Reviews for Shopify Inbox

Absolutely brilliant, easy to use and a great way to instantly connect with customers.

Belle application

Does the job

can't get any users to be able to chat on this except for myself. poor interface.

really convenient to talk to customers

Dit is ontzettend handig en resulteert altijd in verkoop of directe hulp voor de klant. Het tilt de klantenservice naar een hoger niveau.

Es fácil de usar.

c'est pratique le fait de localiser les intervenants est très utile

easy to use

Works well, other than the iOS app constantly has a "1" notification even if there are no new messages.

its good

This is a ONE STAR review but when I tried to submit one star, it would not submit. I tried over and over again, but it kept rejecting and refusing to submit. So if you see this, know that I only gave it more stars so it would let me submit. I'm telling the truth for others to know. It should have been ONE STAR. I'm taking screenshots of everything to keep as proof. What it did by refusing to let me submit ONE STAR means that this app that "supposedly" has 5,568 --- 4.7 stars --- is lying to the public because it forces people like me to give higher stars because it won't let us submit ONE star. It would only let me submit after I gave it more stars. So if you don't see one star reviews, it is because this app is lying and misleading Shopify shop owners by forcing reviews to be higher than they are, and its rating really has much lower 4.7 stars at 5,868. This is my real review: The app has no info to show me how to see what my customer sees. I can't see what my store's "sender" contact info is, and there is no way to find it or adjust it in any settings. And most of all, the app says my customer has no orders, but they DO have orders. There is also no help or support for it either. If you really care, email me to help me with a solution and stop preventing reviewers from leaving honest reviews with truthful feedback. Fix your app instead!

I am a beginner and I have had this store for a number of years with someone else controlling the platform and I am getting around in this app which seems to be user friendly! I know l have much to learn however I am INSPIRED by my experience so far!

sehr zufrieden, einfach zu verstehen

surprisingly decent

Love the automated responses.

Der Kontakt mit meinen Kunden ist viel schneller und direkter. Die Inbox wird häufig genutzt

ok

Very good app!

This app centralized and consolidates your specific business customer received emails and associates them directly to the store, through your regular business gmail account. It saves you space, and it maintains historical email from the customer.

It's a very nice application, you can chat directly with customers quickly and this way you will get more feedback, I recommend it to everyone, I think everyone should definitely use it.

i like it

stays on top of messages.

Its great except if you have a customer service agent or another email for support questions you cant use this app. It will only send to the store owners email. They really need to change this - most store owners are doing their own support or have a different email even if they are and cant change their stores email to the support email for security reasons.

For an app that's free, it's extremely good. there are ofcoure a lot of things that can be improved, but overall great experience