Reviews for Utterbond Subscriptions App

Please note that I have updated my review a few times. The only thing holding back this review from a 5-star status is the lack of a fully functional analytics or reporting dash. I spend a minimum of one hour per day making my own reports, and the comprehensive monthly report takes me about 5 hours. Additionally, there continue to be support issues with regard to certain payment methods; it would be best if the system limited guests to only use payment types that are 100% supported - but it is unclear which those are. Overall, though, a good app and a good support team - they just need to focus on the issues that are holding it back from being perfect. ********************************************************* After vetting many options, this was the only one with the flexibility to handle the complex set of requirements that we have. In addition to one of the most complete out-of-the-box solutions, they are very helpful with custom development if you sign up for the highest priced plan. Customer support has been consistently available, friendly and understanding of the special needs we have for our business. ***One thing that we would make anyone aware of before moving forward is that Apple Pay and Google Pay are not super friendly with subscription programs; this is not specific to this app - it is an issue with how Apple and Google handle the account and payment verifications. If you have Apple and Google pay on your site and use any subscription app at all, you'll find it almost impossible to collect the recurring payments. Our advise is to simply disable Apple Pay and Google Pay if you have subscription products, regardless of which app you select. Additionally, Paypal Express is hit or miss; it isn't the fault of the app, it's due to a limitation with the Paypal permissions and requires the individual users to allow for recurring payments on their end. I mention this, because we were immediately frustrated when we say many recurring payments start to fail - and of course we came to Utterbond to resolve the problem. But in the end, it wasn't their fault. There are many parties involved here and they aren't all on the same page and probably never will be, so keep things simple and don't add too many payment options if you want the highest rate of success on the recurring billings.*** Thank you!

Paresh was amazing - he answered all my questions, was very patient and delivered a great result. Thank you Paresh!

App performs well. The customer service is fast and helpful.

Great support response for helping us set up the app. Simple and intuitive it seems to offer everything we need for our subscriptions and build a box. We already had one subscription come in a few hours after launching it. WOuld recommend as great value.

Fantastic services fixing a few minor issues whilst setting up. So far the app provides all we need for Subscribe and Save and we will know more in the future.

I tried 3 other apps before I finally found this one. It's the only one of it's kind. I needed a way for customers to both build their own mix and match bundle AND be able to subscribe to that bundle. This was perfect for it. Great support for CSS customization as well.

App is great, well priced. Works flawlessly and the support is amazing

I wanted to take a moment to express my gratitude for the outstanding experience I've had with Native Subscriptions on Shopify. Your app has truly exceeded my expectations, and I am thoroughly impressed with its functionality and performance. I appreciate the extensive range of features you offers. It has not only streamlined my processes but has also added significant value to my Shopify store. The user interface is incredibly user-friendly, making it easy for even those with limited technical knowledge to navigate and utilize the app effectively. The support team has been exceptional in addressing any queries or concerns promptly. Their responsiveness has made my journey with [App Name] even more enjoyable.

Great app, easy to understand how to set everything up. If you need help with setting it up, they have great staff that will handle the problem easily!

Upto the mark. This app everything which is required to have subscriptions on your store. We actually required some customisation to widget on Product Page, their support team really helped. We got all support required from their support and development team.

So far I am giving this app 5 star. I have not officially used it yet, but the customer service/support team was awesome with helping me setup the app for a subscription box service I wanted to start. Every question answered every thing I needed granted.

i have really enjoyed working with company.

I am extremely impressed by the quality and determination of the support of Native Subscription.

Great app, works straight away. The customer support is second to none. Really good experience here!

Amazing, amazing customer service, great features!

Amazing complete but simple-to-use app. Does everything I need with the ability to customise for my unique needs. They team (Jigs) is super helpful and they made some tweaks to the code in minutes for me. Highly recommend.

They were able to fix our issues very quickly and effectively and helped us with all three of our sites.

Customer service is amazing and help with the installation process. Now everything is working so is time to see how the app works :)

Útil para programas de suscripción. La atención es rápida y certera. si tienes algún problema te lo solucionan.

We are new to this app and had a little difficulty with the setup. We reached out to customer support and was able to chat with Jigs P - he was very helpful and responded quickly with a resolution. This app will be very helpful to our store.

I have just download this app, and I will say the support has been 100%. I am very please so far and I can not recommend enough.

Great support! I had a small issue, and the team was happy to help me out. Nice, clean app and easy to use.

Love this subscription app! It was easy to use and the one minor question I had was answered very quickly and resolved by Jigs in their support group. I previously used a different app which was much more complicated. This has been a tremendous asset to my shop and I love it.

WOW, instant email reply on Sunday night! Great service even when I use the free plan! I would recommend it!

Highly recommended! Seamless and simple, but has everything you need to offer your customers a subscription service.