Reviews for W3 Custom Order Status

"An app that organizes our intensive production, ensures customers' trust, and encourages them to shop from our website, backed by an amazing technical support team. Download it with confidence.

This app has been so helpful for my order management and my customers experience. I love that I can organize my orders by statuses like if it's printed or not and my customers can view that status on their own anytime on the order lookup page. There's so many options to customize the information you and your customers see as well regarding the statuses. Highly recommend if you want to keep your customers informed on their order and keep your orders organized.

Best order status app at the moment. Highly customizable (with not much technical skills needed), affordable and with great support. We managed to customize the widgets just the way we liked and we highly recommend the app.

Very good customer support and good app

So helpful and a great app addition to our lineup

This is a huge benefit for us...saves a ton of custom service inquiries as we make "made to order" merchandise.

Very useful app, i use it on my multiple stores that require processing custom orders

Great app! makes processing custom orders easy.

Great app! makes processing custom orders really easy and keeps my customers up to date with their orders. I highly recommend.

This app is amazing! Can't recommend it enough. The support team has always been extremely responsive and helpful. It does exactly what you want it to do. It's very is to set up order status and flow and it provides updates on the order status page or be email. Again highly recommend. Thanks for everything!

Dr. Direct Retainers

2024-04-11

United States

Awesome app - I reached out about a feature idea and 2 days later they had implemented it for everyone (control visibility of items on a workflow timeline so customers don't see failure states all the time). We have been using this with the API and the QR code capabilities so that we can automate status updates to notify our customers about our production workflow. Great app!

Good support and great app to reduce unnecessary customer contact. Works well and easy to install. Definitely worth 5stars and definitely a necessary app once your sales volume creates too many wismo contact during the day.

Sadly, I try use this app, but there is missing a lot of things, such as app demonstration with all settings for test, where we can actually see what this app can offer. Support only via mail, sadly no online support so useless for someone installing app, looking everything white, with no orders test so we can understand what does the app actually do.

Absolut zufrieden mit dieser App und der Kundenservice ist ein Traum. Vielen vielen Dank für die schnelle Einrichtung und Hilfe :-)

"I'm thrilled to award W3 Custom Order Status a well-deserved 5-star review! Their team not only tailored our customer notification emails to perfectly match our Shopify store's design but also ingeniously incorporated metafields for a bespoke solution. Their skillful customization has elevated our customer communication to a new level of professionalism and brand consistency. A heartfelt thank you to the W3 team for their exceptional service and technical prowess. Highly recommended for anyone looking to enhance their Shopify experience!

Fantastic support, fast responses to emails. Its very refreshing to get 1:1 help with any issues I'm facing. This custom order status app is going beyond my expectations. Thanks!

W3's Customer Service is second to none! We've used this app for several years now and are continually grateful for their expertise and gracious support. W3 and their staff deserve my highest recommendation!

Brilliant app, it saves so much time and the support is first class and extremely quick. You will NOT be disappointed! Thanks the W3 Custom Order Status team :) Best regards, Richard

This is the app I have been searching for our stores. It has been challenging to stay in touch with customers throughout the ordering process. WIth custom orders, they can take a bit of time and want to be able to communicate with them throughout the process, but also allow our employees to look up where they are at in the process when a customer calls. Also, want to give the customer the chance to look up the status of their order, and this app provides that too. It is working well for us!

Cartel de Belleville

2023-01-27

France

The support was really really really helpful and kind. Thank you ! I would definitely recommand the application.

easy to use, we use for order preparation tracking, back order, and special projects. It is a very important tool for our operations. And the service is fast and efficient.

Simple app with easy interface. Really proactive and timely support whenever you need one. Well done!

Most of the items in our store are crafted on demand when a customer places an order and go through several crafting and finishing steps before being sent to packaging and shipping. I wanted a way to let our customers know where their order is in our production queue with several custom statuses. I wanted a way to notify my customers via email quickly and easily when their order moves from one status to another. I also wanted the custom status to be shown to the customer in some places where it normally is not shown. Custom Order Status by W3 gives me everything I want, and more. And for the couple of small layout/design wishes that weren't met out of the box, W3 support was able to take care of for me very quickly, ultimately giving me exactly what I wanted. Everything is super customizable, so now I have some work to do to make everything look great. Which is actually kind of fun because the admin tools for this app are great and easy to use. Integration with MailChip was flawless. I know my customers are going to love this! Thank you, W3!

Camo Ever After

2022-04-13

United States

Customer transparency is KEY in order to avoid unnecessary calls and questions asking what's going on with their order. I want my customer to be informed every step of the way. This is the only app at this price point (and I've tried a lot!) that allows assigning different order statuses (in production, waiting for customer, etc) and will also send out an email when I manually change it to one of the custom statuses. Support has been great, and very helpful after I asked how to do a few things I wanted to accomplish with the app.

We use this app (customized) to run our production department and status. We love it!!! Their customer service is beyond fast and awesome!