them.

A little overwhelming but the customer service so far is top notch and they have helped with everything ive needed assistance with.

Fantastic. Exactly what I needed - accurately let's me collect SMS numbers internationally, helping me build my lists!

Great support and conversion results. Thanks SMS Bump! Especially Iven, he helped us and provided very helpful information!

Customer Support was very responsive in a quick, timely manner and assisted me with everything I needed.

Te ayudan en lo que necesites de manera muy amable, la recomiendo mucho sobre todo para las personas (como yo) que están iniciando su página web y se agobian fácilmente con una nueva app.

Iven helped me out at 4am and got my account going. I can't give it a 5 yet because I need to see the app in action. But the support team was 5star quality

Seems great so far, and customer service is very helpful. I haven't used e-mail marketing yet, but will update my review when I do.

Oh It's Natural

2022-08-24

United States

Poor support they do not respond to messages. Very Poor app performance. We have scheduled text campaigns and 50% of our consented customers do not receive text messages. We are charged for messages the platform is not sending. We have tested with several phones no messages are received. This app is falsely showing sent messages. Scammer app that does not sending text messages. I wish i could give negative stars

This app is the worst. I'm writing this so drained after another glitch in the app has caused a text to go out at the completely wrong time which will probably result in so many unsubscribes and customer issues. I've given this app so many changes and I'm just done. Definitely switching to a different SMS provider this week. If you have the chance to do that from the beginning, do it and avoid the headache from SMS Bump. UPDATE: I just want to make sure that people know that in addition to the app being useless, the creators are dishonest. The response to this review says that they can already see someone has reached out to me since leaving this review regarding my issues??? NO ONE from this app has sent me a single message since I left this review. They must just automatically say that in all review responses to save face in front of other Shopify users. No integrity at all.

Rosen was so helpful in assisting me with the app and getting it set up! I couldn't have asked for a better agent! Thank you!

was very helpful! they helped me fast and did theyre part in getting my account verified! i really appreciate the help!

I've been using this app and it helped me with backend marketing very well. Nice ROI. and great support when you meet trouble when using it. Thanks!

Great app, great support, guys are helpful and they are replying very fast, A lot of features in the app

A very necessary application in shopify marketing. Intuitively everything is clear, but if you have questions, support quickly answers them)

Just started using the app--so far I've had great customer service. Very efficient. Also for the SMS and emails there is great customization ability for the messages 10/10 so far.

Au moment de la vérification de mon compte pour les règles RGPD j'ai eu affaire à une assistance de qualité : rapide et efficace.

I'm not a tech person and found it a bit challenging to figure out things on my own and searching for the information that might help me. Reached out to support for help in a few cases and was successful with the information they provided and the extra tips they gave was wonderful information to have.