Reviews for Smile: Loyalty & Rewards

Great rewards app and 5 star support too.

Been using Smile for years and just had my first issue which needed attention. Karen F was assigned to case and delivered fast and helpful customer service that remedied my issue in a matter of hours. Very happy with overall outcome and would recommend

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏 We did reach out to your last conversation thread to see if there was anything else we could help with. Yours in Loyalty, ✨ The Smile Support Team ✨

Thank you so much to Lynn P. for being so thorough and quick in helping me out as if it were her own work. Great customer service!

Smile's customer service is fab :) Highly recommend using the chat feature if you're ever unsure of anything!

not good

Good experience！ Ezra is so professional to solve my problem！

Thanks so much for taking the time to leave a review!

Their customer service is superb and the app is very good!

Great to work with, thank you

Bowling World

2024-09-04

United States

5 stars for customer service. I haven't had a chance to experience the app in a live store yet but had a billing issue that was resolved quickly and easily after reaching out to customer support. Can't speak to how the app functions quite yet, although installation and customization has been easy so far.

Thanks for taking the time to leave us a review! 💛

Sudtana

2024-09-04

Thailand

Thank you!

Biketart

2024-09-04

United Kingdom

Excellent app, integration with Shopify is easy and thorough. Has a positive effect on sales and retention. Direct integration with the new-style checkout is a boost for conversion. I've only ever had to use support once and Joanna there helped me out with a superb solution quickly and efficiently, thank you.

It seems ok, but you have to pay to edit ANYTHING pretty much. Its so disappointing trying to find a good loyalty program to use as a small woman owned business just starting out. I feel like there should be a company who caters to small start ups... we cant afford to pay $$$ to offer the BASICS to our customers... I want to love this app... but I cant just yet. The Free version is VERY VERY basic and you cant customize anything but the background color... :( dont yall remember what it was like to be a small a start up? Couldnt yall offer a slightly better cheaper version for someone like us?

Ik raad deze app wel aan. Ik heb een kleine webshop en het gratis plan past op dit moment precies bij mijn wensen en behoeften. Daarnaast staat de klantenservice je snel te woord zo wel via de mail als via de chat.

Great App and great support, thank you

We are so glad to hear the videos helped! We look forward to watching your program thrive :)

ecoslay

2024-09-03

United States

Lynn was very helpful! I had accidentally deleted my discount codes - she was able to provide me a CSV that I can use to recreate them.

Excellent support and fast response time

Good platform easy to use for us and customers Customer service are very helpful especially Joana!

Thanks for taking the time to leave us a review! 💛

Amazing customer service! The staff was very knowledgeable and helpful. They immediately answered my questions and concerns when I needed them. The program itself is beneficial in maintaining consumers!

Review edited: I was happy with the app but things have changed. I'm very frustrated with it now. I've been using it for far too long, should've offloaded it a long time ago. The paid version is too expensive for small businesses. I wish there were more options but it's only free or $50 and up and with all the apps that you need to have to be able to run a store, it add$ up. My main problem is that they have a weird calendar. They allow you to have full access to the settings until you hit 200 orders ( a month supposedly) but it really doesn't restart on the first day of each month. The customer service reps don't know when your plan will restart. For example it's Sept 2nd and I still can't edit my customer's rewards and I'm far from 200 orders this month. This also happened once near mid month and I still couldn't edit anything because the system hadn't restarted. The customer service agent couldn't tell me when my restart day was. If you're going to offer a free version of the app, it should run from the 1st of the month to the 30th, not just on random unknown dates :/

Lynn has a superb work today. Thanks so much to her and Smile's team.