Reviews for Yotpo Email Marketing & SMS

I couldn't recommend this app enough. The support team have been incredible and have answered any in-depth questions I had regarding the platform. The support are online 24/7 which is extremely useful and answered any questions I had within minutes. Thanks so much Teodor, Jeoffery, Aleksandar & PL!

I've recently downloaded this app and it has been going very smoothly so far didn't give it a 5 star cause I've just started to use it

Marnie, the Helpdesk representative, provided exceptional assistance in enabling my SMS app and setting up the privacy policy. She guided me throughout the entire process, ensuring that everything was properly configured and compliant.

Regie was super helpful and patient while assisting me.Solved my problem quick and was kind the whole time.

Quin Was really good and really descriptive on what I needed to do. Once she was checked she was able to get me validated.

Had really great service. Fast and to the point. Only took 10 minutes, responses came without delay. Great work from Quin.

Good customer service, appreciated how quick and responsive the customer support team responded, thanks to Quin for an in depth solution for figuring out the toll free verification process

I recently had the pleasure of using the Shopify app SMSBump for my online store's SMS marketing needs, and I must say it has been a game-changer. Not only does the app offer powerful features and seamless integration with my Shopify store, but the exceptional customer service I received throughout my experience truly exceeded my expectations. First and foremost, SMSBump provides an intuitive and user-friendly interface, making it easy for even non-technical users to navigate. Setting up automated SMS campaigns, creating personalized messages, and managing subscriber lists have been incredibly straightforward tasks. The app also offers a wide range of customizable templates, ensuring that my SMS campaigns are professional, engaging, and aligned with my brand. One of the standout features of SMSBump is its robust automation capabilities. I was able to set up automated SMS triggers based on specific events, such as order confirmations, shipping updates, abandoned carts, and more. These automated messages have not only helped me provide a seamless customer experience but also boosted my sales and customer engagement significantly. However, what truly sets SMSBump apart is its exceptional customer service. Whenever I encountered any questions or issues, their support team was prompt, friendly, and incredibly knowledgeable. The response time was impressive, with most inquiries being addressed within a few hours. The team went above and beyond to ensure that I had a smooth experience and provided valuable insights and recommendations to maximize the effectiveness of my SMS campaigns. Moreover, SMSBump regularly releases updates and new features, demonstrating their commitment to staying ahead of the curve and continuously improving their app. It's evident that they listen to user feedback and implement changes accordingly, making the app even more robust and feature-rich. In conclusion, I highly recommend SMSBump to any Shopify store owner looking to leverage the power of SMS marketing. With its user-friendly interface, powerful automation capabilities, and exceptional customer service, SMSBump has become an integral part of my marketing strategy. The app has helped me drive sales, improve customer engagement, and establish stronger connections with my audience. Kudos to the SMSBump team for creating such a fantastic app and providing top-notch customer support.

Five stars! helped me instantly with what I needed, and did it quickly! Couldn't be more happier with the experience.

I want to express my wonderful experience on the part of kenao in the verification process of my account, for his patience, kindness and dedication when supporting me. congratulations I give you 5 ✨✨✨✨✨ stars keep it up a hug from a distance.❤️

Been helped by Joann C to solve my issue , very gentle , fast and clear while guiding me , very good job . Thank you Joann C for your hepl & support

Joann is amazing as SMSBump so keep using them ;-). Once you start using SMS marketing you will never stop it believe me !

Joann is great! solved the problem with no issues at all.

Amazing service from Quin. Lovely service and sorted my issue out promptly. Would recommend using this app.

Simple but powerful app. Very easy to use and set up. I will say the validation process can be a bit, annoying. I understand the legal aspect of it and It's not time-consuming but if there's a way to avoid that one step it would be even better. Customer support was nice and fast and the validation process was not long either so that's a plus. I'd recommend using the app 100%.

Great customer service, rapid and efficient resolutions. @John helped me understand new subscriber flows.

SMSBump is crutial to have on shopify! They offer fast response when in the chat and very easy to use! my customer service rep Djan is very helpful!

amazing customer service. Fast respond time. I contacted them and the respond time was in seconds, they solve my account issues in minutes.

Glass Slipper Formals

2023-07-10

United States

I just worked with Keano. This customer service person was very patient with me. I see some of the issues from the last review, but don't jump the gun. Just get with customer service and let the go through it with you. I was reluctant to use the app after your review but gave it a try anyway. It's is now working for me, I was making too much out of it when it is very simple. Thanks Keano

good

great customer service! Jeff was awesome and answered all of my questions! Very excited to have SMS marketing!

Good service. PL helped me with all my doubts. I'm waiting to send the first messages to my custommers.

Although it was a little unclear that i had to verify my account, Quin was able to help me and showed me the steps to verify and get my SMS going. Thanks!

I am pleased with Joanna C service she got my problem resolved quickly she is helpful. 10/10 I needed help with the verification process.

This application is a real goldmine for all E-Commerce entrepreneurs. Customer service is super fast and super friendly. Thanks to my agent Princess S.