Reviews for syncX: Stock Sync

I had a fantastic experience with Stock Sync. Their customer support is top-notch, and Faz was extremely helpful in resolving my issue quickly and efficiently. It's rare to find such responsive and knowledgeable support these days. I highly recommend Stock Sync to anyone looking for a reliable solution with great customer service! Thank you for your feedback! 🌟 We’re glad Faz could help and that you had a great experience with Stock Sync. 😊

Hanah is a godsend! That's great to hear! Thank you for your review. 😻💕

Do not install this app if you are pressed for time. Their support only helps you untill you make a purchase. Then they go quiet. We have a large store in Woocommerce and migrating from there to Shopify, it is very frustrating troubleshooting issues with their app as they take now up to a full day to respond. Their app also does not work very well in that it creates duplicates on thousands of products. They refuse to accept that it is their app doing this. Not happy and already looking at alternatives. Thank you for sharing your feedback, and we sincerely apologize for the challenges you’ve encountered. We understand how crucial timely support is during a large migration, especially when transitioning a store of your scale. While we aim to provide prompt responses, we acknowledge the delay and are actively working to improve our response times. The issue with duplicate products is something we take very seriously. We are committed to identifying the root cause and ensuring the app functions as expected. Our technical team is prioritizing this matter and will work closely with you to resolve it as swiftly as possible. We’ve already sent you an email to provide further assistance—please check your inbox at your convenience. Additionally, if you're open to scheduling a call or would like more immediate support, we’re happy to arrange that. Your business is important to us, and we’re dedicated to ensuring a smooth migration process.

The app works great. Even better, their customer service is top notch. Thank you for the review 😻❤️

Does exactly what I needed, syncs inventory data from multiple Google Sheets with different types of formatting and header information. Easy to use and set schedules. Thank you for your review! 🌟 We're glad syncX makes syncing inventory from multiple Google Sheets easy and efficient. Let us know if you need any help! 😊

Quick, friendly and knowledgeable support. Great software too. Thank you so much for the review 🥰💕

We have been using the app for quite a long time highly recommended plus Support are a great help every time Thank you for your continued support and recommendation! We’re glad to hear that our app and support team have been helpful. We're always here to assist whenever you need! 🙌😻

Faz was by far the best Consultant I could have asked for so help patience and due diligence along with follow-up to make sure I understood what was needed Thank you so much 😻😘

Completely top-class service and an absolute MUST-have app, without a doubt! Thank you for your amazing feedback! We're glad to hear our app and service have met your expectations. We're here if you need anything! 😍❤️

This app has taken a complete nose dive and support haven't been a great help with communication this last few weeks. Just the generic we will get back to you with no updates. Suddenly the add feed for my wholesaler "Windsor" has stopped pulling images entirely and is creating listings without product images absolutely destroying the trust and integrity of my business and costing me thousands as a result. No updates as to where things are at or a permanent solution to address the issue that keeps happening (Third time). Not even an offer from the team for some compensation in the way of credits or points since it isn't affecting their income. Be warned, was excellent for a long time but when things do go wrong and bug out you'll be left holding the bag alone. We are sorry about the image problems after reimporting them. All the images are okay now. We suspect the images were unavailable, or there were issues with the supplier's server during that time. Our team will look into this and hope to avoid this in the future.

Dit is een uitstekende app. Iedere nacht synchroniseren wij onze data met verschillende leveranciers en dit werkt zo goed dat we volledig up to date zijn. Ook een maatwerk connectie, wat we nodig hadden bij een leverancier, hebben ze voor ons geinstalleerd zodat we ook daar de juiste data van binnen krijgen. Super, ons bedrijf kan niet zonder deze app of we moeten het handmatig doen wat enorm veel extra tijd kost. Thank you for the great feedback! We're glad to hear the app keeps your data up to date and that the custom connection works perfectly. Happy to save you time—feel free to reach out if you need anything! 🤗💕

I have an issue where the App is reading the incorrect sheet on an Excel feed, so all my product pricing and quantities are incorrect on my live site. As you can imagine, this isn't good for business. I have reached out to support via email and on their so-called live chat, but I have had zero response. If you are looking for an App that takes customer service seriously, I would not suggest Stock Sync. Hi there, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the issue you're experiencing with the incorrect sheet being read on your Excel feed. We understand how critical accurate product pricing and quantities are to your business, and we’re committed to resolving this for you as quickly as possible. Regarding your mention of our support response, we take customer service very seriously and aim to reply to all inquiries in a timely manner. Upon reviewing our records, we can confirm that we have responded to your previous communications, but it seems there may have been a gap in our correspondence. We are sorry for any frustration this may have caused and are more than happy to assist you further. We reached out to you. Please check the email so we can resolve this issue and ensure your site is back to running smoothly. Thank you for your patience and understanding. We value your business and are here to help in any way we can. Thanks, syncX: Stock Sync Team

I've been using it for six months now, and it works great. The tech support always resolves any issues I create, rather than just referring me to a manual like many others do. Over this time, I've also seen the app evolve with new features, which gives me confidence that it's a top-tier product. Thank you for your kind words! We're thrilled to hear that the app has been working great for you and that our tech support has been helpful. It's fantastic to know you've noticed the continuous improvements. We're committed to keeping the app top-tier for you! 🙌🙌🙌😍

It is a very good App and i get help very fast and professional when i did not know exactly how to set up the feed from one of my suppliers. Can recommend this app... Michael from Sweden Thank you, Michael! We're glad you found the app helpful and received fast, professional support with setting up your supplier feed. Appreciate the recommendation! 😻😻😻

Very helpful support staff. I was having issues with one of the jobs & Kir sorted out everything for me. Good job & thanks. Thank you so much for the review 😍💕

MamaMilla

2024-10-09

This is an excellent app with many features. I use it to synchronize across platforms, and once you understand the app and its functions, it's actually quite straightforward. Their customer service is absolutely fantastic. They always respond (some times it takes a bit long, but i am okay with that as long as they respond! :) ) , take the time to understand the problem, are consistently friendly, and genuinely want to help solve any challenges you face. They really go the extra mile. Thank you for the great review! We're glad you're finding the app's features useful and straightforward once learned.Your feedback means a lot! 😻🙌

Longtime user, recent fanboy! We use Stock Sync to power 4 web stores and recently became a supplier ourselves. With the facelift this spring, the app received additional error handling that has made it absolutely rock solid. Love the new flexible pricing plans too! Our interactions with support staff have been great. Thoughtful responses to our questions, and they've even implemented one or two of our feature requests over the years. Highly recommend. Thank you so much for the review 😍

Simply put a GREAT SERVICE!, no more words needed! Thank you so much for the review 😻🙌

Really helpful and they will book in meetings via Calendy where you can get help with fixing any issues. Knowledgeable staff and a great app that saved me lots compared to other similar apps. Thank you for your review! We're glad our team could help via Calendly meetings and that you found the app valuable. We appreciate your feedback! 🤗😍

Excellent customer service! Thank you for the review 🤗

Great app. Very helpful customer support. Thank you so much ☺️

Got all the help, and more, needed by their tech support to set up the app. The same sync in Woocommerce took 1h, in this awesome app it's done in a whopping one minute. Wow. 6/5 stars! Thank you for the amazing review! 😍😍😍

Easy as! Thank you 🤩 🙏

Kir, was great help. Solved issue within 5 mins. App works great. Thank you so much for the review 😘😍

App works great. Customer service is also very fast. Thank you. Thank you 🙏