Reviews for Shopify Inbox

Pooters Diapers

2023-12-28

United States

Pros: I like the convenience of having chat on my website. I also like that it was easy to setup and I don't have to do anything to "maintain" it. I also like that when I miss a chat, the response is emailed to the customer. And I like the idea of having AI responses. Cons: The AI bot is annoying. It generates long, automated responses that are not accurate. I waste time deleting them to write my response. And then the bot doesn't learn from my responses to improve the next time around. That's disappointing. Wishes: I wish there was a way to identify shopping patterns and determine when someone was about to bounce out of the website and allow me to flag them before hand. I also wish there was a way that it could provide insights that would improve a customer's overall shopping experience to improve conversion. I wish there was a way I could categorize customers and message them accordingly (e.g. if someone says can I get added to a waitlist for something, I'd like to do that automatically). I wish there was a way that I could consolidate insights about the types of questions they were asking and context so I could make improvements to my site, product descriptions, etc.

unbeliever

Una app super útil, sencilla de usar y con la interfaz bastante amigable. La verdad que es muy práctica. Lo que le falta para 5 estrellas es integrar más canales de contacto para poder centralizar las consultas (whatsapp, google, facebook, instagram...).

Me ha servido para cerrar ventas al tener contacto con clientes cuando tienen el producto en su carrito

This platform is by far the best one we have used and are using. Recommend highly.

A great tool to stay engaged with clients!

Excelente!

Se cierra la sesión muy seguido y no puedo ver los mensajes; tengo que chequear si está iniciada para no responder tarde algunos mensajes

So far it seems pretty easy.

App works flawlessly. Great Job, Thanks

Top

Excelente app, dentre todas as opções do mercado que são caríssimas, essa sem dúvida é uma das melhores e o melhor de tudo, gratuito

il est super bien et fzcile

makes live easier :)

Live Chat allows people to preview what the customer is typing to help better anticipate their needs and give an almost immediate response. Watching dots ... is a waste of time when every second matters

A very useful tool for keeping in touch with customers and potential customers

Excellente application qui fait le job. Petit point d'amelioration, les reponses automatiques du chat ne sont pas traduites

It's a good spot to interact with customers. Can be a little cumbersome when not immediate and it flips to emailing.

ES un canal más de venta. Una buena forma de contactar con los clientes potenciales y de obtener su email. Debería dar más opciones de búquedas de chats.

thank you

good very good thank you

Good

Good Performance

1. 建议可以打标，比如不同颜色，对于有些客户信息，可以根据打标来进行先后处理。 2. 可以有文件夹，比如关于退货相关询问，可以转移到退货文件夹，关于操作，可以转移到操作的文件夹； 以上，谢谢

not using my name