Reviews for UpCharge Fees Addons Surcharge

We use this to add extra shipping fees for split shipments (we have a lot of pre-orders mixed with in-stock items). It works great, and we've been super impressed with their customer service. They helped fix some things on our cart so the app would work better and did a fantastic job!

Great App, works perfectly. Lots of setting options to suit your needs. Top support if help needed.

The app is easy to work with and the costumer support is on point, they basically did everything we asked for

Love this app! Perfect for our Cart Fees. Customer service and support is top notch and amazing! Thank you for a great app!

Update: Support has been very helpful and has investigated into why it was malfunctioning and added a fix. I will continue to monitor, but it seems like the problem has been solved. We would love this app to work perfectly. Have it all set up correctly, but it will all of a sudden not work for some orders. We reached out and they are going to take a deeper dive into why it might not be working.

Support is excellent and highly responsive, but truly the app is a bit quirky. If you use a hidden fee that is % based, your customers may see an extremely high amount of products in their cart, which I think will really hurt conversions.

No one is helping me. I have sent two emails. The app is activated but the shopping cart shows nothing. The app does not do anything. Be aware of scam.

Great app with a really good backend and options for fees. We are using it for bottle fees in Germany. The support team is quick and helped with the requests I had. Thank you so much. Keep on the great work :-)

The service for this app is outstanding. We had an issue with how the charge was being displayed to the customer and within a day they had it fixed and looking just how we wanted it to.

These stars are for Angie & Valentin. Good customer service! Got help troubleshooting a problem within minutes of my request.

This app is one of a kind in Shopify App Store, Very useful when trying to describe and add fees for your products and cart. I have had a bug when adding a new percentage fee to my theme, I hope they solve it before my test period ends. That way I can be 100% sure to keep the subscription.

Playa Bike Repair

2022-07-28

United States

The app seems to be useful only for flat fees. For fees of a percentage, it's straight up mayhem. They create a product that is $0.01 and apply x number of them depending on the total cost in the cart. So if the total charge is $200, and you want to charge a 3% fee, that's $6 ... So it adds 600 of these 'fee products' charging 1 cent to your cart, so the customer's cart says 601 items in the cart. That's going to freak out some of my customers for sure, no thank you.

From implementation to ongoing support, we couldn't be happier with the Order Surcharge & Product Fees app and the Mageworx team. Great product and partner!

Great app and cheap. Works perfect for what I needed and the support is on it! Super happy with this app and the team!

UPDATE: working with customer service they were able to help me with my issue super quick which is dope, so I am happy now. Careful if you get Angie as a rep though she's got a bit of sass and will talk down to you, but other than that, it's good. ORIGINAL: Be careful, this app could stop your add to cart button from working. Support cannot even figure out why, so I'm literally sitting here losing sales.

Application utile et fonctionnelle. Mais surtout, excellent support, rapide et efficace (ajustements réalisés en 30 minutes). Merci !

I used this app to implement a percentage surcharge fee to my store. The app worked perfectly and is very easy to set up. The customer service is great, friendly, fast, and very helpful.

Great app, responsive support. Only issue is that it wasn't clear this would not work for adding brokerage, tariff & customs fee as % of cart total. I was hoping to use this to add our prepaid customs and tariff costs, as we export to USA from Canada and we prepay all of the extra costs involved with crossing border. It does calculate the fee but I expected the fee could be shown as a line item after subtotal, or at least as last item in the cart. Instead it's simply mixed in with cart items. So in conclusion, only useful for 'Optional' fees such as add a service, custom add-on, insurance etc...

Wilderdog

2022-03-01

United States

I thought this app would help me add a processing fee for specific items going to specific countries. Apparently testing for specific countries is impossible. The app is not working like I need it to and support is very unhelpful.

This app is amazing! BUT we cant use it as it is not set up for Australian States! PLEASE can you do a upgrade on it!

We utilize this App to add an order processing fee on all of our orders. Any time we have an issue with the processing fee we reach out to Mageworx. They are always quick to respond and are very timely in helping out with any issues that may be happening. The issues we mainly had were proper installation/implementation into our website. They made it quick and painless with all the help they provide.

Update: Same fast and efficient service to reinstall the app when we updated our theme to Shopify 2.0. Used the offered free installation service which was completed within a day. Communication and resolution of a couple of issues was excellent. This combined with very helpful answers to my questions makes this easy to recommend.

I had some problems on the checkout page. The helpful and friendly team quickly helped me solve the problem. Many thanks for that! Your product is simply versatile and good.

Nearly 20 orders did not have fees attached before checkout and it cost us hundreds of dollars out of our own pocket in costs that we cannot pass along to our high-profile client. Development support provided an explanation that doesn't align with our testing and apologized for "possible inconvenience" regarding transactions that had already been completed.

Great app with amazing customer support. Their entire support team is on top of everything and very fast to respond! This app allows us to create a required weight adjustment surcharge. Being a cheese shop we hand cut all our cheeses/meats to order so it's very important to us to have this. Shopify doesn't allow you to add surcharges or markup so this app makes it happen. I spoke to a few different people and everyone has been super nice and helped with getting us all setup! Thank you again and keep up the good work!