Webkul Helpdesk Support‑UVdesk
Customer support with social media & marketplace [eBay,amazon]
19 Ratings
Media
About this app
Converts customer support inquiries into the service tickets. Streamline customer support.
UVdesk helpdesk allows merchants to handle all their customer support inquiry coming from different channels in one place. It additionally has robust integration with Shopify, so you can check order details for real-time order validation and connect multiple shopify store.Use personalized templates, workflow, & process management to reduce response rate time. Track customer support inquiries and support staff performance to make them more productive to win the customer's heart.
- Streamline customer support from one dashboard.
- Utilize pre-defined templates, Reporting, Automated workflow for quick support.
- A custom Form helps the customer to send an instant query from the Shopify front.
Categories
Key Benefits
- Social media in one helpdesk: Integrate social media channels - Facebook, Twitter, Youtube, Disqus, email, etc and deliver streamline customer support from one dashboard.
- Ecommerce & marketplaces: Support the most popular marketplaces - eBay, Amazon, etc. Utilize pre-defined templates, Reporting, Automated workflow for quick support.
- Standard helpdesk-email & form: A Binaka (light-weighted app) attach with a custom Form helps the customer to send an instant query from the Shopify front panel itself.
Pricing Plans
Enterprise Plan
$36/month
- $36 for Two Agents
- Multiple Stores
- 50+ Apps
- Unlimited Mailbox
- All Enterprise Plan Features
App Insights
Monthly Reviews
Recent Reviews
Reviews
2018-02-22
India
Usually we do not try new apps, But none of the other suits our requirements. This was exactly what we were looking for and works extremely well. Pros: Can convert all mails to Tickets. Highly customizable. Can have multiple forms with multiple fields Can have a knowledgebase Can connect with multiple apps Easy to use UI for the Backend Saved Replies and templates to tickets and custom HTML Workflows Their support is excellent. They connected us through skype and solved all our issues and helped us in installation and customization. Cons. Not any we can think of. The app has too many options and will require sometime to integrate and get used to it. However it still works immediately after you install. Conclusion: Must have app for customer support and provide professional ticket system and knowledge-base for customers. Give it a try you will not regret.
