Reviews for Transcy: AI Language Translate

The service is amazing. Even if you go for the free plan, the attention to the customer is first class. Inside this plan there are also many options to customize the translations, being able to translate an unlimited amount of characters.

It was very kind and quick to respond, which was helpful! Very good app and staff!! Thanks to that, it seems that we can create a sales channel overseas.

Updated review: After the documentation of the issues during setup and soon after. Grace has really gone above and beyond to help us with our translation. We had to get a developer to implement the checkout but Grace was able to help us in other regards, it hasn't been a smooth road by any means but Grace is a huge asset to her company. One of the most frustrating experiences with any app support that I've ever experienced. Multiple issues upon installation - including checkout translation not working. Support fixed this but then had an issue with product filter and search app not being translated and then an issue with mobile users being stuck in a 404 loop resulting in our website being unusable. These issues were eventually fixed but now checkout is not being translated again and now their support says they can't fix it. Extremely frustrating

downloaded the app and had some questions but they have great customer service, also works perfectly with what I need

Great support and follow up by Jane. The app interface is easy navigate and set up Overall experiences is Great

The app works quite well so far. The reason for the very bad rating, however, is that the Transcy team accessed our shop and changed our root domain on their own. This caused a lot of damage in both an SEO and sales context and in the following discussions there was no sign of goodwill. The support team also referred me to a member of staff who then sent me some tutorials that had absolutely nothing to do with our problem. All in all, a really terrible service experience.

First of all they say that you can use them free for 14 days, this is not true! I installed and uninstalled the app the same day on Oct 7, today on Oct 13, 9,90 USD is charged on my credit card, how is this possible?! I installed the app and needed some help with the translation, so I gave Andy, a person of their support team acces to my shop. He was "working" in my shop I think for about an hour and the only thing he did was make things worse. I wanted to translate the default of my shop from English to Netherlands but Shopify doesn't translate all of the data automatically. So I myself still needed to translate the default shop on 17 places. After he worked in it, he made it worse and now I have to translate the shop in more than 200 places instead of 17!! So I immediately deleted the app again, still they charged me money! I would like to receive a return of my payment.

Die App läuft gut und stabil. Wir hatten ein technisches Problem und der Support hat herrvorragend geantwortet und das Problem gelöst (vielen Dank an das Team für die Unterstützung). Ich empfehle die Transcy-App sofort weiter!

good app, good app, good app, good app, good app, good app, good app, good app, good app, good app,

I like how simple it is to auto translate all my pages and that the updates are instant. I like how the support team is so quick to assist. It would be nice if the app allowed for a "find and replace" function, so that certain words or phrases could be replaced manually more easily. It would also be nice to know how to change words in the browser tab, and other harder to find places like this. But, the support team did it for me, so no worries :)

Muito bom não sei mais que dizer ainda estou a experimentar. Desde já agradeço pela atenção dispensada e esclarecer as minhas dúvidas.

Great and fast customer service! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Very good, the problem is solved quickly. I will give priority to similar products. In short, it is my first choice

Best app ever used, great translation and very good support. My customers are very satisfied and the experience increases are great

Really great and simple app. The help from support is excellent and fast :) I will recomd this translation app.

Easy to use and a really helpful app. Plus the client service is great! They helped me with a custom change really quickly.

so far, language translate- transcy really match my expectations, easily managable and customizable , would definitely recommend

per ora il test a una lingua sembra che funzioni bene quindi se lo store funziona sicuramente amplierò le lingue per ampliare le vendite ora sono in fase di test e sembra che traduca tutti i testi automaticamente grazie ;-)

I still have to see how it works after a few months but the service is superb. they installed it for me so I could use it within a half hour

terrible, Please avoid. very bad experience with this app I use a free plan which have only one language free i use it and translate my store and spend so much time to edit it after one week they need me to change plan < why > and i can't use the language any more my store keep loading and loading not working good . just deleted

I had problems with the application and I contacted support and they immediately responded and solved the problem. Now the application works correctly. Thanks Jennifer.

Seems like a very solid solution. The free version is actually useful and if you ever decide to take it to the next level, they provide all functions for it. Greatly recommended!

Support has been responsive. Still waiting for the website to be fully translated in order to give my complete feedback

I used the app for automatic currency switching and it's working great. This next part is just to fill in the last characters

One of the good apps, but not for Arabic ,I faced some problems in arabic translation like duplicating the words and prices , the support team were so great and helped me alot to solve some of the problems i had but eventually i deleted the app to get rid of the problems that can not be solved.