Reviews for Trendsi: Fashion Dropshipping

I recently reached out to Trendsi support to inquire about the private label branding process for while label vendors. Joel was kind, respectful, and prompt in assisting me in what I needed to do to get the process started.

I have enjoyed using this user friendly app it has made my life and business run smoothly!! Most of all the support is very helpful with every purchase or order. I would like to thank Gretle at Trendsi support she literally replied to my support email within minutes and was so very helpful. This is a dropshipping service I will intend to use for my business for years to come. You should too. I would like to mention Mary from the support team who was and is always going the extra mile to help and assist you.

I am new to Trendsi and Joel from Customer Service answered all of my questions. He was super in helping me understand how Trendsi works for Boutique owners. He was polite and patient with all of my questions, and I feel tons more comfortable with Trendsi.

Customer Support is swift and prompt! Thank you so much Jules for assisting me in a change to my account with ease =)

Had a small hiccup today with inventory not syncing (which was probably user error). Wasn't expecting much when I used the chat assistant, but once I got through the automated answers, the representative, Angelo, was a huge help. He knew exactly what was wrong and we were able to resolve the problem in a few clicks. Thanks Angelo!

Mary was so helpfully! Walked through everything and answered all my questions!

We have been with Trendsi for 2 years and haven't had any problems, quality has been good, which has given us great reviews on TrustPilot. Customer service has been great and Representative Czar has very helpful with a pre-order I had during Spring Festival/Lunar New Year. I know everyone's experience is different. However, so far, we've been happy with our relationship with Trendsi.

Angelo was very helpful though it ended up being a Shopify issue more than a Trendsi issue. I was able to get it resolved.

Thank you Chette for helping me today... fast customer service. Awesome app. Can't wait to upload all their products to my store. Well done.

Allan was able to assist me quickly! He was very straight to the point.

ok i'm new to my online store. our coach Corrina jus said we need to get familiar with our dropshipper, mine is Trendsi. well i was jus with customer support "Allen" and he jus walked me through everything to be expected and all in under an hour. he was great, shopify is great, and Corrina is great. thanks all; im loving this deda'scloset&things.shop

I love their Chat feature! Jules is great! She helped me quick with a question and even with some screenshots to show me exactly where to find something!

I recently started ramping up my women's e-commerce site, Lauxiva, and have had a few issues which I have had to try and contact the company I use to source my products from. Most of them have been less than desirable, but when a customer emailed me saying he had gotten the wrong size and it needed to be changed, I was concerned it would be a huge hassle to get it changed. HOWEVER, when I pulled up the customer support chat and got connect to Raymart, he was astronomically helpful and got the size of my customer's order in literally a matter of minutes!! I was, honestly, blown away by how GREAT their customer service was, especially as compared to some other companies I've worked with trying to get things resolved! Thanks Raymart and Trendsi, i will definitely be adding more products to my store from Trendsi!

I received help today from Harold. I gave him a list of order numbers and he was able to pinpoint and answer all of my questions. It only took a few minutes for him to put me at ease about my concerns. Great company. Great service. The shipping is a little longer since some are overseas, but all in all, the quality of everything is top notch.

I was facing an issue with connecting my Shopify store to Trendsi. I contacted the support team & they were quick to respond & helped me resolved this issue. Anya was very helpful, she helped setup my store & guided me through, until I had successfully connected my store to Trendsi.

I will say Joel in Customer Service Chat was Amazing! He was super helpful with all of my 500 questions and walked me through how to get my TikTok set up and also how to get my shopify shipping updated. He was amazing and stayed with me the entire time with no long waits between!

Angelo and Jules provided exceptional support when I encountered issues with my shop. His expertise and willingness to assist were invaluable in resolving the problem swiftly and effectively. His professionalism and patience made the entire process seamless. I greatly appreciate Angelo's dedication to ensuring customer satisfaction. Thank you for the outstanding assistance

good support, responds within a few minutes. there is always someone who will help you step by step if you don't know something. ~Mary/trendsi)

So many complaints. Using this vendor for dropshipping has been a complete headache from day one and I haven't officially launched but Trendsi has proven not to be able to handle large order quantities. There is no merchant support at all for shipping, delays, refunds, credits, nothing. They don't notify you when part of the order didn't ship. If you don't check each order one by one then prepare to get a large amount of emails from upset customers asking "where is the rest of my order?" I don't even have 100 orders and have had to process 5-6 refunds and offer credits and coupons because Trendsi has lost packages or simply not shipped out product. This vendor is a liability to building a successful brand and now I'm trying to source all products in my store elsewhere. I'm losing money using Trendsi and they are not a trusty source for dropshipping. BEWARE

Raymart was helpful in solving my issue with Trendsi connecting to Shopify!

Trendsi customer support is AMAZING! Chette helped me with an order today. She was helpful, kind, and quickly gave me the information I needed for an order. I have been super happy with the service I have received from customer support.

Angelo, great service!

I had issues with my website and adding items to my store but thanks to Angelo he was right on top of it and helped me get it situated right away. He was on top of it instantly and got everything working for me and timely manner!

I like the diverse selection at Trendsi, catering to various body types. However, it’s worth noting that the drop ship prices are almost double the wholesale prices, which impacts profit margins. While learning to manage my Shopify store, I received limited guidance from Trendsi, requiring a steep learning curve. I believe more support would be invaluable. It’s my suggestion that the items could be more competitively priced, and the white label opportunity should be accessible to a broader audience. Overall, a promising platform with room for improvement in pricing and support.

very helpful and easy interface quality products responsible representative Lorie guide me in very nice way