Reviews for UpCart—Cart Drawer Cart Upsell

thanks!!!!!!jordan!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!thanku!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We've only been using the cart + free shipping trigger (no upsell yet), and this is working flawlessly. I Have to say I was a bit worried by load time for such an app (we've had bad experiences with 3rd party currency rate apps in the past), but it's been great so far. Some "finishing" features were missing (rounding of values, dynamic display of currency symbol in the "free shipping" trigger section), and we were in touch with Pierre from support who ended up doing a great job for us. Hope those feature requests will make it to the public documentation, or simply be added to the next release :) Best, Hugo

Little Seed Farm

2023-12-20

United States

UpCart has performed well for our store, far exceeding its cost, and we've also had excellent interactions with their customer support team. I hope they continue to grow and improve the app's capabilities and integrations as we plan on keeping it for a long time!

the app works great, but their app conflicted with our theme, and there's a small bug that their developers need to fix in our theme, and it's been 1.5 months now that we're waiting for them to even log in to our store to fix it, after pinging them multiple times they still say that "our problem is on their todo list", but looks like their todo list is 5-year long by this point. i don't want to image what would've happen if this would be a big store that drives massive traffic and they would delay to fix a bug for them for over a month. how stupid is that? where are your developers? sleeping? shut down your app if you have zero developers.

very good help by patti!

I had a problem in my website about the cart... I tried so many apps no one could help me, finally I install UpCart app and they help me... cart page is 100% working for now.... the best app you can install it, for sure!

Great App but the most important is the support. They help to customize everything. 5 Stars + Thanks

This app does what it is supposed to do with little to no fuss. One of the best things about this app is the devs are always available and ready to help out and try to apply any changes you need - customer service at this level is rare these days.

I have reached out 2x to get help. This app is a great idea but does not work right. It caused major issues on Black Friday. It gave customer products they did no earn as they did not meet the threshold. I also have turned it off because the free item sale was done and then a few more items came through when the app was not active again. This is a pain and not support to respond yet.

Amazing support. So friendly and very helpful. Happy with the app so far and has been very easy to integrate.

You get a very fast support thanks to pattie to fix my cart

Great customer service, very sleek cart design and the pricing system beats every other option. Very good

Top App, perfect support. Generate big plus with the app.

Selbst Sonntags um Mitternacht erhält man ausführlichen und hilfreichen Support, die App ist übersichtlich und benutzerfreundlich, sehr zu empfehlen.

Mark was super helpful in fixing my cart setup by fixing it via coding. Very supportive and kind customer service. I am thankful!

This app has many restrictions that aren't told you to you upfront until you discover them yourself and ask the support team (to which their answers are simply, "our app doesn't have control over it"). Free rewards cannot be restricted on cart pages (only sliding cart), and even though I need the order tag to be free of tags, upcart just dominates that space affecting my normal business processes. When asked their response is, "we need that space too". I've only been using this app for a week or so, and not only are the restrictions affecting my processes (customers are literally adding dozens of free rewards with no restrictions), but upcart has been no help in trying to find a solution.

Would recommend. Had some technical issues with the way my cart looked but their representative was extremely helpful and fixed everything for me.

Nice product, flexible and well thought out :-), and the service is A1.

Mark was very helpful and the app is amazing

Great app and excellent customer service! UpCart definitely helped us increase our AOV and conversion!

nice experience with the app and the support is very reactive. i'm very satisfied

Surprisingly fast and accurate support from Patti of UpCart. The answer to my question was simple to understand and helped my sort out the discount hierarchy. Well done UpCart.

Stunning cart design that is dysfunctional and dropped my conversion rate significantly. I installed this app for its main function, the discount codes. This function does not work properly, discount codes were not claimed properly or not working at all. I contacted support twice but it's been about a week and this issue has not been resolved yet as of the date I uninstalled the app (they said it's not just in my shop by the way, you would assume an issue like this would be resolved swiftly then). Wasted time in the busiest time of the year in November crashing my conversion rate because of this app, and paid for it to not do its main job (the discount codes) that is meant to do. Not sure what all those other 5-star reviews are for.

perfect support and best app :)

Great support. App is now working perfect with our theme.