Reviews for W3 Custom Order Status

Really great app, just what we needed. our business sole primary source of communication is via email. Shopify email facilities were very limited. we downloaded this app about 2 weeks ago and it was good and worked, but it was just missing 1 thing, we requested a change in the app to accommodate our business and within 48hrs it was done. So much easier sending emails with the ability to set up different templates and to keep track on order status' its fantastic!

Updated- After a series of emails and discussions the guys at W3 came through and produced an AMAZING status update that is perfect for what we need!! Pulls in product photo and uses our company fonts. Great service and product!! Updated - Added another star as the developer email to follow up on updates without any request from myself showing they are genuine in their journey to improve the app Could do with a lot of work You need to create dummy orders when you want to see what an email looks like. Couldn't see any way to check template 1)No generic email templates you can select that look good, its plain text only 2)Order details can't be centre aligned, always pushes to left hand side 3)Limited number of fonts (didn't have Lato) 4)Dosn't pull in product photo like other email apps did It's OK and does what it says on the tin but if your looking to really offer something in the way of branding this isn't for you

Pro : A very useful app to communicate order status to your customers and provide them a way to check themselves their order status/details. Plus very helpful support. Con : Would be great that by default the Order Lookup page displays a total_discounts row.

Great app, and very helpful support

Fantastic app! I makes it so easy to update orders for my clients. The only thing i miss, is the possibility to set duedate directly from the order window. Fantastic, and easy to translate which is important for my Norwegian shop.

This is a great app that does exactly what it says. We have lots of custom orders and this app allows us to keep customers informed with automatic email notifications. This reduces the load on support. The developers have been prompt to reply to my enquiries and even went as far as helping configure the lookup page design. Two things to improve: speed to update custom status in the dashboard (small detail, but it can be faster) and make the admin functional in mobile devices and small resolution screens (I just found out that one of my staff cannot access the top menu bar because on smaller resolution screen the buttons are hidden). Overall, great app experience and it does save us a lot of time. Recommended!

works as advertised. very helpful app.

I have been using this app for just a little while now. It turns out to be just what I was looking for to keep my customers posted regarding their order. I no longer get emails from customers wondering where their order is at. Even though I do not ship as fast as Amazon, my customers are satisfied as long they are periodically contacted with their order status.

Bob here from ANB Mart Online Shopping Australia (www.anbmart.com.au). We have been using your plugin in our ecommerce store and so far we have had a good experience with it. Your plugin has been a great help for us to overcome some of the limitations that we had in our Shopify store - thanks for that!

I would absolutely recommend to a friend! The app is user friendly and flexible. Their staff (Jason) was extremely helpful and super fast! We had a great experience with this app :)

Buskerdoo

2017-01-17

United States

Custom Order Status has been exactly what we were looking for to enhance our store. We needed to be able to let customers know where their custom orders were every step of the way and now we have a working solution!

The app is amazing and works better than expected. Support team is quick to respond and help with nay questions.

I am enjoying the app and I have noticed a decrease in "where is my order" emails. Fantastic!!

Great Customer Service, had an issue with implementation and they were very helpful, friendly and knowledgeable. Would highly recommend.

Love this app! We've been using it since we started out and it makes keeping track of everything so much easier. A must have app!

I love this app it can be place anywhere on your site and customer can check their order status.

Loving this app for managing work load. I make custom guestbooks for weddings and events and needed something that I could update each stage of my process and brides could log in and see where their order is up to. This app is perfect for that and helps manage the process queries during my busy wedding season.

I downloaded this in Beta and had trouble with it working, but it seems like there have been some changes made and I LOVE this app. I do wish that the info stood out more in my customer's account pages. They often have a hard time locating the line item. I would be nice to have some more control over how the customer end looked. BUT I do really love the functionality of this app for me on the back end of production of my products, and for my customers to be able to see exactly what is going on with their order at ever stage. The ability to email many customers in go is wonderfully helpful.

Looking good so far! Should help us keep track of which order have been printed, sent and need tracking updated etc :) Tash K

Love the app and the support is great! Plus as a bonus, if you need a solution to be able to see a "company name" versus just a "customer name"...THIS IS IT! Give it a try!

This is a great app. It is so nice to inform our customers what is happening with their order during various stages until is fulfilled. This will cut back on the amount of emails we receive on a daily basis. Thank you. I have not quite gotten the Lookup page to work, but will be in touch soon to get that up and running. Definitely recommend this app.

Great App ! Does exactly what we needed and its a must have for all shopify stores. Going to be a big hit after testing phase is complete. You can create custom statuses with different colours coding, can send customized email automatically every time status changes. Simple yet very useful app. Very affordable compared to existing alternatives. -Sachit www.nzwatchstore.co.nz

Excellent app for anyone looking to keep customers informed of orders through a custom status. In just the short time we've added this app, customers have already provided us positive feedback on how we are keeping them updated on the order life-cycle. - Nick www.MonstahOnline.com