Reviews for Sky Pilot ‑ Digital Downloads

amirisu

2023-06-15

Japan

We are going live with this app today and have been impressed by the incredibly helpful and responsive support team. They helped us simplify our transition and always respond quickly with clear answers. We are confident that if we do run into any issues as we start selling our digital products with Sky Pilot the competent and friendly support staff will be able to help us right away. Highly recommend this app! A big thank you to the staff who worked with us so far, and a very happy birthday to Sebastjan!

This app is very helpful. We sell digital products and it makes it possible for our customers to access their files via the Shopify store, eliminating the need for a duplicative CRM. The best part about this APP? The service team. They are FANTASTIC. They really helped us get this store up quickly. And their manner of dealing with clients were top rate. I only hope our customer service team can operate at their level one day.

I just started using Sky Pilot, and it's been smooth sailing. It worked right away. There's a free version, which is great for my company. Of course we'll consider upgrading as we grow. Loved the live chat and instant support and just the fact that it worked right away. Highly recommend.

Extremely fast 24/7 support! Very helpful in getting my store up and running. All of my questions are answered in a timely manner. Would reccomend!

Good app for the shop that have the digital products! The service is really nice and the staff's always there for us. Love this app! Won't regret for using it. Don't hesitate, just use it!

Great app and very helpful, quick and friendly customer support. Would definitely recommend to anyone!

I have been using SkyPilot for almost 3 years now and am still thrilled with how easy and effortless this service makes selling digital items. Any time I've had a question (no matter how small) I get a quick, professional response. I love being able to see which of my customers have downloaded their purchases and how many times. The Access Alert feature has helped me to put a stop to several spambots/pirates/thieves and also allowed me to work with a few of my customers to secure their own email accounts. All in all, a tremendously positive experience!

Fabulous Customer Service!! I have been using skypilot for several years now for a fully digital download company and they have made it seamless! If I run into a hiccup, they are quick to respond and help me fix (usually my errors). Definitely recommend!

Great customer service! The app is easy to use and understand. It integrates well with the store. I was able to set it up in no time!

We installed this app to deliver our digital products -- ebooks, echarts, eposters -- to customers of our music education shop (www.roedyblack.com). We were looking for a fast, seamless, trouble-free digital product delivery solution. We have been using Sky Pilot for a couple of months now, and our customers have downloaded thousands of files. Sky Pilot has more than lived up to our requirements and high expectations. The few times we have had questions, Sky Pilot support has always been prompt and thorough. Based on our experience, we strongly recommend this app. We've used Sky Pilot for 4.5 years now, and it continues to provide first-rate download service and first-rate customer service. So we'll continuing using the service.

We really enjoy using Sky Pilot as we have a ton of online courses that Sky Pilot helps with sending to our customers in an easy and effortless way. The option to "mark as fulfilled" helps save hours of work for our inventory team member for free courses and the "notify all past purchasers" option helps make sending emails to our LIVE zoom link classes simple and easy. Their customer service is great as well. I had a problem that was solved smoothly as the chat option stays open until the problem is solved. This means that if the problem isn't solved on one day, I can log on the next day and can continue chatting. Sky Pilot has dramatically improved the online course department of our business. Thank you for offering a great service.

This app - OMG it is awesome! It is so great, and the customer service is oustanding. Do not use any other app!

Very nice experience with Sky Pilkot app. Easy to use. 5/5 Customer Support. Modern interface. Everything is perfect.

Alessandro was really attentive to an issue we had and resolved it with great speed and professionalism.

The Sky Pilot team have been great with helping me manage my downloads in store. Going so far as to assist me with the transfer of all of my data and re-link it to my new store, aswell as helping me customise my accounts downloads area. The product and team have been a a huge help and I would highly recommend it to any digital product seller.

Great app and great customer service. I contacted sky pilot because I was not sure how to resend notifications and they got back to me very quickly and explained step by step what I needed to do. Thanks!

I found an app with unlimited storage, orders, and downloads for only $9.99/mo compared to the $125/mo that this app costs and even that doesn't include unlimited plan. Otherwise, it's a good app. Just too expensive compared to others.

Sky pilot and the sky pilot team First I'll talk about the team. I started messaging sky pilot for customizations in the app that suits my website, and a cooperative, lovely, smiling, professional team welcomed me. They quickly understood my needs and started implementing them straight away. I also owe Alessandro a special thank you for all his perfect assistance and for having the time to listen, meet and implement. The team is so aligned to their business values, to assist businesses to the digital world. As for the app itself, it is so easy to use, it has an easy interface. I couldn't have found something better than that. Thank you so much Sky pilot. Keep it up. I would sure recommend them to anyone

The app is very useful if you sell digital products since Shopify doesn't have its own way of doing this. Also, since we first started using the app 5 years ago, it's been updated and upgraded for better user experience. And the customer support team is VERY responsive, which is, of course, one of the most important things about any app one uses with their Shopify store. I've been working with Alessandro recently and he's awesome. Helped us fix some glitches we found in Safari, etc. and also very helpful about a recent update we did in the SkyPilot theme. Thanks Alessandro!

Sky Pilot's staff are very friendly and responding almost immediately if you have any questions. The app is very intuitive, easy to use and fills all the needs I have as an entrepreneur selling online classes and training videos.

I am new to Sky Pilot to use for customers to download my embroidery files. The set-up has been VERY user friendly! I had a question about Customer Account Integration and was able to reach customer service on a weekend. Allesandro was so informative and was to help right away. Excellent customer service and fabulous app that I am thrilled to add to my website! For sure recommend adding this app for any digital files for download.

App is great and easy to use. It uplaods the files with ease, and is hands down the best digital download app within shopify. Dashboard is nice and you can input your brands colors and logo along with text. It would be nice to eati the color of the brand name within the email if you have this portion enabled - not a big issue though. Keep up the good works guys!

Easy to use, customer service is amazing. Very thankful that my customers can now set up accounts and see all of their past purchases. This app pulls in past purchases, so my customers can see things they bought a year ago, even though I just got this installed. Very happy!

This app was exactly what we were looking for when we built our online store. We offer online courses that include streaming video and downloadable documents. It was easy to set up with great features inside the app. When we've needed to reach out for support, we've experienced quick and excellent customer service. Would highly recommend Sky Pilot.

The Sky Pilot app is the most reliable and trustworthy app I've ever encountered. If I've ever had an issue it's due to user error, and that was once about 3 years ago. I've been relying on this app for digital delivery services in my store for approximately 5 years now and have NEVER had issues from customers or my end. My customers have reliable delivery, easy access to files, customer account login that's seamless and I have a backend that provides me with all the information I could require. The enhancements that Sky Pilot has provided over the years have been seamless, to the point where I don't even notice a change has been applied unless it's visual. I have easily accessed new features for enhancing my experience and haven't even encountered a bug. I recommend Sky Pilot to all individuals looking for digital content delivery upon customer purchase.