Reviews for W3 Custom Order Status

Cartel de Belleville

2023-01-27

France

The support was really really really helpful and kind. Thank you ! I would definitely recommand the application.

easy to use, we use for order preparation tracking, back order, and special projects. It is a very important tool for our operations. And the service is fast and efficient.

Simple app with easy interface. Really proactive and timely support whenever you need one. Well done!

Most of the items in our store are crafted on demand when a customer places an order and go through several crafting and finishing steps before being sent to packaging and shipping. I wanted a way to let our customers know where their order is in our production queue with several custom statuses. I wanted a way to notify my customers via email quickly and easily when their order moves from one status to another. I also wanted the custom status to be shown to the customer in some places where it normally is not shown. Custom Order Status by W3 gives me everything I want, and more. And for the couple of small layout/design wishes that weren't met out of the box, W3 support was able to take care of for me very quickly, ultimately giving me exactly what I wanted. Everything is super customizable, so now I have some work to do to make everything look great. Which is actually kind of fun because the admin tools for this app are great and easy to use. Integration with MailChip was flawless. I know my customers are going to love this! Thank you, W3!

Camo Ever After

2022-04-13

United States

Customer transparency is KEY in order to avoid unnecessary calls and questions asking what's going on with their order. I want my customer to be informed every step of the way. This is the only app at this price point (and I've tried a lot!) that allows assigning different order statuses (in production, waiting for customer, etc) and will also send out an email when I manually change it to one of the custom statuses. Support has been great, and very helpful after I asked how to do a few things I wanted to accomplish with the app.

We use this app (customized) to run our production department and status. We love it!!! Their customer service is beyond fast and awesome!

BrilliantK9

2021-10-08

United States

I'm so pleased to have found this app. It works wonderfully and allows my customers to get information about their orders. Saves me a ton of time, worth every penny. Update, it continues to work and is my favorite app. I've found so many more things I can do with it. LOVE IT.

Blackbird Fabrics

2021-09-13

Canada

The customer service for this app is great! Super fast and efficient. Jason is always able to help us out with any questions or issues we have.

Very nice app and serves its purpose. The customer support were quick to help. I can definitely recommend this app

So far this app has been a game changer in regards to keeping track of orders. We have many different types of orders with various stages over long periods of time. This app has allowed us to get a handle on all unfulfilled orders. Thank you!

Very reliable. Just what I needed for our business. The application itself runs flawlessly. Would highly recommend this to anyone who needs a custom order status maker on Shopify.

Utterly fantastic. We provide a very bespoke service and require all sorts of unique possible stages and this app enables us to cover all eventualities and provide immediate updates to our customers whilst ensuring we keep track of the order this end too. I have had to contact support a couple of times and have been replied to immediately - Have not yet got the customers login page sorted out but so far have been so happy with the system I am not sure how much the customer really needs it - but will look forward to getting that sorted out too. I have been trading online for the best part of 20 years and can certainly vouch for the integrity of this app - 100% essential if you provide personalised products.

Michigan Metal Artwork

2021-01-26

United States

This is a good app however very frustrating with many HTTP Error 503. The service is unavailable errors. Developers should consider reworking the app to make it more reliable.

This app has saved my company so many headaches. We process hundreds of custom orders weekly and this has saved email inquires over 90%! Many customers mention how happy they are that we offer this.

Printkeg

2020-11-27

United States

Our products require stages of production, and this app has been fantastic. Keeping customers informed each step of the way is key to our success. The app also helps us stay organized internally.

Used this app to make a tracker for customers getting their bike repairs done. Saves us answering the phone every ten minutes! Good app, coding options allow you to modify things nicely. (luckily the staff are really helpful if you aren't great with coding!) Really helpful though, happy to recommend.

I should admit that I'm impressed. I have been searching for something like this for a while now. Definitely worth every penny.

We've been using this app for a few months. It's works really well. Had a slight issue recently which was resolved quickly and efficiently.

Easy to install, great support from developer. Had a small issue that was resolved in munites. O,... Really easy to use and setup!!

you guys not responsible we are paying you and you do not give me services please tell me clearly if you not answer me in email i emailed you many time but no one answer me please shopify team take action on this kind of company they cheat customers

Great product for delivery order tracking. It's very customizeable and makes communication between teams easy. We've been using this for about a year and it has made our lives infinitely easier.

I love this app. It is the only status app that actually works. We have been using it for almost a year now and have run about 50k status updates through it.

Been using this app for about a year, it's streamlined our order processing tremendously. Support has always been quick to answer any questions too. 5 stars all around.

we have used this app over a year. but its found that it keep showing HTTP error 503 today. it makes us cannot change the status and send the notification to our customers. Please help to check. Thanks

503 Service unavailable. This is disappointing as it seems like it could be a promising app. Does anyone know of an alternative?