Reviews for Yotpo Email Marketing & SMS

Absolutely great support from Jeff!

I added the SMS Bump app to my online store and I'm enjoying it very much. The support is excellent. Regie helped me a lot especially being a beginner and fulfilled all my requests in no time. Thank you

Marnie E was Awesome! Spent about two hours with me to set up my pop ups, flows etc. No AI confusion lol, cause Marnie E is a Awesome Human! Well Done! :)

Great experience working with Don, he helped me set up my flows and fix the issues regarding my checkout.

Marnie has been great with customer support - solved all my issues quickly. highly recommend

Customer service was great in helping me to get my account validated to send SMS to my customers. The rep Jeffrey was very knowledgeable and patient as I worked through the steps that he gave me. Would highly recommend!

I contacted SMSbump because my SMS was not sending and they explained to me how the system worked and I understand better now. Many thanks to Jeffrey T. for helping me in just a few minutes :D

SMS BUMB IS HORRIBLE. I HAVE PROOF AND EMAILS . THEY KEEP CHARGING ME FOR A FREE PLAN. I HAD THE $19 PLAN AND SWITCHED TO THE FREE PLAN BECAUSE I'M NOT GETTING SALES AND IT WOULDN'T BE WISE TO PAY FOR SOMETHING LIKE THAT NOW. THEY REFUNDED ME LAST MONTH FOR CHARGING ME FOR A FREE PLAN. I HAD TO REPORT IT TO SHOPIFY FIRST BEFORE THEY DID ANYTHING. THEY DIDNT ANSWER ME THE FEW TIMES I SENT A MESSAGE THROUGH HELP SUPPORT. THEY ADVISED ME I WOULDN'T BE CHARGES AGAIN. TODAY I WAS CHARGES AGAIN. HOW IS IT THAT YOU KEEP CHARGING ME A MONTHLY FEE FOR A SERVICE I HAVE FOR FREE? MAKE IT MAKE SENSE. YOU CANT CHARGE ME AND I HAVE IT FREE. REFUND ME MY MONEY BACK. ITS THE PRINCIPLE OF THE SITUATION. DONT JUST KEEP TAKING MY MONEY FROM ME. WHY IS A $19 CHARGE STILL ON MY ACCOUNT AFTER YOU ADVISED SHOPIFY IN WRITING BY EMAIL. I HAVE THE FREE PLAN? YOU NOT GOING TO TAKE FROM ME. PLEASE REFUND ME MY MONEY AND TAKE THAT $19 DOLLAR CHARGE OFF MY ACCOUNT. PLEASEEEEE **********UPDATE*********** 09/17/23 - THEY ENDED UP REFUNDING ME BACK FOR ALL THE CHARGES THEY HAVE CHARGED ME. THEY CONSISTENTLY FOLLOWED UP WITH ME REGARDING THE REFUND AND TO MAKE SURE THE CHARGES WASN'T HAPPENING ANYMORE. THEY WERE WILLING TO FIX THIS AND RESOLVE MY ISSUES.

Don helped me with my question, very good customer service

I’m not as knowledgeable about tech issues so it has been really comforting knowing that I could chat with a real person and easily get resolutions and guidance. Jeff was very helpful and prompt with responding. I was able to get my issues fixed right away.

Am new to this tool and I was stuck while setting up the things. I just contacted SMSBump via chat and got an immediate response. Executive "Elijah" helped me throughout the process and addressed my queries quickly in a humble manner. I loved the support

Joann just helped and was incredible! For some reason I have a hard time working w/ your platform. I find it extremely confusing. Maybe it's me however Joann just held my 52 year old hand and helped me figure something very simple out. She is a keeper!

I am new on this e-commerce business and also new on this SMS marketing and email apps with no experience and know nothing about online business and marketing. Dave C, Joann C, Princess S and Alex from the support team are being very helpful and patiently guide me every step to solve my problem and set up my website. This SMS marketing and Email apps is highly recommended.

Very cooperative.

my support agent "Elijah" was very helpful very nice

Still figuring out how to use all the flows and campaigns and have run into some issues with the interface. However, I will say Customer Support is AMAZING. Shoutout Marnie for helping me out with all the issues I have been facing!

Quin and John D. were both extremely helpful when answering my questions. Seriously stellar customer service! So far, this app seems great! The customer support is on another level!

So far so good, great customer service

John is awesomeeee! He goes above and beyond! Overall YOTPO is great to use.

Aj was a great help

The support is amazing. John D. really helped us out.

The support team was fast and Elijah was a great help with helping me get everything set up

Great customer service. Marnie was super helpful

Great App! Fast,Polite and Efficient Support! Joann C-EFFECTIVE Support Member!

Don was amazing and helped me with everything i needed