Reviews for W3 Custom Order Status

Love this app! Been using it for a while now and have never once had any issues with it. I just recently upgraded to integrate API requests from Google Sheets. Customer service help me solve some issues I was having very quickly. Couldn't ask for better service.

Does not work with draft orders. If you process your orders while they are in draft before invoicing, this app is not for you. Thank you for your feedback. To clarify for others, our app is designed to manage custom statuses for orders after they’ve been invoiced. Managing draft orders is not a feature we currently support or advertise. We understand this may not align with every workflow. That said, we’re always listening to user feedback and if support for draft orders becomes a widely requested feature, we’ll absolutely consider it for future development. If you need assistance or would like to give the app another try please contact us at support@w3trends.com.

I have been using the Custom order status for quite a while. It is great for keeping my customers informed in the process. By using this I can help keep the incoming emails and phone calls since they are getting notifications. Thank you.

Very powerful app and easy to install, understand/learn and start using. Their support is also responsive, quick to solve the problem and HUMAN.

Tried using the webhooks feature, but it didn’t work as expected. Support was not very patient, which made troubleshooting frustrating. Had to downgrade as a result. Disappointed with the experience. We appreciate your feedback and understand how frustrating troubleshooting can be. Our webhooks feature is working as expected, and we’ve verified its functionality with you. The webhooks are firing and delivering the payloads as intended. However, since webhook integration often involves custom code and external systems, we’re unable to troubleshoot individual implementations outside of our app. We’re always happy to provide guidance on setting up webhooks and ensuring they trigger correctly within our app. If you’d like to revisit the feature, please feel free to check out our documentation or reach out to support@w3trends.com, we’d love to help where we can!

This is exactly what many of us need. The support team is exceptional. They have helped me with customization and API requests, answering my questions quickly and accurately every time I have needed it. I highly recommend it.

"An app that organizes our intensive production, ensures customers' trust, and encourages them to shop from our website, backed by an amazing technical support team. Download it with confidence.

This app has been so helpful for my order management and my customers experience. I love that I can organize my orders by statuses like if it's printed or not and my customers can view that status on their own anytime on the order lookup page. There's so many options to customize the information you and your customers see as well regarding the statuses. Highly recommend if you want to keep your customers informed on their order and keep your orders organized.

Best order status app at the moment. Highly customizable (with not much technical skills needed), affordable and with great support. We managed to customize the widgets just the way we liked and we highly recommend the app.

Very good customer support and good app

This is a huge benefit for us...saves a ton of custom service inquiries as we make "made to order" merchandise.

So helpful and a great app addition to our lineup

Very useful app, i use it on my multiple stores that require processing custom orders

Great app! makes processing custom orders easy.

Great app! makes processing custom orders really easy and keeps my customers up to date with their orders. I highly recommend.

This app is amazing! Can't recommend it enough. The support team has always been extremely responsive and helpful. It does exactly what you want it to do. It's very is to set up order status and flow and it provides updates on the order status page or be email. Again highly recommend. Thanks for everything!

Dr. Direct Retainers

2024-04-11

United States

Awesome app - I reached out about a feature idea and 2 days later they had implemented it for everyone (control visibility of items on a workflow timeline so customers don't see failure states all the time). We have been using this with the API and the QR code capabilities so that we can automate status updates to notify our customers about our production workflow. Great app!

Good support and great app to reduce unnecessary customer contact. Works well and easy to install. Definitely worth 5stars and definitely a necessary app once your sales volume creates too many wismo contact during the day.

Sadly, I try use this app, but there is missing a lot of things, such as app demonstration with all settings for test, where we can actually see what this app can offer. Support only via mail, sadly no online support so useless for someone installing app, looking everything white, with no orders test so we can understand what does the app actually do.

Absolut zufrieden mit dieser App und der Kundenservice ist ein Traum. Vielen vielen Dank für die schnelle Einrichtung und Hilfe :-)

"I'm thrilled to award W3 Custom Order Status a well-deserved 5-star review! Their team not only tailored our customer notification emails to perfectly match our Shopify store's design but also ingeniously incorporated metafields for a bespoke solution. Their skillful customization has elevated our customer communication to a new level of professionalism and brand consistency. A heartfelt thank you to the W3 team for their exceptional service and technical prowess. Highly recommended for anyone looking to enhance their Shopify experience!

Fantastic support, fast responses to emails. Its very refreshing to get 1:1 help with any issues I'm facing. This custom order status app is going beyond my expectations. Thanks!

W3's Customer Service is second to none! We've used this app for several years now and are continually grateful for their expertise and gracious support. W3 and their staff deserve my highest recommendation!

Brilliant app, it saves so much time and the support is first class and extremely quick. You will NOT be disappointed! Thanks the W3 Custom Order Status team :) Best regards, Richard

This is the app I have been searching for our stores. It has been challenging to stay in touch with customers throughout the ordering process. WIth custom orders, they can take a bit of time and want to be able to communicate with them throughout the process, but also allow our employees to look up where they are at in the process when a customer calls. Also, want to give the customer the chance to look up the status of their order, and this app provides that too. It is working well for us!