Reviews for Smile: Loyalty & Rewards

Great app that's very easy to use and has helped us with customer retention greatly. Would highly recommend and their customer service is always willing to help, whether it's a regular problem or something unique.

Great little app to start a rewards program. Using the free version, and the reason I deducted one star - you really should be able to set an expiry on points/rewards at any level, not just a paid level. That was disappointing, but otherwise I'm happy with it and the seamless way it works with Shopify.

Very easy app to use, set up is quick and simple and christian on live agent was very responsive and knows what hes talking about

This app is so straightforward and simple. I love the appeal that it gives especially by being a relatively new business owner!

This is a great app and I cant wait to see how these programs translate into more sales!!! I think the variety of different programs is quite good too.

The support team is really nice, they enabled the API feature for me so I wouldn't have to pay $599. These guys are the best, and they understand my problem. They did not try to rip me off like other apps, indeed. Now I will always use smile for my other brands too!!!!

I think too little is offered in the free plan because it is not worth paying for the plans if it is difficult to get persons to sign up. Customization of rewards still has its limits. will rate again at a later date

Really easy to use for a newb like me. I am very excited to offer this for my customers and I am so impressed how great of a free app it is!

I really like the ease and app friendly setup for helping with customer loyalty and brand awareness.

Super easy to use! Enjoyed it and it works great with customers to build brand loyalty. I would try it out.

I am still setting up the app but, it seems to be super easy to work with, has great free options, and Brady on the customer service team was super quick to respond and incredibly helpful! Very happy so far.

This app is perfect and just what I needed. It allows you to step up your shop while offering great benefits to your customers for making purchases. So happy to have installed this app.

5 stars! Very easy and totally quick. There is no other app that can do this so quickly! I would have been lost without it!

So far so good. Great for starting out and learning. I like having the rewards program. I think it will help attract a lot of customers

Good app, terrible Portuguese translation which doesn't let you fix it by yourself either. It is unprofessional to have something on a website with so many grammatical errors.

Great app available with a free version. Has everything you need for a loyalty program and works well.

I use this app to help drive more traffic to my online store as well engage and reward my loyal customers. Love love love it!

Best user experience and even better customer support. totally recommend it, even with the free plan :)

So easy to use and great customer service. Has all the great features for most paid apps on their free plan so really good for starting out.

This is such a great idea. It was so easy to set up!! I can't wait for my customers to start earing points.

so far, seems like a great app! I literally just downloaded it so I hope that it works for my business.

Smile is a great app for points and referrals and they online chat system is great! in particular Brady, Jess and Jobie have been incredibly helpful in helping us get everything set up!

tl;dr: one star less because a lot of the wording cannot be changed; other than that it's the best app for points and referrals that I know of. We tried out a whole bunch of points and referral apps and Smile is definitively the one we liked best: it has a clean design that blends well with our shop, it's really easy to use, and customer service is quick and helpful. The processes are also much easier to comprehend for customers than with a lot of other apps. One star less because of the many sentences and CTAs in the panel you cannot change. I asked beforehand if I could adapt all parts of the panel; this was confirmed, but it turned out that it excluded the customization of a lot of the wording :( Since we use the German version that is particularly unfortunate because some of the more prominent translations are a bit awkward. (Customer service accepted suggestions for modifications and told me they would look into it.) But also if you use the app in English, and take wording seriously as a part of your branding, that's not optimal. I can still recommend it, it's a good app that does well what it's supposed to do.

excellent, so easy to use, its got so many features for free & the support is brilliant. tried a couple of others but this is the best one.

This app has been very easy to use so far! I'm 100% positive this app will help me grow my business!