Reviews for Tidio Live Chat & AI Chatbots

I've used another chat app before that I was very happy with when I ran my craft store. I decided to try something a little different this time with my jewelry store and I am so glad that I did! I didn't know how much I was missing out on. So happy I found it! Steampunk, Victorian, and Vintage Inspired Jewelry est.2015, Website launching on 09/30/2016

Really enjoying this chat app. Very easy to manage more than one chat at a time. Excellent support. Love the mobile app. Great look on screen. I look forward to more robust visitor info. No joke, just closed a sale via chat while typing this review. :-)

Great product, In just a few days it has helped us communicate with our customers online a provide piece of mind to them which has resulted in greater sales. We are delighted with how easy it us to work and how well it runs.

Amazing live chat app! Makes the customet engagement on the website look very professional. Like you have a team standing by waiting to answer questions. This is a must have for any retail e commerce businesses.

Great great products, really did help with boosting businesss. Tons of thanks.

I love this app and looking forward to chatting with new customers. Also, the Tidio customer support team is very helpful!

great app and works perfectly in our store. the iPhone app is a nice bonus.

This an awesome app and the support is even better! Tidio Live Chat ROCKS!

Great app! Works really nicely and love that it has an app for iPhone, making it really easy to always be available to chat! :)

Fantastic, worth every penny... works well on the phone App... thanks

This is the perfect Live Chat app I had been looking. The fact that there is a mobile app is just brilliant. We can respond quickly and easily to our customers and visitors. The support is also really great. Matt was really quick with his responses for my queries. Love it!

So far so good. No complaints. I like the push notifications to my phone so I can answer no matter where I am to stay on top of customer service. Had the trail for a week or two. Decided to stick to the basic plan until I feel the need to upgrade to the Pro once I get more traffic.

Best chat app. Recommend to everyone.

Love this app. i would definitely recommend this to a friend.

Great app to communicate with customers. Gives you a lot of helpful information about the customer (location, cart, etc.) and is customisable to a great extent. Unfortunately, some features just turn off when the free trial period is over without knowing that they will (we thought only the number of admins will go down to one).

OHMGSH! There are alot of apps that I download and then delete because they are not compatible with what I am looking for, but this app is everything I need! I take soooo many custom orders that my customers are always needing to message me and now it's even easier! Thanks for offering this and I hope you all make more like it! BTW never a problem or crash with the app!

Brazilcarnivalshop

2016-08-31

United States

Love it! Just wished there was a noise that i could add the the chat that was louder? other than that fantastic.

I really love this product, been using it for over 12 months and it's excellent!! The support is instant and they are willing to mould the Live Chat to suit any website. Tidio chat works on all my platforms, Wix, shopify and my mobile app. There mobile and PC apps are great too.

So far so good. The app was super easy to install and we are off to the races now - within minutes. Customer service also seems helpful as they already checked in with us.

We're using Tidio Chat currently and we have been for maybe 2-3 months now. While yes, you can see who's on the website, which page they're on etc. the true functionality of the chat just simply doesn't work correctly 75% of the time. If you're using this chat feature on a desktop computer that has someone to monitor and respond to chat messages as soon as they come in, then it should be a fine solution for you. But if you're using the Tidio Chat app on your mobile device then you will have more problems caused. New chat push notifications come to your phone often 1-3mins after they've been sent. Sometimes they don't even come at all! Which results in customers sending multiple messages like "HELLO!" "HELLOOOOO!" etc. and if it's a customer who is using the chat to talk about a order issue/problem, then the chat makes them even more mad than before because no one answered because we don't even know that chat messages are coming because we're not receiving timely push notifications. There are a number of other issues with setting our stores hours for when the chat is open as well. Our phones will go off at 2am sometimes because people are somehow still able to access the chat even though the stores hours have been set and the chat should be displaying a 'Sorry we're offline message.' Since the chat doesn't send timely notifications, most customers end up leaving the chat because no one is going to sit and wait for 2-3mins just to see if a reply even comes through. We have also had issues with setting auto-responder messages to message a customer who has got to the cart page. We'll send a message telling them to not forget to use the discount code. The they will message back asking what the discount code is and we won't receive the message for 2-3mins 85% of the time and then they get a but turned off or don't even make their order because fear of missing out on a discount code, so they are now waiting to get a discount code and abandoned their cart. Most the features that Tidio Chat has are fine and work, but the main core of what people use Tidio Chat for in the first place (to communicate in real-time with customers) needs to have the issues mentioned above fixed. Also - if there's not an option to fix those issues above Tidio, that's fine, I understand. But you need to at the very least have a message within customers chat windows saying something around the lines of..."Awaiting customer representative. You are #3 in the chat queue." This way customers can understand that there's a slight wait and to be patient. This would also allow your Tidio Chat mobile app users more time to actually receive a push notification so that the chat message can be addressed. Please add the chat queue to the Tidio product. It's just been very frustrating using this chat and we have 3 operators (2 on iPhone 6 and 1 on Android) and the issue is the same with all.

Merry Bath

2016-08-27

United States

We've been using the free app for a couple of months, no problems, works great!

Easy to use, great features, and best of all, I have made sales by guiding the customer, through the chat.

So easy to use and simple to setup

This app takes a few seconds to install and is very easy to use. Love the fact that there is also a mobile app that lets us talk to potential customers on the go. Highly recommend! Check it out on our site: www.designyoursilk.com

Easy to setup and use. Works well. No complaints. It has helped sales.