Reviews for Smile: Loyalty & Rewards

Eptmusa

2018-03-05

United States

I love this app. It just brings so much more experience for our customers.

This app is awesome in every way. 1) Install went perfectly. 2)Customization is great and very easy to do. 3)Contacted them for support and they got back to me very quickly. 4)The color branding is perfect. 5)The loyalty points and referral programs are flawless. 6) The best part is that this is the FREE version. I can only imagine how much I will love the paid version. Thank You and keep up the good work. See it in action at www.gruntshop.com

Had an issue with my set up - Spoke to Maggie on live chat and it was sorted in 10 seconds ! Absolutely brilliant she was so any doubts i had about upgrading and paying for Smile have gone away instantly - Top class customer service - Cheers Maggie !!!!!

Maggie did a fantastic job figuring out my the issues I was having and fixed them in less than a minute in the live chat! Very pleased!!

Idrinkcoffee

2018-02-28

Canada

We have been using Smile.io for over a year now to manage our loyalty and referral program. Recently, we decided to integrate the platform with our store to a greater extent and I am especially surprised at how good and responsive the their customer service is. Special shout out to Maggie M for the timely and pro-active assistance.

Love this app and the add-ons. Customer Support is always super helpful. I do wish there was a mid range for pricing as $59 is pretty steep when all I need is to customize some text :)

Easy to use and quick Results...............................................

Great app - super easy to use :)

Maggie was helpful..................................................

AWESOME APP. Like i love how much you can do on a free plan.

Love the app! Had a little trouble at the beginning with Reward Codes but after chatting with Maggie she cleared everything up and not only told me how to fix my problem but went ahead and fixed it for me!

So far so good! Nice and straightforward setup. Maggie has been great with support :)

All Mamas Children

2018-02-21

United Kingdom

we are a small store (10-15000 visits per month, a few thousand customers). The launcher, without an intent page has murdered my conversion rate. The points don't show on my customer account page, so I cannot promote the service to customers, without losing them via the terrible UX and limited positioning of the launcher. My only alternative to provide proper is to pay 600 a month, which I'll get no return on and cannot afford to invest in with a customer list only in the 1000s. It feels like a honey trap / bait and switch tactic. Fundamental user experience requirements should absolutely be a prerequisite for a paid app. There's a lot of great functionality in there, but not one I'm willing to take a 40% conversion drop on new business, especially with Shopify itself being so limited in its design flexibility out of the box. I'm not willing to plough dev resources into solving problems that ae solvable out of the box. As a consequence, I've decided to accept any reputational damage from halting the programme while I try to find a suitable alternative. Take a look by contrast at the flexibility of positioning of surveys and polls etc on a solution like Hotjar - it manages to be both visible and unobtrusive. (it's a different type of ap, but the launcher is near perfect and still carries their branding on the lower plans, which is fine) It's a shame, because otherwise I was 100% bought in to your journey and the functions you offer, but the pricing plan vs feature set doesn't feel like advantages when moving through the plans, it feels like blackmail, leveraged against my own promotion to customers and desire to provide a good service offering to my customers. I wish I'd read more before I committed - the sales patter doesn't match the experience of using this properly. I'm sure it's fine if you're fishing around with a free plan and not on top of your user stats. I am on top of mine and unfortunately, an otherwise excellent app is destroyed by the simplest oversight in UX - classic case of a developer thinking of themselves without considering an end user.

Catjaniga

2018-02-21

United States

The more we dug into the app the more impressed we were with the app. 100% worth installing. Love the interface and all the options! Game changer.

Maggie, was awesome she helped me right away and solved the issue within seconds

Very good app and Fiona really helped ! I do recommand it

Fiona was a star, very quick, very helpful - lets hope the app helps sales!

such a nice and smart app, enjoying it

I just installed this app and so far I'm loving it! Maggie was of great help and pretty much set everything up for me in no time. Thanks Maggie, you're awesome!

Love it! It's so easy to use.

Great product and ease of use. I feel this program is necessary for any shop.

Very impressed with this app. It's nice and easy to use and it's a great way to reward your customers. Honestly though, I'm more impressed with the service I've received from their customer service team. We've had a couple of issues over the past week and Maggie (AKA Genie :D) has worked her magic and gone well above and beyond what I needed help with, and has actually taught me a couple of things along the way. It's been greatly appreciated and always a pleasure speaking with someone so polite and knowledgeable, it just makes the whole experience that much better. Thank you again, Maggie, and Smile.io. Very happy user here!

Great app, looking forward to having it in action on our site for longer

I would recommend this app, it's easy to use, quick to set up and the video tutorials are clear to follow too. I only gave it 4 stars as its VERY expensive and it would have been nice to try ALL the features in a trial to see how they worked before spending hard earned dollars and the features on the free plan are extremely limited. Next level up is 2000 members, I'm a long way from that so would have been nice to see more incremental stages, ie 500 or 1000 members. Worth giving it a go. :) :)

Fantastic! Way better and cheaper than any other similar app.