Reviews for Utterbond Subscriptions App

They were able to fix our issues very quickly and effectively and helped us with all three of our sites.

Customer service is amazing and help with the installation process. Now everything is working so is time to see how the app works :)

Útil para programas de suscripción. La atención es rápida y certera. si tienes algún problema te lo solucionan.

We are new to this app and had a little difficulty with the setup. We reached out to customer support and was able to chat with Jigs P - he was very helpful and responded quickly with a resolution. This app will be very helpful to our store.

I have just download this app, and I will say the support has been 100%. I am very please so far and I can not recommend enough.

Great support! I had a small issue, and the team was happy to help me out. Nice, clean app and easy to use.

Love this subscription app! It was easy to use and the one minor question I had was answered very quickly and resolved by Jigs in their support group. I previously used a different app which was much more complicated. This has been a tremendous asset to my shop and I love it.

WOW, instant email reply on Sunday night! Great service even when I use the free plan! I would recommend it!

Highly recommended! Seamless and simple, but has everything you need to offer your customers a subscription service.

Very responsive but also effective customer service support. Sorted out any issues we have faced. i would highly reccommend this app for your subscription programme.

Integration of the app has not been straight forward but the support team from Native have been very responsive in troubleshooting any issue we've faced. So far so good. Highly recommend.

The support team are truly amazing. Quick and correct answers every time! This is definitely a subscription app that I would recommend.

MUCH BETTER THAN THE COMPETITORS and the support team area amazing. Very quick and efficient. Couldn't be happier with the price and everything

This app works well for our subscription programs. We have monthly, bi-monthly and quarterly programs and this app allows us to automatically execute the subscriptions of our products regularly.

Update 11/9/22: Trying unsuccessfully to use this by having one variant of a product be a subscription, and another variant not. It's never worked properly. Still experiencing the problem of our time zones and having to wait 24 hours for a response, only to send a reply and wait another 24 hours. This exact issue is also a problem for another Shopify store I have, and when trying to fix that issue their team couldn't figure out how to get in as a collaborator to give support. After their "fix" a couple of days ago, all looked good on the front end (finally), but when customers started buying the subscription it took their orders but failed to create a subscription plan for them nor retain their payment info. So now I have to track them all down and figure out some kind of workaround. And this is all on the paid version of this app. Update: Cautiously raising my review to 4 after support has finally actually read my detailed issue carefully and fixed the malfunctioning code. When this app works, it is exactly what I need, especially because it is one of the only subscription apps that allows the customer to check out natively within Shopify. I am crossing my fingers it continues to work from now on, and in a couple of months if things have remained issue free I will update to 5 stars. Previous: This app is having a major code glitch through a huge subscription product launch. Support doesn't read my notes carefully and sends responses that don't address the issue. The time difference means waiting 24 hours for a ticket response. The offer of a support call only offers me appointments in the dead middle of the night for my time zone. I am beyond frustrated, and wasting hours of my (and staff) time for the last two days of this launch because we have to babysit the plan, which keeps changing its own settings everytime it is purchased, causing it to malfunction.

Incredible support, fast response (10-15 minutes), quick and quality resolutions to implementation/theme styling and migration of active subscriptions.

Sservice has been responsive and helpful so far. I haven't had the app on my site for long, but so far its doing everything I am asking it to.

Easy to set up and help is quick when required. We are doing SAAS not boxed subscriptions but can still make it work.

Native has been super easy to use so far. There are a ton of customization options and it's all very self-explanatory. However, my main takeaway is how great the support team is and how they are always available for help. I've installed several new lines of code thanks to the support team.

I installed the app and was easy to set up and I'm not a tech-minded chap. I've just had come help on chat which was also great. The true value for me is good fast support which is what I received - bravo Native Team, thank you.

The subscriptions work great but even greater is the support team to help you make sure the app works with your theme.

We've began to use Native Subscriptions to offer our products in a new and modern way. Our goal is to make it easier on our customers and ourselves. So far so good! We are looking forward to continuing to develop our services with this app and use it to the full potential.

They respond very quickly and always respond kindly. The app helps our service grow fast. I recommend it to everyone.

In my opinion this is the subscriptions app of choice, simple to set up and excellent support. So far i see no reason to look elsewhere.

App is buggy and support is unreliable. We've run into frequent issues, such as the app skipping months of a subscription randomly and lack of functionality limiting us from editing subscriptions that are paid in advance. I've sent in support tickets but haven't received any help. 5/24/22 Update — The app developer reached out and asked me to remove my 2 star review, but still hasn't helped with my issues. The monthly subscription that was previously skipping entire months is now charging the customer for a full year, each month.