Reviews for Trackr Order Tracking, Tracker

Ok app but it is sincerely lacking in the support that you can get from them. I have written them over 6 times and asked them to place a text in the center right above the tracking window. They have placed the text there but it looks horrible since it isn't centered and doesn't have any margin or padding from the sides of the window. I have asked them repeatedly to fix it but I have not heard anything back and the issue is still there. This app is good when it works but as it doesn't do that for us I'm forced to give them 1/5

Great application!! Easy to use and customize. Dropshipping friendly app. You can always ask the support if there are tracking numbers that are not yet registered to the app. As with dropshipping stores, suppliers use different couriers. Kudos to the support team. Thank you for your immediate help always!

This app is great, and the support team helped me customize the appearance on my store to look very on-brand. No need to select carriers like some other tracking apps, and the annual plan is a great value. The one thing this app doesn't do that I wish it did is provide an estimated delivery date, even if it was just based on the history of other packages Trackr has logged. My customers are always asking for an ETA, and this app doesn't currently provide that. Update Jan 17, 2022: The Trackr team has added an estimated arrival date section to the app, and I'm changing my review to 5 stars!

Magic application, exactly what I was looking for. It's functional, allows you to hide dropshipping information manually and most importantly stays beautiful and uniform to your site, whether on mobile or PC. The support is very responsive and fixes layout issues quickly on demand.

Works well, Excellent and fast support from Donatas www.Satin-Boutique.com [home of finest made to order Satin Bedding and more]

Excellente application ! Très intuitive et facile d'utilisation. Le support client est vraiment à l'écoute et très réactif. De plus, le suivi des commandes est bien détaillé et clair. Je recommande cette application, au top !

i highly recommanded , this app hel me a lot for costomers request about his items AAAAAAAAAAAAA AAAAAAAAAAAAA A

I used the app to help my customers track their items. Thought it was a good feature to have however it was not really used. One thing I dislike is how complicated it is to cancel the subscription. There is no button or even a section on how to cancel even in the FAQ's. I think it a very big oversight on the developers behalf to not have the option to cancel subscription with ease. hence the two stars

The app is excellent and its performance is amazing, but their Support and Developers Team is still better. They not just fixed an issue for us, they improved their app for us. Never found so efficient and dedicated professionals.

This is a great app with easy-to-use features for my customers. The support from the app developers is on point. They were so diligent in communications and follow-up.

I have just signed up for the yearly plan but am in trial stage. The App was set up quickly even though I found the dashboard a bit cumbersome. After chatting with support by email I have discovered there is no management dashboard where I can see all orders and their status. This is a real issue for me and I can bot believe that a paid app does not have this. I am not sure how the app will work and how customers will get their notifications etc. I might have to uninstal but will see how it goes for now

Application que je conseil vivement, simple et intuitive loin des chichis de certaines applications qui au final ne servent à rien. Support très réactif j ai eu des problèmes mineures qui ont été réglés à chaque fois en moins de 30 mins.

Useful tracking app, very responsive and helpful support. Had some questions with carriers matching, issue was solved the same day. Possibility to show products on tracking page. Thanks a lot!

Very good app for providing shipment information for our customers, including email notifications about updated status. All needed couriers supported, have features for drop shippers. Strongly recommend.

Bonjour, J'ai reçu mon colis en avance, ce qui en soit est une bonne nouvelle mais le hic c'est que sur votre application, mon colis est encore en cours de transit du coup, je n'ai pas reçu le mail de validation comme quoi mon colis est bien arrivé... je souhaiterais avoir une explication de votre part merci.

This wasn't exactly what we were looking for. So we deleted the app. After a few days, Eoscity refunded the $48 annual subscription.

Good app, it works pretty well and do what we ask for it. Very useful when you do dropshipping and you don't want your customer see where the product come from. Support very reactive, when you have a tracking problem they will resolve it in 24h.

The application is really well done. I want to report that I had a need and the development team helped me in no time. good guys

Muy bien aplicación. La atención al cliente es magnífica. Nos han solucionado todas las incidencias con inmediatez. Muchas gracias!!!!

Great app and customer service. Not only it provides options for custom css, their team also helped me with custom edits. - 6 stars

Application simple d'utilisation et claire pour nos clients. Le service client au top ! Aimable, pédagogue et efficace Merci la team !

Je mets 5 Etoiles, car tout simplement, c'est une SUPERBE Application ! Très Professionnelle pour le Suivi du Colis du Client, les Notifications de mises à jour du Cheminement de la Commande sont d'ailleurs envoyées (si on le souhaite) automatiquement au Client dans sa Boite Mail. Franchement je n'ai pas trouvé meilleure Application que celle-ci. En plus elle est vraiment simple à utiliser ! Aussi, leur Equipe est vraiment réactive et polie ! Ils répondent absolument à toutes vos questions et dans les plus courts délais. D'ailleurs, je ne comprends pas trop les Notes avec 1 Etoile seulement... ? En tous les cas personnellement, JE RECOMMANDE VIVEMENT ET SANS HESITATION cette Application ! Sans compter aussi le très bon Rapport Qualité-Prix !!!

A bunch of my customers' orders tracking information is inaccurate or unavailable for no reason at all! USPS is the carrier for all the packages so Trackr randomly chooses which packages not to show accurate tracking info for. Please reach out to me to resolve this issue! Very frustrating!

très bon rapport qualité prix, j'ai eu un petit soucis d'affichage et un développeur est rapidement venue réparer le problème (gratuitement bien sur) en 2 jours je n'avais plus aucun problèmes et le service clients répond très rapidement.

This is way too expensive if you have a plenty of customers, I don't recommend. There's a lot of free tracking apps. Wish this developer consider about the pricing again.