Reviews for Tidio Live Chat & AI Chatbots

Very helpful customer service team, quick and easy support! Easy app to navigate.

Fyxo

2016-11-21

Australia

Components of this app is great. However, there has been a number of issues like automation deleting on it's own, and the automated emails hounded our customers. One customer told us they received 12+ emails a day! They couldn't resolve this issue. Too many problems.

Keep charging me even after repeated attempts to get them to stop.

Tidio Live Chat is great! As a start up company its hard to invest in phone lines and employees for chatting. Tidio gives us an opportunity to speak and help customers with purchases at a lower cost. Thank you

Great App, and great support too!!

Freeride Boardshop Inc

2016-11-07

Canada

Great app...had it installed on my site for less than a week and I ended up getting a $700 sale directly because of a chat I had with a potential customer using Tidio. The iPhone app works amazing too and is great for busy business owners who want to provide excellent customer service, but can't be at a desktop computer all day. The support (they use Tidio Live Chat) is instant and great for helping you with any difficulties you encounter along the way. Check out our installation at https://www.freerideboardshop.com

Eclemix

2016-11-06

Indonesia

very easy installation step and with desktop and mobile app support . This definitely the winner :)

I wish I could give this app a good review. But, frankly, I can't figure how it got so many good reviews here. I tried it for a week. It's *almost* a good app, but far too unstable, written by a startup that clearly is going through growing pains. I switched to tawk.to and am very happy. It's free. And it works reliably. Also tawk.to has great tech support, and, IMO, a better UI. Their back-end is instantaneous, so changes made appear on your site immediately, unlike Tidio. All in all, tawk.to just feels like a more mature company and product. On the plus side for Tidio: Tidio gave quick and good tech support. I actually contacted a few stores using Tidio as listed in these reviews and the ones I spoke with liked it. The president of Tidio reached out to me after I first posted this review, so they're aware of the issues I experienced. He assured me they're rapidly fixing them. And he refunded the $12 I'd paid for the next month's pro level. (See? I liked their app, but couldn't continue to be an unwitting beta tester for them...) My suggestion: wait until December 2016 and then check them out to see how much progress they made with their app and whether it works for your needs. Sorry, Tidio. I really wanted to like you.

Installed this app yesterday and loving it so far had a few little questions after set up which were handled super quickly by the support team via live chat. Also downloaded the app on my phone. I think the live chat app will really help me engage with visitors to my site.

Just installed Tidio Live Chat. Really easy installation. Did not have to edit my theme liquid. It just works. Had a little trouble editing profile but reached out to Tidio through their own live chat. They we on it and helped me right away. Easy to edit profiles once you understand. Thanks Tidio.

Awesome app, very impressed!! You get a lot in the free version. (Though you cannot set up automatic messages, set specific hours, or require any email/name/info before beginning the chat-for these you need the paid version). Many different options to personalize colors and design of chat as well as customize welcome and offline messages. I chatted with them as I set it up with any questions I had, and they were super helpful. It has a very clean and sleek look on both desktop and mobile. My mobile app was super simple to install as well. Great app!

Just installed this app. Super easy to install and so far it seems really awesome. Update: been using it for a few weeks and it's a solid app. The desktop app can be a little buggy on login but they mentioned their fixing that. Would highly recommend it.

Easy to set up. www.stylefierce.co.uk

Amazing app. Helped a lot in making extra sale. Support is also very good.

We read that live chat can really improve conversion rate. The free plan has everything you could want in a chat app. I fully believe we'll upgrade once we can justify the cost. Seems really affordable though. We even had questions about the app and used live chat with their support. Martin was our rep and he addressed our questions quickly and got them sorted out. Very impressed.

Good app. Very easy to install and use. Plus they have a mobile app which is the most important feature for us. Chatting with customers on the go is easy with this app. Recommend! ;)

Tidio is the best chat software on the market. It is user friendly and functional for customers. It has assisted our employees in delivering a better shopping experience to our global customer base!! Special thanks from the team at Buy Beauty Products!

This is a great app so far. I run a small operation, so I only need the free version and it is exactly what I needed for my shop. I feel like I've paid more and got less with other apps! I love this. Well done.

Great app, as always with Tidio. Easy to use, lovely chat, also low cost (always a bonus) Would recommend to anyone who wants a good, easy to use Live Chat.

One of the excellent app. Thank you.

I just started using Tidio Live Chat on my Shopify site Five Frenchies...so far I really like it. Was very easy to setup and I think when your on a website and see you can have live help it makes people feel like someone is there for you.

Its a beautiful design chat widget. Totally love it. The best part is the reasonable and affordable pricing. Good show so far.

Highly recommend to all Shopify-based online store. It's so easy to use and have a very nice and functional dashboard.

Very happy with this app so far. Most importantly, the support it excellent, with the live chat function always available, if you have an issue! Peter www.riplsports.com

Can't do without this app. Just by "offering" to be there for live chat/questions/support makes a difference in conversions.