Reviews for Yotpo Email Marketing & SMS

John D was real helpful, fast and to the point

I am very grateful to John D for his help and detailed advice. Thanks to his step-by-step detailed instructions, I easily verified SMS marketing. Great job!

Support was very kind and patient

Everything is smooth and easy to set up. The support is also great and fast Melvin helped me a lot! I definitely recommend this app!

Rock N was super fast with the answers and straight to the point! He resolved my issue really quickly. Super grateful for that.

Rock help me step by step thanks Great support !

Working on getting my account up and verified. Contacted SMS Bump support walked through the automated process and then had John D validate my account. So far so good.

Super fast response and excellent support! Princess was so kind and was really helpful for me

Joanna C was such a good help great app to use to push products and get sales up

the app is great! John D was very helpful in setup.

Regie is AMAZING and so helpful!

I really recommend this app, Quin assisted me today very quickly and efficiently and helped to get me verified in under 10 minutes.

Melvin make a good job !

Candelles LLC

2024-06-03

United States

If I could put 0 stars, I would. Extremely disappointed in the customer service of this company. I had been using a variety of Yotpo apps for years now, and had switched over my SMS service to Mailchimp as of the holidays 2023. My last use of Yotpo's SMS app was Black Friday 2023. Randomly, on a Sunday evening, on May 12th 2024, my Yotpo account says it sent out a random "automation" to all of my SMS subscribers without my consent. I had never sent up any type of automation, and even after checking my account, could not identify what was "setup" or "sent". What I did notice though is that I was had SIX $20 recharges made to send these mysterious texts. (BTW, my own phone number is one of the numbers within the list and I hadn't received any text from this "campaign".) When I reached out to Yotpo to ask for assistance and a refund for this unauthorized charges, they simply blamed the fact that my auto-recharge option was still on, and so despite me not ever creating this "campaign" and them being unable to even figure out on their end how it was created or by who, I am still responsible for paying these recharges for an automation "sent" in error. But again, as I have said above. I never received a text from this campaign, and others who I know personally that also had a phone number on our list didn't either. I am out $120 for a campaign I never set up, a campaign that Yotpo cannot figure out how was setup, and a campaign that I am not even convinced truly sent to anyone at all. And Yotpo refuses to refund me. Despite my years of loyalty and despite no proof showing that this wasn't an error on their systems part. If I were you, I would run. Find a different app with a company who cares about their customers and stands behind making their own flaws corrected.

Great app and great support. Special thanks to Marnie for the quick assistance and good advices.

Great app. Very easy to use and if you need help with anything the support team responds very quickly and stays connected until your issue is resolved. I worked with Quin today on a issue and it was a pleasure! She send me a video instuctions on how to fix the issue. Thank You Quin!

Marnie helped a lot thanks!

Thanks for your great help!

John D was very helpful

customer service is fantastic, John D was able to help me out so fast with any issues that needed resolving for my website to provide SMS messaging, thank you John!

PL Was an amazing support!

John D was super helpfull, really appreciated the help :)

joann is great helped a lot

Huge thanks to PL for the support!

I installed yotpo today for my website, cannot say how incredibly impressed I am at the support with setting this up for the first time, it was literally all done for me. Absolutely incredible. I can't wait to start using this and seeing what else this program can do to support my website!