Reviews for Sky Pilot ‑ Digital Downloads

I am using this app to deliver digital files to my customers. The Sky Pilot staff have been very helpful. I truly appreciate their exceptional customer support!

If you're selling digital products, then get this amazing app! I'm using it for several years now - it just runs, never had any problems. Simple to use and configure. Support is very friendly, helpful and effective. Certainly one of the best apps in the store.

A+++ experience like other reviewers here. We have some technical issue with the thank you page and Andrew from SkyPilot help us set everything right in just a few minute. Highly recommended

We almost went with another app for download our thousands of digital files. So glad we us SkyPilot. Friendly and quick customer service. Excellent app. Always making improvements to help their customers! A+++++

A+ app experience. Best app i've used for digital products. It has a great interface, lot's of customizability, and the customer service has been quick and super helpful. Highly Recommend going with Sky Pilot

My site hasn't launched yet but I chose Sky Pilot after reading reviews and found too many deal breakers with other apps (like poor customer service and lots of downtime). Overall everything seems pretty simple (even for non-techy people like me). I've sent a couple questions through chat and received a reply immediately with the solutions I needed. Super impressed so far.

App davvero fantastica era quello di cui avevo bisogno è da 1 anno che la utilizzo ha sempre funzionato bene e il supporto è sempre disponibile... 5 stelle meritate

Crashing Waves Designs

2020-10-15

United States

Excellent app. The developers are very helpful and go above and beyond to assist. Highly recommend!! ⭐️⭐️⭐️⭐️⭐️

Day 1 of using Sky Pilot and received exceptional and fast customer service in helping me to customise my set up. Very happy so far. Everything appears to be working and looking forward to launching.

Stellar product, and an amazing support team. They've been extremely responsive and helpful throughout my entire journey with their product.

I am SO glad I signed up with Sky Pilot. Andrew was very quick to walk me through some of the steps while installing. Then I launched my store today and there was a hiccup with one order. He came to the rescue again and it was fixed in no time. Problem solved. Seriously, service like like this what you need when problems crop up in real-time. Highly recommended.

I've just launched my store but so far all of my test transactions have worked flawlessly. I've had a couple of questions throughout the process and Andrew always responds promptly to assist.

Stop looking around- this is the app you want! We tried other apps to solve the digital download problem and other options don't cut it. Sky Pilot is the best option and their support team is wonderful, hard-working in solving any issues you have. No canned replied, or non-answers- they will do everything they can to help you! Completely satisfied.

I decided to use this app to sell my first online digital course. What I love about this app is: 1. Their customer service is really quick to response and very helpful 2. The reason why I picked this app was because it looked very simple and clean and is customisable with coding - although I did not need much of customisation as it is very clean and easy for the customer to use. 3. I wanted people to be able to choose if they would like to create an account and this app allows that people can choose so it won't affect the sales - and for the people who don't create an account they can always access their course through the email that was sent to them. 4. Easy to view the videos of the course on my website (which is a big plus because other apps the course was on their website not mine) The only thing I did not like was nothing about the app but the video company they integrate with: Vimeo - I am not a big fan of Vimeo and find it a bit expensive. So I would have rather used another platform for my videos. So for that said I highly recommend this app if you are looking into selling your own digital course online. And it is my first time writing a review that means I am super happy!

This is a great app for video-on-demand through its easy-to-use Vimeo integration. We were able to integrate it smoothly and it saved us money and headaches.

I love this app! And their tech support is spot on! Reliable and Smart! Always helpful and available

Very good App for digital downloads. Easy to use and works perfect. Customer service helped me within minutes. I highly recommend it!

Alex and his team are so helpful. We are really happy with Skypilot! Their customer service is great.

Things could not have gone better with Sky Pilot. Setup was easy. We have been using the app for a few years now and there has never once been a problem. Beyond just working well, the access alerts/notifications feature is awesome. We still have never had any issues with this, but when we reached out to Sky Pilot support with a very weird, specific request, they were extremely responsive and helpful. Sky Pilot is a top notch app with top notch service.

After several months of absolutely no problems one did pop up. I instantly emailed and within just a couple of hours the problem was solved! I couldn't be happier with the app or their customer service!

We needed an app to deliver our digital magazine, both as a standalone product and as a subscription. We tried working with SendOwl (who would not jump on the phone with us) and hit a brick wall. But Andrew from Sky Pilot walked us through the setup and specific workflow we needed. For both the quality of app and customer service we give this an astounding 5-stars. Bravo!

I have been using Sky Pilot for just over a year now. I have never had any issue with emails being delivered and customers having access to their downloads. It is very easy to use. I recently updated my theme and forgot to reenter the code to give access to downloads through customer accounts. They helped me fix it and responded to quickly to emails. Thanks Sky Pilot!

Such a great app, easy to setup and use, and the customer service is amazing. Super helpful and prompt. I wouldn't use anything else for my digi shoppe.

I gotta say, I am loving this app! We were using the free Digital Downloads and it was just not what we wanted - links were constantly breaking, zip files were a pain, and if someone wanted a refund there was no way to revoke their access since it was all done via e-mail. Almost half our customer service e-mails were just about links not working! I am fairly new to the company and wanted to find a better solution and found SkyPilot - I was nervous because I am the LEAST techy person there is but it seemed pretty straight forward - and it has been! It's easy to install, easy to use, and does EXACTLY what we need it to do. It also looks so much more professional going through our site rather than an e-mail. However, the real star of this entire product is Andrew - I must have asked him 1,000 questions before even purchasing to make sure this was right for us. He was so prompt and was able to explain everything perfectly. Once I installed I asked him a 1,000 more and he not only helped me via e-mail, but actually signed in and customized certain visual aspects the way I asked. Amazing. Hands down amazing. We're still new to the app and just launched it a couple days ago but so far not a single bug, not a single problem. Wish all our apps were like this!!

Great App! It works seamlessly and brings customers back to my store to get their files. I am using it for paid pdf downloads for a weekly newsletter. Support is always fast and right on. I can time when the pdf's will "disappear", revoke access as needed to customers, and get alerts if someone is sharing a bit too much. Very happy with Sky Pilot. Thanks! UPDATE 4/19 Now using Sky Pilot to sell ebooks, videos, images etc. Love this app!