Reviews for Spocket: USA & EU Dropshipping

Loving this site! They have been a big help to me setting up my store and refreshing my products to sell.

STAY AWAY My nightmare with Spocket began 6 months ago. I liked the idea to have a subscription with spocket because It was a good option to add more products to my existing online store, that has been in the market for many years with a policy of same day shipping and great reputation, until spocket showed up. What a nightmare. The first problem that I had and kept having during my subscription, was the delay in shipments, the suppliers take more than what they say, which caused me a lot of chargeback fees and a lot of bad reviews. I still, after requesting the cancelation of the subscription, have 2 pending orders, one of those has a delay of more than 1 and a half month and the other more than 1 week delay, and this has happened many times. The second mayor issue happened when Spocket sent me, after 20 days without shipping an order, an email saying that I had to pay extra $70 dollars to ship the product, because the supplier was saying that. And Im talking about a little fanny bag. When I complained, first they cancelled the order without my consent, and then I complained for that and they told me, that if I wanted to reopen the order and ship it, I had to pay extra $70 dollars. After many chats with ramdom customer service people, finally, they reopened the order and ship it. The third problem and maybe the worst. One of its suppliers, that I picked to sell more than 100 products in my marketplace, is a complete scam. I had to refund and received returns of a lot orders because the photos of the products does not correspond in quality and design with the products delivered. After checking out everything I discovered that the photos of the swimshorts are renders made on a computer and are not photos of real products. (all this was shared on time with customer service, that is more like a psychologist who listen you but does not solve anything). I even requested refunds in some of the issues that I had and I refunded the customers, but the answer from customer service was always in circles, and always saying that they were going to send my request to financial, but never ever financial contacted me, and of course, never received a refund. My nightmare was almost every week, I got a lot of bad reputation and I never reported spocket or had a bad review, Because as a business owner I know how horrible is a bad review, and I never leave bad reviews. But after the last 1 month delay and a horrible review from a customer to my business I took the decision to tell my experience with a 1 star review. Immediately as magic somebody contacted me and offered me 3 free months to delete the message. Clearly I felt offended for the offer, I was not requesting to continue the subscription I was just cancelling this nightmare. But then they offered me refund me the value of 3 subscriptions to delete the comment. And my question was, but who is going to delete the comments of my customers on my social media?, this is insulting. But after a lot of time expressing my disappointment with this company I gave up, and I accepted to delete the comment if they cancel my subscription and refund me the value of 5 monthly $49 subscription. That was not going to repair all the damage this company made to my business, at least they were going to cancel my subscription. They waited on the phone to confirm that I deleted the comment, and after I did it, they confirmed me that they were going to refund me the value of 5 monthly subscriptions. Ok, the nightmare continued when I walked up in the morning and they refunded 4 times $19 dollars, but not only that, they were saying that refunded to expired credit cards. So they do not only bribed me, waited for me to do my part of the agreement, but also they did not comply with their part of the agreement. I dont know how this company is still in the market, and by the way guys, NOBODY is going to be rich or have a decent income, selling overpriced products, that are not shipped, that the photos are not the same as the delivered products, the customer service does not work at all, and do not maintain their word and any other marketplace sells the same products for less money. This is my experience, and has been a nightmare since week 1. And it keeps going and going, because, they made me delete my review, they have not delivered the delayed products from open orders, but also they sent the supposed refund (to delete the comment) for less than half of what they promised to an expired credit card. Never again Spocket. By the Way, the following is the last message the person from financial sent me today, how charm: "Ok thank you Andres. We do have sufficient evidence that we have provided you a full refund via Stripe. So we have maintained our end of the agreement, and we were, in fact, offering to go above and beyond. We will now engage our legal team as well if you feel that is the best course of action." Kaylee To be clear, I have explained many times that they are "refunding" the money, which is not the amount we agreed, to EXPIRED CREDIT CARDS, that no money is going to enter my account, but they keep saying the lie, because their interest is the DELETE THE COMMENT. I don't want to have business with a company that is damaging my reputation, but also is charging to damage my reputation, but also every time one of my customers place an order I can not sleep because I dont know if they are going to ship the order on time, or if I have to pay extra to ship it, or if the product has poor quality, does not look like the photos, or any other problem. A nightmare in progress!!! To be clear I was bribed to delete a comment, and they never pay their part of the agreement. The never pay me any compensation for the reputational damages to my business. I have a check with the amount they told me sent, I need to know the address to send it now.

Perdón por escribir la reseña en español. Realmente estoy muy conforme con Spocket. Tal vez vendría bien un poco más de variedad en indumentaria masculina para enviar a diferentes parte del mundo, ya que gran parte sólo realiza envíos a Estados Unidos. Más allá de eso, muy conforme. Saludos desde Argentina

Love it, everything is straight forward. Great that items are shipped from within the U.S and EU. And the invoices look professional

Irene and the team form Spocket have been wonderful to work with. They respond in a very timely manner and answer all of our questions and also help get whatever we needed done. we are looking forward to the continuation of the relationship that has been created into the future. We highly recommend the Spocket team for they are great to work with and know what they are doing.

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

I subscribed to their monthly pro plan. My store hasn't gone live yet and I almost wanted to cancel. I emailed in the morning, there wasn't any response. I chat in the evening and Erwin was able to help me with my concern. Quick response, quick action.

I've had a bit of orders that got me concerned at the beginning but I am really impressed by their customer service and the way they handle things because they are always there to help and everything is always resolved. It just really takes a bit of understanding about how the entire process works. Really good job to this app! I might delete my other apps over so I can upgrade my account here to the highest plan available. :)) Hopefully soon! Update: I have just purchased their Empire Plan and doing good so far with all the products available to me. Hope this year is the year for me! :)

I so love this App!! The quality of the products is breathtaking. Absolutely delighted to use this app.

This app is just amazing! Everything you need for high quality products to put on your store. Big thumps up from me!

Need more unique product for starter plan thanks, excellent organization of the products and wholesales.

Do not give this company your information! I have been trying to get a problem resolved for 3 months now to no avail! They have double and triple charged me each month and refused to refund for all the overages. Currently I have been charged 8 times, should have been 3. They have refunded me for 2 of the 5 over charges so there’s that. I have asked for a phone number to speak to an actual person but of course they won’t. So 100 emails later and nothing has been resolved! Steer clear of these people!

Love it. It makes such a big difference when the products you dropsell are high quality not like aliexpress. Highly recommended

Its been a great experience so far with Spocket and their team. Always so responsive and helpful. Thank you for the support always. Hope to continue like this all the time. -refoj

Fellow Entrepreneurs Beware - I don’t like leaving bad reviews but I am leaving one with this app because of a bad experience I had with them that lasted over a couple of weeks. After checking out the app and the merchandise- I paid $49 for one month subscription. I liked the idea of selling products with shorter shipping times. But for some reason, the app would not push the products onto my Shopify shop. I contacted their support team and I was first told to change browsers, then try to see if I was having the same problem on my cell phone. After doing all of that, the app still would not push products to my store. The customer service rep said he was checking with their tech support and he would get back with me. He never did. I followed up with him 2 days later. He then told me, the problem was with Shopify and that they could not help me any further. When I enquired about getting my money back- he said he said he would send my request to financial, but no one from the finance department ever contacted me. I contacted Shopify about the problem and they told me they had no idea what Spocket was talking. So they also contacted Spocket to get the problem corrected. A different customer service rep contacted me and said they were working to fix the problem and they would like to offer me 3 mos free in exchange to the subscription fee I already paid. That seemed fair, so I said okay. Then she asks to explain the problem I am having. So I explained in detail the problem I was having. This same rep that offered me 3 mos free comes back with this email: “let's get this sorted and we'll come with some offer to cover for your subscription okay?” In another email she says she will contact me right away. A couple of days go by and again no one contacts me. So once again, I requested a refund via the app. This time a different customer service contacts me and assures me that she is following up with the finance team about my refund. After all of that I finally got my refund. But it was only because I pursued them!! Here’s the kicker, after doing some digging, I discovered that there apparently is a bug in the app and it doesn’t work on all stores. Other people have had this same problem with this app. My problem is that, if you know that you have a bug in your system then OWN it. Don’t give people the run around and try to B.S. them. I felt this company was disrespectful in the way they handled my situation. It gave me the impression that all they cared about is collecting the subscription fee and not actually providing a product/service that works. I just wanted to leave this review in hopes that no one else goes thru this. A

I'm so loving Spocket, so easy, so many products and helpful support team. This app is definitely recommendable.

This is actually a pretty good App...You get a wide variety of USA based suppliers as well as foreign ones as well. They handle custom branded invoices for paid members and yeah its one of the few good dropshipping apps on Shopify that I've come across thus far.

Loving this app so far. Great help with their 24/7 customer service, this app is really awesome to have. I'm sure this would help me get more sales on my store

I used this app to find products in the UK and hit a few issues along the way but for every hurdle, the Spocket team were there to help resolve every issue, highly recommend for any Shopify account.

So far so good! Also, love the chat app, someone is always there to answer my questions. Except the fact my review has to be 100 character is pretty annoying --- which is why I had to write this sentence at all.

still testing.so far so good Kinda wondering if it is going to be better than Oberlo. i wish spocket would put the products with the country of origin reference

Vash & Kim are in my support team!!! I highly recommend them both. They are awesome. Very helpful, have great insight and really help with any and all questions. Keep up the awesome support you two !!!!! Love Spocket !!!!!

The app is still developing, but what makes the app great is the customer service. They will always try to help you with everything. Great team!

The Spocket team is awesome! My store isn't up & I've just started using the app, so I'm not sure how the products/suppliers are yet. Any question or concern I've had is addressed within minutes mostly by live chat. Sometimes via email. Great people!

I did not like their services, they have premium products, which most of the nicer products are premium products and with a paid account at the almost $50 a month mark, you only get to add 25 premium products. You have to pay almost $100 a month just to add premium products. Also, shipping is slow. I placed a test order to see how shipping would be, they still haven't shipped the items out and the order was placed 3 days ago. It is always best to test your suppliers prior to customers placing orders so that way you can work out the kinks. Not happy, so I decided to cancel. You can't just cancel your account, you have to talk to someone and hope they cancel your account. I ended up having to cancel my debit card instead to keep them from being able to charge me. I do not reccommend, try Modalyst instead. They ship faster and are more reasonably priced.