Reviews for Willdesk: Live Chat&AI Chatbot

Very great experience with Nona , she completly solve my problem. I am so happy she knows perfectly her work . Thanks

I recently had the pleasure of interacting with Willdesk chat customer service representative, and I have to say that I was thoroughly impressed with the level of service I received. The reply was quick and detailed. Thank you!

I am pleased to provide a five star review for the excellent online customer service system provided by this company. The service has exceeded my expectations in every way. First, the system was very easy to navigate and I was able to find the information I needed quickly and efficiently. The interface is user-friendly and I appreciate the clear and concise language used throughout the system. However, what really makes this customer service system stand out is the excellent level of support provided by the team. They have been incredibly responsive to my queries and their knowledgeable answers are always helpful and informative. It is clear that they truly care about their customers and take pride in providing top notch service. Overall, I am very impressed with this online customer service system and would highly recommend it to anyone who needs reliable, efficient and friendly support. Kudos to the team for a job well done!

App works great. Highly recommend. What’s nice it they have an app for the iPhone so I get the messages right away and able to reply quickly making our customers happy. Awesome people to work with too. They are super helpful

Excellent application but above all the best customer service I've seen! They are proactive to our requests and respond promptly! The developers are also very responsive to user requests for new features that are requested!

Great service! Flexible settings. Instant support response. Thank you so much for providing such an outstanding service, it has made a huge difference for me and I appreciate it more than words can say.

Mia is very good and helpful Mia is very good and helpfulMia is very good and helpfulMia is very good and helpful

Great app, and lovely customer service. I apreciate all the help i've received making the app work and its functionality

Le service est au top . Merci à Nona qui m'a rapidement aider dans l'utilisation de l'application. Le service client est super professionnel . Merci beaucoup

Great app. Has A LOT of features. And the support team is very friendly and will help you out on live chat.

Aphrodite's Secret

2023-04-02

United Kingdom

Great app and customer service ! It helps a lot to be able to integrate multiple stores, it just lacks the integration of email from other services than GMAIL or Zoho!

Great support team, user friendly interface. Also aware of customer feedback and working to implement additional features. Easy to recommend if you're looking for a customizable chat widget.

5 out of 5 !!!! Thank you Ashley!! She really helped a lot! We will keep using this app and giving feedback ! Customer service is really good! Keep helping us solve all the questions!

The service is very good, very suitable for Chinese merchants to operate，brought me a lot of help，I like it so much！

Super helpful and responsive. Pia was a great customer service, representative. Will definitely use again!

We're so glad to have found this app. It has all features essential for a chat/help widget. The dashboard is easy to use, set up was fast, and the widget can be neatly positioned on desktop or mobile so that it doesn't interfere with the design. Customer support has been very responsive to any questions we had. Looking forward to the upcoming IG integration! Still working great 2 months into use.

Nona was very helpful and helped me link my store's business email account to Willdesk's email function. The response time was very quick.

WARNING: This app automatically modifies your stores live theme.liquid and activates its own widget immediately on install! This is the first time I've come an app that makes active modifications to the live theme without even a hint that any changes have been made. If I hadn't done my diligence exploring the settings and noticing the widget was already enabled and active, I would have unknowingly had a UI element interfering with my existing theme and confusing customers. The fact that these code changes are made automatically without consent or notice is bad enough, but beyond that there isn't even a proper uninstall option to automatically remove the code - all you get is a blurb in the FAQ section with an unreadably small screenshot with a red box around the added code and instructions to delete it. Of course the box also includes the final closing HTML body tag which needs to stay in the file, so if you miss that you might just break your site in the process. To the developer: add a welcome splash page that has a button to apply the code change to the theme, do not auto-activate intrusive store page UI features, and make a proper uninstall option to have the app remove code changes.

Very useful app, the key is that their customer service is very good, basically you can consult at any time, which is a savior for emergencies

very useful. and the services are very kind to help. So happy I can find this app for my store. But when I can get the chatrob and integratin INs?

Great support from Nona, problems resolved very quickly and efficiently. Great app to use, very easy.

thank you for your wonderful speedy response and help Mariadel, you made it very easy for me to edit what i needed to do. thanks

thank you for your wonderful speedy response and help Mariadel, you made it very easy for me to edit what i needed to do. thanks

Lovely conversation with Nona, really very helpful and friendly :) I will get back if I have any other issues.

Nona is so lovely and super helpful. All my questions are answered. Getting more excited to explore Willdesk with this amazing support :)