Reviews for Tidio Live Chat & AI Chatbots

Very impressed that I received a chat just 5 minutes after install and turn a "on the verge" unhappy customer, into a happy one with just a couple of pieces of info about their order.

This is a very good, interactive app. I love all the features on it.

Easy to set up to be sure. Nice features one can add. I do like the ability to chat so easily through my phone. Very nice app.

An excellent product. The combination of mobile apps and extensive set of features puts this app before its competitors.

Exactly what we were looking for and its free until you expand and really need the extra features. But free will get many stores by!

Feather Baby

2016-06-02

United States

I'm super excited to use this chat app. When I was setting it up I pinged the help desk and they were very helpful and fast to respond to help me sort through the app. I've downloaded the desktop app as well and am really looking forward to helping my customers more efficiently!

I have been using this app since I started my business and I must tell you that they're very consistent with keeping you in touch with your potential customers. I'd suggest you download its mobile app, desktop version too because you never know when customers may have a question about your products/services.

Great app; great customer support.

Rickys Wall

2016-06-01

United States

Easy to install, easy to customize, modern look & nice features

Very easy and intuitive to install and use. Will recommend this app to some of my friends.

Very easy to install, easy to use

We used to use another live chat and our customers have fed back that they much prefer this app. We've also added it to our facebook page. Simple clean - get it!

that its cool and easy to chatting with customer thank you helping me..

Tido chat works well and their support team is quick!

Great app. Works as it should. Easy to manage and customize. I highly recommend.

I think the ap is an asset to my site and the operators who respond to the help/answers aspect have been very professional, courteous, and conscientious to all my needs and concerns. Thank you Matt from Live Chat!

Been using these for all our websites - reliable and good service.

Great app, followed up by the most important? Great customer service, polite, helpful and great communication, they go the extra mile,well done guys, very refreshing!!

Charlestine

2016-05-24

France

Super appli ! Permet de gérer le service client en direct sur le site, le plan gratuit est suffisant pour un petit site. Leur service client est très à l'écoute et réactif. Je recommande !

Nice app, easy to set up and use. Nice designs and features. Good app for a start up.

with Tidio, i am able to install chat live for my shop and on my iPhone as well, thank you, this is what i am looking for.

Only been using it a couple days so far, but the ease of installation, and added customer service feature, really makes me feel better about our store. The customization is also simple and thorough. As returning customers, and even new ones file in, it's gonna be interesting how they'll make use of the added feature Shoesandapparel.net

VERY impressed with this app. The versatility is amazing, and the desktop and mobile apps make is so easy to stay in touch with our customers in the office and on the go. Kamil was incredibly helpful - the customer service is fantastic. I highly recommend this for your online store.

Furious Sauces

2016-05-19

United States

I've tried most of the chat apps on Shopify. Tidio Live Chat is by far the best app, with a very fair price point per operator. The interface is clean, super easy to use, and you can be up in running in less than 2 minutes! I like the fact that the chat window appears as the business itself, and when an operator joins the customers chat, the chat window changes from 'the business' to the operator. There are choices from a variety of looks, with tons of customization options, being able to customize your chat however you want or put it on it's own page on your site if you prefer. Knowing what your customers are looking at on your site, or where they may be getting stuck is a sweet feature. Tidio also has an app for android and ios that performs well. The app has notification options so you can hear new chats or visitors coming in while on the road. I can't stress enough how much of a needed feature that is. I'm glad I tried this app, and I'm positive you will be too. https://www.FuriousSauces.com

The app is really nice. Love all the features that come with it especially the one that allows you to know who is on your website per time and from which country.