Thavici
2022-03-29
United States
I used to love Stamped.io and have been using it since last year, and the 1st time when our reviews weren't showing up, the customer service team fixed it right away and the problem didn't occur again until a few days ago. When it happened the 2nd time, I messaged customer service and they did not reply within the time frame (12 hours) that they said they would and it was reaching around 2 days so I decided to follow up again. They then replied and helped me fix it and I thought everything was good until I saw that we got new reviews and they were not showing up AGAIN. I then had to message them again and asked why this keeps happening when we saw that the reviews were automatically published, and they just said sorry for the inconvenience and they are trying to find a solution to fix the problem. We were frustrated but they did help us fix it again so I decided to still use their app since we want to be loyal to them – but then we started getting new reviews within the next day and guess what? They're not there AGAIN. I don't understand why this keeps happening and to happen THREE times in a row is just ridiculous. We are a new business with very few reviews so we're super excited every time we get new reviews just for them not to show up on our website. With this happening for the 3rd time, I no longer have the patience to keep reaching out to them because there will most likely be 4th, 5th, and 6th times. Their customer service is also no longer amazing like it used to be last year. The replies, although not rude, are also not as friendly as they used to be either. I still remember I had such a great impression with them based on their super fast and friendly response and it's the main reason why we are loyal but now my experience has changed. If you are planning on using Stamped.io, please be aware that your reviews might not show up on your site and you will potentially lose new customers who are looking to read the reviews. I will now be switching over to Judge.me review app for their FREE photo and video upload, unlimited review requests, and 24/7 customer service!
bluu - Die Waschsensation
finny and shuff
Zurikami
Lil Creations
Hayworth Equipment Sales
Spinalis Chairs Canada & USA
Plastic-Free Home & Living
House of Anasa
2022-03-29
Australia
They used to offer a good service although the app works fine the support is non existent now, very disappointing when you are a long term customer and you can't even get support still waiting over 4 and half days for a response. Time to look for another app I think.
2022-03-29
Australia
Very intuitive app and the support are very professional, clear and extremely helpful. Would highly recommend!
2022-03-29
Australia
Easy to use and great customer service for when you get stuck. I use it for my ecommerce business and it's been great
2022-03-28
Switzerland
We currently use Stamped.io Reviews on both our stores, with synced reviews between the stores. Very happy with the functionality in general. Highly appreciate the very responsive and helpful customer support.
2022-03-25
United Kingdom
I am only a few days into using the stamped app but so far it has been great. Easy to navigate through and their customer services team are super helpful and quick to replying to my questions (I need some guidance with changing some code). Would recommend!
2022-03-25
Norway
The onboarding team was outstanding, and unlike many other companies investing hard on sales/onboarding - but close to nothing on ongoing support, have the post-launch team been equally supportive. This speaks volumes to the integrity of the company and is almost a reason alone to chose Stamped.io before other options. The App itself have a lot of feautures, are supported by Google ratings, is 100% customizeable and fully support multi-language front end. We highly recommend Stamped.io and feel the App / Features / Company all justify their pricing points.
2022-03-25
United States
Reviews are everything but verified purchase reviews are even better. This app not only does that but has a ton of features to tailor it to your needs. Customer service is fast and they go above and beyond to make sure you are taken care of. Find a better review app...I dare you.
2022-03-24
Japan
The customer support becomes very bad recently. There is only automatic response and no any follow-up after.
2022-03-22
United Kingdom
I cannot rate the is app 5 star because the lack of support make it difficult for me explore the features and to confirm the app works with our website theme. I sent the developer a request 4 days ago and the only help with 1 part. I am still waiting for them to respond to my second query, which is to help with the badges not showing on the collection. Their support needs a big development.
2022-03-22
United States
Dumb. We are trying to transfer reviews - and you cant even upload their downloaded .csv file to their program. You have to take their downloaded template, and then manually transfer every line to their custom upload template. Literally the dumbest thing I've ever seen and is waisting my time. Switching programs now.
2022-03-21
Romania
I highly recommend this app. It's very customizable and helps us to show our customers that our products are satisfying.
2022-03-19
Germany
Funktioniert super und ist intuitiv bedienbar. Vor allem sind wir mit dem Kundensupport extrem zufrieden. Anliegen werden innerhalb von 24 Stunden bearbeitet. Klare Empfehlung
2022-03-16
New Zealand
I like how this app operates and to top it all it's FREE. It works perfectly. The only disadvantage I would say is that it only allows reviewing one product even if the customer has bought more than 1 product. It would be really awesome tool for new businesses.
2022-03-16
Canada
Great app with tons of useful features. A significant improvement over Shopify Reviews which we had been using previously. The support is absolutely top-notch! They have gone the extra mile to help integrate with our theme which is greatly appreciated. Would easily recommend Stamped to anyone looking for an amazing app.
2022-03-16
Canada
Great app! It does the job perfectly, integrates really well with all of the Shopify themes I've used it with, and their support team is super responsive.
2022-03-16
Canada
Great App For Product Reviews, helped us to collect more reviews from our new customers and publish old reviews from FB on our new website! HIghly recommend.
2022-03-15
United States
Great app that helps our business build trust with our customers. Automates the review collection process. Additionally the support team is fantastic.
2022-03-15
United Kingdom
We are very happy with the app. The integration on our website works really well and the team is really helpful and always responds quickly.
2022-03-15
United States
A very powerful app that combines many features in one - loyalty program, NPS, reviews, questions and answers - an invaluable tool for our business.
2022-03-14
United States
Definitely the best product review app out there! I've been using them for 3 years now and they've without a doubt increased my sales. I've also just moved country and had to change shop name and address, and they seamlessly integrated to the new site so I didn't lose them. Great customer service and the list goes on. Thank you! Well worth the expense!
2022-03-14
United States
This is a great review app. there are a lot of features and different ways to customize things. Support is also really great even though we are on a basic plan.
2022-03-12
United States
Used this app for over a year and kept trying to justify the cost but couldn't. When I ran into issues the tech support took sooooooooooooo long (over a month) and still never resolved the issue so I finally canceled my subscriptions and deleted the app! BEST decision ever
2022-03-11
United Kingdom
Salem was great, and moved the review section to where I wanted it on my website. Really pleased with the app so far!
2022-03-11
Singapore
love this app, great support chat but only downside is it is not compatible with the variant app I am using. other than that love the look & feel + features of it.