2025-01-25
Bad Experience with the app, in a week it crashed 2 times, none of the app reps informed me so we were running without a pixel... this is NOT cool. the app initially looked very promising due to the multiple pixels etc, However they must work on their STABILITY and actually inform store owner & tell them what to do when the app crashes (i had to go to event manager and then understand that for 2 days the app isn't sending any server events...) We sincerely apologize for your recent bad experience, the recent outages were due to Los Angeles wildfires severing a core network cable to our main Quadranet server facility that houses our largest server, which powers Trackify - and that is why this outage has lasted so long.
Drich
rorielle-store
Sicko Monster
Chalk Gazelle Boutique
Sua Maestà Sicilia
NIRALONA
LibJoy
oz supplyz
Splnd
Zanaro
HerEssence
Crafts and Faith
Colanero Milano
OCATI
OneMoreCandy
Zapito
Cevery
2025-01-16
it's a good application and the support is very effective. thank you. I recommend. Hello friends AKTOPAS, Thank you for leaving us a review! We are delighted to know that our application has met your expectations and that our fantastic support team was able to assist you effectively.
2025-01-04
I had an emergency and the Trackify support guy was of great help Hi Drich, Thank you for your feedback! We’re glad our support team was able to assist you during your emergency. Thanks for trusting Trackify!
2024-12-31
Thanks to Tanmay, he assisted on checking if everything was setup in a correct way. and until now everything seems smooth process and I'm just starting to use Trackify which seems to be really good app on server side tracking. Thanks Tanmay. Hi rorielle-store, Thank you for sharing your experience! We’re glad Tanmay could assist in ensuring everything was set up correctly. It’s great to hear your initial experience with Trackify has been smooth. Thanks for choosing our app!
2024-12-30
Quick respond and very supportive Hi Sicko Monster, Thank you for your kind words! We’re glad to hear our team provided quick and supportive assistance. Thanks for trusting Trackify!
2024-12-27
10/10 Customer Service I had an exceptional experience with Trackify. The team went above and beyond to ensure everything was resolved seamlessly. Their attention to detail, responsiveness, and willingness to assist made the entire process smooth. Can’t wait for the pixels to start kicking in! Highly recommend! Hi Chalk Gazelle Boutique, Thank you for sharing your experience! We’re glad to hear that our team ensured everything was resolved seamlessly. Thanks for trusting Trackify and for your recommendation!
2024-12-23
Il supporto è efficiente e veloce nel rispondere. Vedremo nelle prossime settimane se effettivamente questa app è un valore aggiunto o meno. Grazie Tanmay! Ciao Sua Maestà Sicilia, Grazie per il tuo feedback! Siamo felici che tu abbia trovato il nostro supporto efficiente e veloce. Siamo sicuri che la nostra app sarà un valore aggiunto per il tuo business, e non vediamo l’ora di sapere come ti troverai nelle prossime settimane. Grazie per aver scelto la nostra app!
2024-12-05
We are using Trackify since a few years and recently ran in to an issue with our general tracking setup. Tanmay was super responsive and helped to take the steps to resolve. Thank you! Hii Junelli, Thank you for being a long-time user of Trackify and for sharing your experience! We're glad to hear that Tanmay was super responsive and helped resolve the issue with your tracking setup. We truly appreciate your trust and support over the years. Thank you!
2024-12-04
Tanmay, er war sehr hilfsbereit und die Zusammenarbeit war sehr erfolgreich. Hallo NIRALONA, Vielen Dank für Ihr Feedback! Es freut uns sehr zu hören, dass Tanmay Ihnen so hilfsbereit zur Seite stand und die Zusammenarbeit ein voller Erfolg war. Vielen Dank, dass Sie unserer App vertrauen!
2024-12-04
Excellent support service and troubleshooting skills. Tanmay, thank you very very much for your help! We struggled since february to set everything right with the pixel. With this application and with Tanmay’s help we did solve everything in a few hours! Hi Lulushop, Thank you so much for your wonderful feedback! We're thrilled to hear that Tanmay was able to provide excellent support and help you resolve the pixel issues that you've been struggling with. We’re so glad our app and team could make a difference for you in just a few hours. Thank you for trusting us!
2024-12-03
Super application, merci pour l'aide éclair de Tanmay, super efficace et sympathique pour aider et mettre en place l'application pour en tirer le meilleur. Je recommande cette application. Bonjour LibJoy, Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que Tanmay a pu vous fournir une aide rapide, efficace et sympathique pour mettre en place l'application et en maximiser l'utilisation. Merci de nous faire confiance et pour votre recommandation !
2024-11-22
Tanmay has been so patient and very kind to jump on calls with me late at night and early morning, ive had some issues with my pixel not firing (not their fault) issues with Fb, It wasnt his job to help me but he went above and beyond to help. Tanmay you are the man!!! Thank you so much i would recommend you to anyone. thanks guys Hi oz supplyz, Thank you for your feedback! We’re thrilled to hear about the exceptional support Tanmay provided, going above and beyond to assist you even outside regular hours. Your recommendation means a lot to us! We appreciate your support!
2024-11-22
Veramente bravi! ottimo servizio, preparati e in poco tempo mi ha risolto il problema l'oeratore si chiamava Tanmay veramente esperto! Ciao MOLINARI GIOIELLI, Grazie per il tuo feedback! Siamo felici di sapere che Tanmay è stato in grado di risolvere rapidamente il tuo problema con il suo supporto esperto. Apprezziamo molto il tuo supporto!
2024-11-19
I was facing some issues with my tracking and thanks to Tanmay he helped me fix the issue right away. Hi Splnd, Thank you for sharing your experience! We're thrilled to hear that Tanmay was able to resolve your tracking issue promptly. We appreciate your support!
2024-11-13
Tanmay, Thank you for your help ! Hi Zanaro, Thank you for your feedback! We're so glad to hear that Tanmay was able to assist you. We appreciate your kind words and are happy to know you're satisfied with the support! Thank you for choosing us!
2024-11-13
Very helpful customer support! Thank you, Tanmay. Above and beyond :) Hi Aurora Heat, Thank you for your feedback! We're thrilled to hear that Tanmay provided exceptional support and went above and beyond to assist you. We truly appreciate your support and are always here to help!
2024-11-13
Perfect ! Great call with Tanmay :) Hi LUNARO, Thank you for your feedback! We're so glad to hear you had a great call with Tanmay. We truly appreciate your support and are always here to help!
2024-11-12
Tanmay helped me 3 Times now, perfect work. Im from Germany very very happy with the work. Schöne Grüße aus Deutschland ! :)) Hi HerEssence, Thank you for your feedback! We’re thrilled to hear that Tanmay has been able to assist you multiple times and that you're happy with the support. We appreciate your trust in us and look forward to continuing to assist you!
2024-11-12
Tanmay, He jumped on a call in about 30 seconds after i asked for help. Took him 2min to pinpoint the problem and fixed it. Everybody is happy when customer service is 5 stars. Thanks! cheers Hi Crafts and Faith, Thank you for your feedback! We're so glad to hear that Tanmay was able to assist you quickly and efficiently. His prompt support is definitely something we take pride in. We truly appreciate your support and recommendation!
2024-11-08
Tanmay is super, thank you for the help ! :) Hi Colanero Milano, Thank you for your feedback! We're thrilled to hear that Tanmay was able to assist you so well. He truly goes above and beyond to help. We appreciate your kind words and support!
2024-11-05
^very helpful costumer service thank you! Hi OCATI, Thanks so much for your feedback! We're thrilled to hear that you had a great experience with our support team. We always aim to provide fast and helpful assistance. We appreciate your support and look forward to continuing to help you!
2024-11-04
Tanmay was very helpful with fixing my problem with the purchase tracking. Hi OneMoreCandy, Thank you for sharing your experience! We're so glad to hear that Tanmay was able to assist you in fixing your purchase tracking issue. If you need any further help, don't hesitate to reach out. Thanks again!
2024-11-04
We are very happy with the app and support team. Tanmay helped me how to setup the app in proper way. I highly recommend this app! Hi TiCAA, Thank you for your kind feedback! We're thrilled to hear that Tanmay was able to assist you in setting up the app properly. We’re glad to have you as a customer and appreciate your recommendation! If you need any further assistance, feel free to reach out. Thanks again!
2024-10-31
Thank you for your work ETIEN!
2024-10-31
Tanmay best support thank you Hi Cevery, Thank you for your feedback! We're delighted to hear that you had a great experience with Tanmay's support. Providing excellent service is our priority, and we're glad he could assist you effectively. We appreciate your support!