Reviews for Shopify Inbox

works well on the phone and desktop

I love this app. The inbox app has been so helpful to my website. It automatically provides answers to customers and gives suggestions. It is an added asset indeed and provides a unique feature.

its great

Simple and Easy to use. Thank you Shopify.

Very user friendly.

Very great

good app. Will be glad to share with others. shopify works fine for the time being.

Wirklich gute App! Allerdings wäre es super, wenn man weitere Anpassungen vornehmen könnte. Bzw. den "Text Area" von 44px auf 120px höhe erweitern könnte. Wenn man eine Hintergrundfarbe setzt, geht die Text Area ganz schön unter. Also ist nicht sehr accessible.

Good

Bin sehr angetan von der App. Wird von Anfang an von vielen KundInnen genutzt und hat sich positiv auf die Verkäufe ausgewirkt.

It is very user friendly

Need the ability for the app to actually not message on the phone when the hours are set to off or unavailable. Thanks for your review! We have shared your idea of snoozing notifications during unavailable hours with our product team. In the mean time, you could try snoozing notifications on your device during certain hours. On iOS this is set under the "Focus" settings (i.e. you can silence only the Inbox app during specified hours). On Android this should be called "notification snoozing". - Shopify Inbox Team

Works as expected

Your AI tool is superb!!! Makes answering questions a breeze.

Great - I like the new AI feature. Hopefully it will learn more over time and responses become quicker and simpler

As of my last knowledge update in December 2023, Shopify Inbox has provided a seamless experience for businesses looking to streamline their customer communication. The platform's user-friendly interface and integration with Shopify's ecosystem have made it efficient in managing customer inquiries, resulting in improved customer satisfaction and conversion rates. Its robust features, such as automated responses and order management, have proven to be invaluable for businesses, making it a highly recommended tool for e-commerce operations. Keep in mind that there may have been updates or changes to Shopify Inbox since my last knowledge update.

It is easy and fast. With AI responses it has become even easier.

works amazing

We like the idea of using the Shopify inbox on our site but in reality the app is too basic. There is no ability to universally select notification settings. Notifications are automatically set to ON and now everyone with access to our store is getting notifications. To switch this off - EVERYONE will need to individually enter the app and disable notifications for themselves. Even if you have 100 staff members who are nothing to do with customer service. That is bad app design. As the store owner I should be able to select who gets access to Shopify inbox and universally what the notification settings are. I think there also needs to be more functionality integrated around which staff members are currently available to take conversations - ideally auto allocating them to people on shift. Thank you for taking the time to provide feedback. I have shared your ideas for universal notification settings and staff auto-allocation with our product team. - Shopify Inbox Team

good

o aprimoramento sempre se deve em acelerar o contato apos o cliente fizer alguma solicitação. Tem que ser automatico, o mais rapido possivel !

So far I am liking it.

OTTIMA

yes good app worth using

The best ever